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Customer Service Team Member

Location:
Renton, WA, 98056
Salary:
6500.000 up
Posted:
April 04, 2024

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Resume:

S I S U N A N

P H O T H I V O N G S A

425-***-****

ad4sft@r.postjobfree.com

*** **** ** ** **** B

AUBURN, WA 98002

PROFESSIONAL SUMMARY

Detail-oriented production team member bringing effective planning and problem- solving abilities. Trained in coordinating and expediting flow of materials to help teams achieve challenging schedule targets. Well-organized and efficient multitasker with good sense of inventory requirements and excellent estimation skills. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. SKILLS

Maintain inventory Review documents

Arrange deliveries Creative thinking

Prioritization Multitasking

Planning Verbal communication

Problem-solving Research

Organization Analytical thinking

Task prioritization Manage schedules

Update records

EXPERIENCE

Materials Management Technician, Kaiser, Sep 2020 Current, Federal way, Wa Worked with suppliers to expedite deliveries and coordinate the distribution of supplies to achieve production targets.

Independently coordinated solutions to complaints, delays and other problems to maintain schedules.

Compiled information and completed regular status reports coving information such as production rates and progress, materials inventories and materials used. Incorporated new information into the updated schedules, including design changes, material shortages and other roadblocks.

Assisted with inventory, including receipt, inspection and stocking of materials and equipment and cleaned, disinfected and maintained clean rooms and equipment. order supply by using onelink

SP

Jun 1990

Software Tester, Hysecurity, Jul 2018 Aug 2019, kent, wa Reviewed software requirements to prepare test scenarios. Analyzed test results on database impacts, errors or bugs and usability. Conducted integration testing for release of updated applications. Checked program performance against expected benchmarks and suggested improvements.

Identified, analyzed and documented problems with program function and output. Worked well in Agile environment to effectively plan and carry out tests on products at different stages of development, production and maintenance. Shipping and Receiving Clerk, OMAX Clerk, Feb 2017 Jun 2018, Sounth bend, wa Performed cycle counts to verify inventory, complete audits and maintain records. Collaborated with management to verify procedural compliance. Enforced compliance with company safety standards and with local laws and regulations.

Communicated with customers to answer shipping questions and monitor delays. Managed department workflow to meet high-volume daily shipping targets. Generated invoices and other shipping documentation for outgoing loads. Recorded shipment weight, dimensions and load distribution to schedule freight pick-up.

Operated forklifts and pallet jacks to transport, store and stage goods. Followed specialized shipping and handling procedures to move hazardous goods. Verified shipment data to determine best carrier, rate and timeline to meet requirements.

Maintained records to inform shipping schedule and supply needs. EDUCATION

High School Diploma

Sharple High School Seattle, WA

LANGUAGES

Thai, Intermediate

Mien, Laos,



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