Business Analyst
Business Process Modeling ~ Product Analysis ~ Requirement Gathering and Definition ~ Strategic Planning and Implementation
Cross-functional Collaboration ~ Data Mining ~ Recordkeeping and Documentation ~ Organizational Leadership
QUALIFICATIONS PROFILE
Detail-oriented, results-driven, and versatile professional, with broad-based experience in business analysis, program development, and project management across the information technology field. Armed with comprehensive knowledge and background on software development life cycle (SDLC) through Agile and Waterfall methodologies. Efficient at creating test plans, test suite, and test cases as well as performing smoke testing, functional, regression, usability, and feature testing, and user acceptance testing (UAT). Expert at developing and implementing web-based applications for e-Commerce industry to attain successful achievement of strategic business objectives. Equipped with exceptional communication and interpersonal skills in cultivating long-term working relationship with professionals at all levels. Multilingual English, Tamil, and Telugu.
PROFESSIONAL EXPERIENCE
Leap360 Southlake, TX, USA
Software Engineer, CRM, Ecommerce and POS System 2020 - Current
Technologies Used: Node.js, React, Google Workspace, Firebase, Firestore, Bigquery, Spanner, various APIs (payment gateways, SendGrid, Twilio, Verifone, social media platforms)
Payment Gateway Integration: Engineered seamless integration with multiple payment APIs, enhancing transaction capabilities across platforms. Played a pivotal role in incorporating Verifone API, enabling secure payment transactions via Verifone devices within the POS system.
Marketing and Communication Modules: Successfully integrated marketing and communication tools by embedding SendGrid and Twilio APIs into the CRM system, significantly boosting customer engagement and outreach efficiency.
Social Media Integration: Led the integration of social media modules by harnessing APIs from major platforms such as Facebook, Instagram, Twitter, and LinkedIn, facilitating robust social media interactions and marketing strategies.
Product Management Design: Conceptualized and implemented a dynamic Product Management module, enabling streamlined management of product lifecycles, features, and specifications, contributing to improved product portfolio management.
Inventory Module Development: Spearheaded the development of an advanced Inventory module, facilitating real-time tracking, management, and optimization of stock levels, significantly reducing overstock and stockouts.
Tax Management System: Designed and integrated a robust Tax Management system, ensuring compliance with regional tax regulations and simplifying tax calculations for diverse product categories.
Promotions and Discounts Engine: Developed a flexible Promotions and Discounts engine, allowing for the creation and management of varied promotional strategies and discount schemes, driving sales and customer engagement.
Slash Support Private Limited Addison, TX, USA
System Analyst, Marykay, Project One – Salesforce Community 2019–2020
úFulfill key tasks such as evaluating requirements; transforming business requirements into functional requirements; developing wireframes; and validating data by running queries through MongoDB and Elastic Search
úExpertly construct user stories and workflows of the feature in support of the Salesforce implementation
úWork closely with scrum master and product owner supporting backlog creation and sprint planning
úCarry out data analysis, transformation, and loading utilizing Data Loader during execution of functional testing
úCreate and translate use cases and test scripts for usage in automated regression testing, which involves working on customizing the pages with the required lightning component through Community Builder
úHandle metadata configuration on Salesforce application and test the application in accordance with implemented field-level, record-level, and sharing settings
úPartner with Quality Assurance Team in test case execution through qTest and TOSCA
úLead and deliver testing support of production rollouts through Go-Live
úReceived various awards throughout tenure including:
Custom Delight Award in 2016 to 2017;
Start of the Year Award in 2014 to 2015; and
Highflyer Award in 2014
Business Analyst, Marykay, Product Information Management 2015–2019
úCompiled and received sign-off on business requirements directly from the client
úKeenly assessed requirements; modified business requirements into functional requirements; and formulated wireframes
