Account Manager Sales
Resume:
Paul Pennington
Oklahoma City, OK 73159
ad4taz@r.postjobfree.com
Summary of Qualifications
Dynamic, results-proven professional with over 20 years of experience in business management and sales leadership positions. Proven record of success in developing product campaigns and key relationships that generated $5M in growth annually. Demonstrated ability to build relationships with all levels of personnel from employee to C-Level. Successful in managing all core functions within $50-$200 million dollar businesses
Experience
AT&T Store 2022-Current
Friendly Expert
Assist inbound customers and phone calls with troubleshooting issues, account management, new device sales, and internet/Direct TV Stream products.
Solution customers that are upset by using open ended questions to find out cause of issue to address and de-escalate situations.
Utilize OPUS and SellPhones programs to conduct enterprise business and track commission sales.
Educating self on product offerings and technical specifications through online learning, product apps and additional training.
Shaw Homes 2020-2022
Sales Manager
Develop new customer base for new market.
Use new home sales training to meet/exceed goals.
#1 sales person in OKC market in 2021 with $7M in revenue.
Positive customer feedback on my professionalism, saying I make the buying process easy and understandable, great communication skills.
Set realistic expectations for building process.
Utilize Microsoft office to access internal documents, emails, specification sheets, floor plans, spreadsheets for business tracking and forms.
Use proprietary software to design new homes and make selections.
Attention to detail. Once selections were made they couldn’t be changed so input had to be accurate and complete.
Summit ESP (Halliburton) 2019-2020
Technical Account Manager
Develop new customer base for new market and new company.
Utilize oil and gas contacts to establish new business.
Participated in inventory planning, inventory forecasting and budgeting.
Support and maintain customer relationships that result in production partnerships.
Coordinate all aspects of a job from sizing applications to delivery of systems.
In-depth experience with Electric Submersible Pumps, Horizontal Surface Pumps and Progressing Cavity Pumps.
Maintained past due accounts receivables within company guidelines.
Passionate about delivering unmatched customer service.
Key sales strategy is, “Sell the solution for a problem, don’t sell a product.”
Utilize Microsoft Office for emails, forms, spreadsheets for tracking customer Key Performance Indicators, and equipment information.
Use design software to engineer downhole production equipment to operate in set perimeters.
Attention to detail. Each equipment string was around $500,000 and must be accurate.
Texas Hydraulics 2016-2019
Technical Account Manager
Identify target customers and develop new customer base.
Maintain existing customer relationships.
Utilize oil and gas contacts for hydraulic cylinder applications.
Determine who decision makers are make in-roads.
Process new orders, track progress through the shop and insure delivery dates will be accurate.
Process quality issues through the shop, schedule tear downs and provide tear down information back to the customer.
Work internal relationships with customers, supply chain vs. engineering.
Key sales strategy is, “Sell the solution for a problem, don’t sell a product.”
Passionate about delivering unmatched customer service.
Maintained past due accounts receivables within company guidelines.
Dover Artificial Lift ESP/HSP 2014-2016
Business Development Manager/Sales Manager
Exceeded revenue goals in 2014 by 25%.
Closed 5 Exclusive Provider Agreement contracts with Production companies in the Mid Continent area, totaling $10M in 2015.
Grew EBIT to 9%, beating our goals of 6% in both 2014 and 2015.
Grew professional contact list to 300 oil and gas contacts.
In-depth experience with Electric Submersible Pumps, Horizontal Surface Pumps and Progressing Cavity Pumps.
Increased new business revenue by 40% in 2015.
Developed key relationships with vendors in Jet Pump, Hydraulic Pump, Plunger Lift, Rods and Sand Filters.
Created and developed the new Business Development function for US Land, growing the business by $5 million annually.
Hired and trained Business Development team for 4 key US Land operation areas in Huntington Beach, Denver, Oklahoma City and Kilgore.
Developed Account Manager Value Selling training and delivered to the US Land sales team.
Managed P&L for Mid Continent area.
Lead and managed cost cutting initiatives in the downturn, reducing costs by 30%.
Participated in inventory planning, inventory forecasting and budgeting.
Lead the Mid Continent sales team by creating and implementing customer targeting and target focus strategies.
Support and maintain customer relationships that result in production partnerships.
Scheduled, set up and participated in industry tradeshows.
Conducted quarterly business reviews for key customers.
Created customer strategy sheets for target customers to determine go-forward plan on key accounts.
Qualified over 80 leads and new customers in 2015.
Focused sales team on selling slow moving/obsolete products to reduce operating costs and increase margins.
Developed a centralized, shared drive for master customer lists to update information, track progress with un-qualified customers, revenue goals vs. actual revenue and total available market.
Baker Hughes ESP/HPump/PCP 2007-2014
Account Manager/Sales Manager/Operations Manager, Tulsa, OK
Baker Hughes Electric Submersible Pump and Horizontal Surface Pump generated $200M in 2014 in the Mid Continent Region.
Hired, trained, developed and managed a team of 12 Inside Support and Marketing Support personnel who supported Account Managers internally by designing systems, quoting, coordinating orders with manufacturing, tracking job lead time progress, tracking customer owned equipment, managing equipment run times and putting together quarterly business reviews.
Increased Mid Continent revenue from $100M in 2013 to $200M in 2014.
Generated $50M in new product revenue in 2014.
Assist customers in achieving oil and gas production goals through the use of ESP, HPump and PCP technology.
Develop and maintain customer relationships that result in production partnerships.
Coordinate all aspects of a job from sizing applications to delivery of systems.
Manage multi-million dollar accounts.
Collect and report financial data for customer use.
Facilitate meetings and training sessions.
Drive inventory planning and forecast numbers.
Collaborated with team to design new order process system.
Conducted customer and internal training.
Participated and Lead United Way fundraising.
Completed quarterly business reviews for key customers
Target Stores 1991-2007
Logistics Manager, Softlines Manager, Team Relations Manager, Tulsa, OK
Facilitated, coordinated and managed synergies between 250 employees and a $50 million a year retail store
Developed and implemented store marketing displays
Forecasted and analyzed sales and budgeted payroll
Increased sales in department by 25%
Built team morale and led a mentor group
Commended for consistently exceeding goals
Achieved lowest employee turnover in assigned department
Resolved daily conflicts between team members and management
Education 1997
B.A. Marketing Education - University of Central Oklahoma
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