LISA MEDINA
Arvada, Co
Phone: 720-***-****
Email: ad4sf2@r.postjobfree.com
EDUCATION
****-**** ***** ***** ******* Of Denver, Information Technology
****-**** **** *******, ***ver West High School
1989-1993 Diploma in International Business, Center for International Studies at West High
EMPLOYMENT
Lead Phlebotomist, ZLB Plasma
Assist donor on to machines, customer service, Hook up donor to machine by inserting need and making sure donor is feeling good and comfortable during process, trained to do concurrent documentation using ePROGESA software. Over 900 sticks a month.
Jackson Hewitt Tax Service, Office Manger
Assist in training all staff in each position, daily reports, Prepare taxes, Deal with any customer problems or concerns, Daily bank deposits.
Westfall O’DELL/dba Volvo of Denver, Office Management
Accounts payable duties, Answer Phone, Write for corporate news letter, order office supplies, daily mail room duties.
Jackson Hewitt Tax Service, Employment Specialist
Hired employees for all needed positions, Payroll, help mangers find employees to fill in positions daily.
Server Support, Metro State College Information Technology
Changed data tapes for campus. Sent mission critical data tapes to DocuVault for security.
Office Manger, J. Scott Securities Corp.
Answered 16 line phone system, Build new account folder, sent welcome letters to all potential clients, Compliance Clerk, all mail room duties, any typing need for Brokers and Sales assistants, Build new file system for Accounts payable.
Data Entry, Nextel/ Onsite Staffing
Typed 30 words a minute placing orders from every state, calling dealer and customer on mistakes in orders on the database, verifying credit checks, validating credit card & checks received by customers
Temporary Administrative Assist, Dryers Grand Ice Cream/SOS Staffing Service
Assisted and greeted all clients at front desk, answered 25 line phone system, Ordered any supplies needed for two offices, helped organized monthly meeting for employees, all mail room duties/ incoming -out going, handled all Fed Ex and UPS.
Help Desk Agent, Teletech/ Verizon
Assist Customer Service Agents with Winback phone calls from customers in Massachusetts, correct agents computer errors on orders placed in database, take agents escalated supervisor calls, troubleshooting agent’s database problems.
Inbound-Outbound Telephone Agent, Teletech/ Verizon
Responsible for Inbound-Outbound telephone calls to winback customers, trained and certified on telephone regulations in New York, New Hampshire, Massachusetts, Vermont and Rhode Island. Knowledge in operating systems BOSS, ICRIS, SOP and BMEX.