Frank Mogavero

ad4sv5@r.postjobfree.com

941-***-****

Position Desired - Technical Support Position

Objective

Assist a major organization in its computer Technology service and support goals by using my highly developed service engineering background in a heterogeneous client/server environment of computer systems servers and workstations in a multi-platform LAN/WAN environment. Offering

More than (10) years of field engineering experience in system troubleshooting, implementation and installation of computer systems hardware, software applications and various operating systems with Microsoft platform.

Summary of qualifications and accomplishments

Knowledge of ip, ipx and tcp/ip protocol implementation. Proficient in the installation and configuration of client/server multi-user networking applications, implementation of users, user groups, create directory and security structures, drive mappings, login scripts, printing services, network interfaces cards, menus, install patches, install critical system and security updates, performance tuning file servers, monitor system integrity for security violations and virus penetration, resolve virus issues before they are a threat to system security, manage security firewalls both hardware and software implementations. Management and implementation of fault tolerant RAID systems. Install configure and perform maintenance on Novell Netware File servers and Microsoft Windows server/workstation, install and configure Microsoft DHCP, WINS, DNS, RAS and SQL servers Netware Connect Communications server over a LAN/WAN. Integrate Novell Netware users to Microsoft Windows NT platform. Successfully established (CNE) Certified Netware Engineer and CNA Certified Netware Administrator status through the successful completion of required courses. Expert level in PC / Desktop technical support areas such as imaging hard drives, partitioning hard drives, and performance tuning of hard drives & systems. Plan, execute and oversee entire departmental system moves and new equipment rollouts. Routinely support High level executive clients, and end user clients daily from simple to complex issues.

Professional experience

07/01/2016 - Present

NCR Corporation

Working in the capacity of computer technician servicing a variety of computer and peripheral manufacturers to service, troubleshoot, repair and replace hardware and software for multiple major national accounts within SLA requirements most of which being total premise contracts meaning all equipment from soup to nuts. Service computer desktop workstations, servers, thinclients, point of sale terminals, multiple manufactured iterations of self checkout terminals, tcp/ip networks, vlans, routers, switches, firewalls, laptops, printers, scanners, rfid scanners, security cameras, dis/vbs displays, MDF and IDF support 01/02/2009 - 2016

Coldwell Banker Real Estate

Working in the capacity of Licensed Real Estate Professional and branch technical support specialist. Primary duties are Real estate sales and rentals, work with buyers and sellers of real property, prepare market analysis and post online in Multiple Listing Service. Create personalized websites for sellers property and post on internet. Create Far/Bar binding Sales Contract and bring buyers and sellers together to a successful closing. Work with mortgage lenders, home inspectors, professional photographers and surveyors to facilitate contract obligations.

01/07/2005 - 2008

Working in the capacity of Desktop Support Position for Techsystems Alegis Group under contract at the Palm Beach County Sheriff's Office Campus providing desktop support to over 3000 employees. Routtine assignments include: install, configure, upgrade hardware and software applications, respond to and resolve customer requests. Troubleshoot and repair variety manufacturers desktop computer systems workstations, servers, laptops, mobile and ip phones. 01/15/2004 – 2006

Working in the capacity of independent computer consultant. Daily activities include responding to service and support requests from clients requiring computer repair services. Repair services to include but not limited to troubleshooting, installing, maintaining & repairing printer problems, computer system & application problems for Windows XP, Windows 2000, Windows 98 clients. Installing new equipment and add-on peripherals, training users on use of new software, hardware, security issues, anti-virus protection, firewalls and applications. Implementation, configuration and troubleshooting of wireless networks Broadband cable, DSL connections for Internet access. Ordering new and add-on equipment, billing & accounting functions. Technology implemented in most of today’s small business environments to include mostly Windows, Windows 2000 Server, Windows 2000 Professional. Installation of Dell, HP, IBM, Compaq and Gateway computer hardware and Microsoft Software Applications.

02/04/99-10/15/2003

AOL/Netscape - Working in the capacity of Senior Technical lead for the Windows NT development team I setup a variety of Windows NT 4.0 Departmental servers in a Raid 5 configuration for a variety of departments. Installed and maintained Enterprise Print Servers, Micrsoft SQL servers, Microsoft Exchange Servers, DHCP and WINS servers. Setup printing infrastucture for to allow seamless cross platform printing from PC, MAC and Unix hosts. Provided support for MAC to PC migration. Setup an automated tape backup solution for development Segate Backup Exec V7 in addition to Veritas Tape Backup Systems. Setup a manual backup solution for Win95, Winnt and MAC clients. Deployed Unix 2.8 Solaris systems on SUN Microsystem hardware. Set up and install Solais OS environment. Provide desktop support for Unix clients. Set up and install Linux OS clients configure and deploy client w/s.

6/18/97 – 01/15/99

OnlineStaffing, Inc. – Employed at WebTV Networks, Inc. a subsidiary of Microsoft Corp. Working in the capacity of Network Administrator and Senior Technical lead for the Windows NT development team I setup a variety of Windows NT 4.0 Departmental servers in a Raid 5 configuration for a variety of departments. Installed and maintained DHCP and WINS servers for the Webtv Domain TCP/IP network. Setup entire printing infrastucture for the WebTV campus to allow seamless cross platform printing from PC, MAC and Unix hosts. Provided support for MAC to PC migration. Setup an automated tape backup solution for Winnt dept. servers using Seagate Backup Exec V7. Setup a manual backup solution for Win95, Winnt and MAC clients. Provide helpdesk support and frontline support for clients. Install Microsoft Client and server applications

7/8/96 – 6/15/97

International Programming, Inc. - Employed at Tandem Computers, provide immediate support on variety of IBM PC compatible systems for hardware and software problem issues in a Windows NT 3.51/4.0, Win 95 and WFW 3.11 environment. Add workstations, users and user applications to Network. Install new network file servers, print servers, and applications. Assign security trustee rights to users and user groups. Install client/server software applications, train users, and make necessary network connections to hubs, routers, and gateways. 5/1/94 – 7/1/96

Litton Computer Services - Litton is a $5.7 Billion multi-industry global corp. Working in a Novell 3.11/3.12 environment. Day to day activity is to provide immediate customer support on hardware and software problem issues. Support for a variety of IBM PC compatible systems. Application support for Lotus spreadsheets, Microsoft Windows Applications - Word, Excel, Powerpoint, MS-Office etc. all in a Novell Network environment supporting in excess of 500 users.

Add workstations, users and user applications to Novell Network. Install new network file servers, print servers, communications servers and applications software for file and print services, assign security trustee rights to users and user groups. Install client/server software applications, train users, make necessary network connections to hubs, routers, gateways. set up users with network id’s and cc:Mail accounts.

1/88 - 12/93

Digital Equipment - Service and maintain Digital Equipment Corp. products e.g. VAX 6000 and 7000 product lines and associated peripherals in the capacity of a senior field service engineer. Additional professional activities

Education

High School - Completed Academic Curriculum at New Utrecht H.S. Brooklyn, N.Y.Technical Vocational Training - RCA Institute Electronic Engineering, College - Two years Mechanical Technology Curriculum at Staten Island University Novell Certified Network Engineer - CNE Certification #6407063 MCP - Network Cert.

COMP/TIA A+ Certified

References

Provided upon request

Frank Mogavero

941-***-**** Direct

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