úEmployed interpersonal skills in interacting with the following teams and professionals:
oScrum master and product owner to support in backlog creation, iteration, and relation planning;
oMarket users to determine and define market requirements; and
oSenior management and business and release management to understand product vision as well as prioritize and devise software release planning
úProficiently utilized TFS to track issues and oversee product and sprint backlogs
úDisplayed industry expertise in performing data analysis and ETL operation to transform data from existing system into proposed system
úHeld responsibility in managing test data and setting up client-specific test environment to recreate failures and execute automation script for build verification
úFacilitated end-to-end defect prevention activities, while leading agile scrum and defect triage meetings
úCommunicated with QA Team and relayed project status to client stakeholders
úMade used of POSTMAN application in conducting application programming interface (API) testing
Business Analyst, Marykay, Online Agreement 2014–2015
úFunctioned as delivery manager in carrying out features as committed
úInterfaced with clients to obtain requirements and accomplish signoff process for business requirements
úDemonstrated expertise in the execution of following efforts:
oDevelopment of business requirement document (BRD) and system requirement specification (SRS) document;
oUtilization of Microsoft Team Foundation server in establishing requirements and mapping based on required iterations; and
oExecution of internal acceptance testing (IAT) and isolation of bugs in the TFS
úTook charge of developing the following initiatives:
oUAT test cases and mapping to the requirements in the TFS;
oTraceability matrix between business requirements and system processes; and
oDetailed process flow maps that aid in analyzing, discussing, and improvising the system process
úRendered application support to the Business Team during change and transition of management processes
Eighteen Hundred BPO PVT LTD Chennai, India
Business Analyst, Purchase Order, Invoice, TimeSheet Web App 2012–2014
úCollected and acquired sign-off of business requirements directly from the client
úFormed a tractability matrix between business requirements and system processes as well as detailed process flow maps to examine, discuss, and improvise the system process
úDevised throw-away prototype and fail-proof software development process through Visio 2010, which enabled client to quickly visualize the product
úStructured detailed design and mapping specification for translation between legacy and EDI formats
úPlayed a key vital role in creating and monitoring of version control log to maintain process changes across versions
úSpearheaded meetings along with developers to deliver clear-cut view of the system in need for development
úProduced data flow diagrams for the system to understand, evaluate, and improvise systems
úAssumed accountability in generating implementation and change management analysis document along with user guide documents as well as a detailed SRS document
Earlier Positions Held:
HOV Services Chennai, India
IT Technologist
Info Services Chennai, India
Technical Support Engineer
EDUCATION
Master of Science in Computer Science University of Hertfordshire, Hatfield, UK
Bachelor of Engineering in Electrical Electronics Engineering Anna University, Chennai, India
PROFESSIONAL DEVELOPMENT
Certification:
Solaris 10 Part 1 Certification Solaris
Salesforce Administrator Edureka
TOSCAAutomation Specialist 1 Tricentis
TOSCAAutomation Specialist 2 Tricentis
Training:
77-420 Excel 2013 Microsoft
UX Design Tools: Balsamiq Mockups LinkedIn Learning
Business Analysis Course Anisan Technologies Ltd
Introduction to R, Tidyverse, R Studio IDE, Dates, and Times in R Courses Data Camp
Programming Foundations: Software Testing/QA Course LinkedIn Learning
Scrum: The Basics Course LinkedIn Learning
TECHNICAL ACUMEN
Microsoft Office Suite:
Word, Excel with Macro, and PowerPoint
Databases:
Microsoft SQL, Mongo DB, and Elasticsearch
Programming Languages:
SQL, HTML, Java, and C#
Enterprise Resource Planning Tools:
Oracle PIM, Enterprise Enterworks PIM, and Salesforce Admin
Application Lifecycle Management Tools:
Team Foundation Server and JIRA
Testing Tools:
HP Quality Center, MTM, and Postman
Web Applications:
Purchase Order System, Invoice management, and Timesheet
UX Design:
Visio, UML, Balsamiq, and Axure
Analytics:
R and Power BI
VISA STATUS
I am currently in H1B visa status and willing to do H1B Transfer.