AMINAH L. YEKONYAH-ISRAEL

**** ****** *** **

Colorado Springs Co 80922

720-***-**** ad4ss2@r.postjobfree.com

EXPERIENCE

LaMars Donut, Denver, Colorado

Store Manager

Delivering excellent service to ensure high levels of customer satisfaction.

Maximizing profitability and setting/meeting sales targets, including motivating staff to do so

Creating business strategies to attract new customers, expand store traffic, and enhance profitability.

Recruiting, training, supervising, appraising and overseeing new staff.

Responding to customer complaints and concerns in a professional manner.

Ensuring store compliance with health and safety regulations.

Developing and arranging promotional material and in-store displays.

Preparing detailed reports on buying trends, customer requirements, and profits.

Undertaking store administration duties such as managing store budgets and updating financial records.

Monitoring inventory levels and ordering new items

Overseeing pricing and stock control

Liaising with the company headquarters

Xfinity, Remote, Colorado

Customer Experience Business Representative

Provide outstanding customer service in a national base of customers by identifying the needs of the individual

Demonstrate excellent communication skills when explaining product benefits to customers

Update customer account information with accuracy

Provide technical support to customers as needed

Perform successfully in meeting goal in AHT and NPS

DIRECTV, Englewood, Colorado

Customer Service Representative III

Provide outstanding customer service in a national base of customers by identifying the needs of the individual

Participate in a number of tests that is innovating to help improve the customers experience with DIRECTV as a whole

Demonstrate excellent communication skills when explaining product benefits to customers

Update customer account information with accuracy

Provide technical support to customers as needed

Coach and develop agent by giving best practices for achieving their goals through side by sides

Communicated the companies’ policies and information in huddles

Perform successfully in meeting goal in AHT and NPS

Facilitated team huddles to drive performance

Selected to participated in Customer Interaction to help with improving agents’ performance

Customer Service Representative II

Identified the individual needs of each customer while providing excellent customer service

Provided technical support that resulted in solving the customer's need(s)

Updated customer account information with accuracy

Met and exceeded metrics on a monthly basis

Netflix, Aurora, Colorado

Customer Service Representative II

Provided outstanding customer service in a busy environment while processing purchases accurately in a timely manner

Listened to irate customers, identified the problem and implemented a solution that resulted in maintaining valuable customers

Demonstrated excellent customer service skills while explaining product benefits to customers

Received an award for Excellent 4% achievement on three separate occasions

Met and exceeded metric goals on a monthly basis

Jackson Hewitt, Denver, Colorado

Tax Preparer

Accurately prepared customer tax returns for filing

Informed clients of tax options and fee structure

Researched applicable tax information on a continual basis to improve knowledge and better serve customers

Sought out optimal tax deduction options for each client

Beauty by Aminah, Colorado

Cosmetologist

Self Employed

Maintain my books and order supplies to maintain a successful operation

Self-promotion of my business

Offered excellent customer service to secure a steady flow of customer Video Professor, Lakewood, Colorado

Southwest Family Physicians, Littleton, Colorado

Certified Medical Assistant

Conduct comprehensive healthcare checks and routines, including vital signs, feeding assistance, ambulation, and daily personal care.

Perform routine laboratory tests and administer injections

Coded patient charts and maintained accurate patient records

Authorize drug refills and provide prescription information to pharmacies

Sonic Drive In, Denver, Colorado

Store Manager

Managed and directed employees and programs

Assigned and coordinated employee duties and activities ensuring productivity

Interviewed, hired, supervised and dismissed staff as needed

Processed sales and entered daily figures and data accurately

Education

Parks Community College Aurora, Colorado Medical Assistant Certificate

Community College of Denver Denver, Colorado Associate Degree in Business Management

Empire Beauty College Lakewood, Colorado Cosmetologist Diploma

Awards

Employee of the Month Englewood, Colorado AT&T

Service Excellence Award Englewood, Colorado AT&T

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