STEPHANIE

WALTER

ad4t2e@r.postjobfree.com

m

719-***-****

Colorado Springs, Colorado

80904

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Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

PROFESSIONAL SUMMARY

HHS Environmental Services - Lead Housekeeper

Colorado Springs, CO • 12/2019 - 11/2023

Goodwill - Sales Associate

Colorado Springs, CO • 01/2019 - 12/2019

WORK HISTORY

Developed and implemented detailed housekeeping standards to promote cleanliness standards for 50-100 patient rooms and 20-50 common areas.

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Investigated patient complaints and resolved issues to increase patient satisfaction and establish trust.

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Restocked room supplies such as facial tissues for personal touch with every job.

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Trained and mentored all new personnel to maximize quality of service and performance.

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Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

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Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

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Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.

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Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

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Organized 10-15 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Helped 30+ customers locate products and checked store system for merchandise at other sites.

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• Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.

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Answered customer questions about sizing, accessories, and merchandise care.

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• Provided positive first impressions to welcome existing, new, and SKILLS

• Quality Assurance

• Task Assignment

• Cleaning Practices

• Department Coordination

• Health and Safety Compliance

• Inter-Department Collaboration

Customer Relationship

Management

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• Training and Mentoring

• Customer Service

• Guest Relations

La Vista

Pueblo, CO • 08/2018

GED

EDUCATION

potential customers.

• Engaged with customers to build rapport and loyalty. Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

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