Customer Service Data Entry

Graciela Perez

**** **** **., *******, ** ***** ad4sjr@r.postjobfree.com 630-***-****

OBJECTIVE

The opportunity for a career with a company that will enable me to utilize and further my existing AR/AP, Customer Service and Administrative skills.

SKILLS AND QUALIFICATIONS

10+ years AR/AP Payment application Professional communication and written skills 5+ years Customer Service Banking deposits Excellent organizational and time management skills 4+ years Shipping/Receiving Reconciling Precise data entry and typing skills MSO/GP/SAP/QB/AS400 Scheduling Criticall problem-solving skills Invoicing Contracts Sincere Customer Service soft skills Data Entry/10 key BOL, P/S, VGM, SLI Strategic planning and scheduling skills Collections Allocating Quick learning skills

EXPERIENCE

Accounts Receivable, TruTeam, Yorkville, IL 60560, 630-***-**** 2019 - 2020 Responsible for receiving payment on 500+ accounts by phone/email/website. Submitted payment applications according to contract specifications. Reported to sales and management weekly updates on billing issues. Negotiated payment arrangements to avoid liens being issued, Responded to customers requests for invoices, statements, and payment applications. Resolved all billing issues with sales and management. Shipping Clerk, Rule One Proteins, Aurora, IL 60506 630-***-**** 2016-2018 Handed out all domestic and Int’l orders to the pickers. Allocated all orders to be shipped out by truck or container. Provided the necessary documents needed for shipping such as a bill of lading, packing slip, verified gross mass, and shipping letter of instruction. Scheduled all pick-ups with negotiations for the best deal. Resolved any issues pertaining to scanners or discrepancies in inventory stock or changes made to orders.. Customer Service, Advanced Disposal, Batavia, IL 60510 800-***-**** 2014-2016 Maintained 30+ incoming calls daily. Available to assist co-workers with any questions or procedures and suggest any techniques necessary to meet daily responsibilities. Processed payments, set up new accounts, and scheduled any missed pick-ups by website. Provided sales service to customers requesting information on dumpster rentals. Communicated with truck drivers by scanner for any disputes with pick-ups or customer complaints. EDUCATION

Dental Assisting Certification, Everest College, North Aurora, IL 605**-****-**** Engineering Internship, AT&T, Naperville, IL 605**-****-****