Salesforce Administrator System Engineer
Resume:
ADOLPH WILBURN II
CERTIFIED SALESFORCE ADMINISTRATOR
P
E
Adolph.Wilburn.ii@
gmail.com
A
**** ** ****** **., ********** WI, 53546
W
www.linkedin.com/in/tunde-wilburn-3070413b
PROFILE
EDUCATION
Experienced Certified Salesforce Administrator dedicated to creating business solutions that optimize the effectiveness of SF.com users, improve management of corporate teams, and increase the organization’s profitability.
Madison Area Technical College (Madison College):
A.A.S. Architecture - 1999
Project Management Certificate – 2022
Salesforce Trailhead:
Certified Salesforce Administrator – April 2023 Credential ID: 3183575 Certification Verification: https://www.sforce.co/verifycerts
Ranger rank in Salesforce Trailhead
Trailhead Super Badges: Admin Super Set https://www.salesforce.com/trailblazer/twilburn
Advanced Admin Certification - In Progress
KEY SKILLS
Salesforce:
Sales, Service, & Marketing Cloud, Workflows, Process Builder, Flows, Data Loader, Approvals, Lead/Case Assignment rules, Duplicate Management, Sharing rules, Groups, Permission Sets & Groups, Formulas, Junction Objects, App Lightning Builder, Web to Case/Lead, Dynamic Fields, Reporting, and more…
Other Skills:
Effective communicator, trainer, & educator
Established ability to prioritize and deliver quality work within a deadline-driven climate
Excellent analytical/ Critical thinking skills
Demonstrated ability to learn new technical skills quickly and employ in existing work
Skilled at collaborating with stakeholders to create effective business solutions
Experience in management of people and processes
TECHNOLOGY
CRM: Salesforce, Hubspot, Clearslide, Sugar CRM
Microsoft: Excel, Word, Visio, MS Projects, Office365, Outlook, Teams, Forms, Planner
Webinar: Teams, Globalmeet, Clearslide, Zoom, Goto meeting
AWARDS
TASC SERVICE AWARD 5 & 10 YRS
TASC SPIRIT OF EXCELLENCE 2021
TASC SALES SUPPORT MVP NOMINEE 2020
WINNER TASC PRICE OPTIMIZATION CONTEST 2015
RAINSOFT GOLD LEVEL SALES X 2 2006
TECH BADGES AWARDED FOR FINAL EXAMS IN THE 90TH PERCENTILE OR HIGHER:
oFUNDAMENTALS OF MICROSOFT PROJECT
oCRITICAL THINKING: EXCEL INTRODUCTORY
oEXCEL INTRODUCTORY
EXPERIENCE
2023 - 2024 Bug Tussel Wireless
Salesforce Administrator Manager
Responsible for maintenance, updates, and evolution of the production org, management of full, partial, and dev sandboxes and assigning/prioritizing work done by the Junior Administrator.
Integrated with Bug Tussel’s org - Sales Cloud, Service Cloud, DocuSign, Salesforce maps, Marketing Cloud Account Engagement, Site Tracker, Tableau, and others.
Designed and developed internal change request system to categorize and prioritize requests. Project Manager for Network and Field Operations ticketing migration from the RT System to SF.com.
2009 – 2023 TASC Total Administrative Services Corporation BASIC TCB Enterprises
2020 – 2023
BSOA Salesforce Administrator
Work with all levels of corporate employees and shared services of both brands, TASC/BASIC, to provide business solutions in Salesforce.
Train and manage Jr. Admins to aide in the day-to-day maintenance of Salesforce requests.
Established a sponsor/change committee (CSO, EVP Sales, Director of Sales Operations, Director of RFPs) for Salesforce policy and approvals.
Created decision making criteria for prioritizing requests and projects.
Produced monthly release notes to keep sales division informed.
Developed release schedule and approval process for roadmap items.
Improved security and access to protect proprietary information.
2019 - 2020
Sales Support Specialist Jr. Salesforce Admin
Spearheaded the training program for sales division to improve adoption after migrating from “Classic” to “Lightning.”
Collaborated with stakeholders to improve initial org development.
Responsible for the day-to-day maintenance of the org and service requests cases.
Built leadership reports and dashboards which changed how the RVPs manage/coach their teams because of the change in activity visibility. This was a major consideration in my nomination for Sales Support MVP in 2020.
2010 – 2019 TASC (Continued)
Sales Support Specialist Sales Technology Team
Responsible for sales division’s video production of content for sales education webinars.
Managed pre-recorded scheduled webinars and lead generation.
Coordinator of State and National C.E. webinars/seminars and recertification program.
Developed information and process for webinars and web meetings for Sales Division to prepare them for COVID-19 changes to meetings.
2009 - 2010
Customer Service Representative Customer Care
Took Service calls for multiple products: HRA, COBRA, HSA, Micro Business, and Broker and RSD support.
Assisted with training new CSRs.
2005 – 2009 RainSoft Inc.
Sales Associate – Sales Manager
2002 – 2005
Hospitality – General Manager/Service Manager
Sales – Sales Associate
NOTABLES
Earned Salesforce Admin Certification.
Earned “Ranger” rank in Salesforce Trailhead.
• Trailhead profile link: https://trailblazer.me/id/twilburn
Earned the Admin Super Set Super Badges: Lightning Experience Reports & Dashboards Specialist, Business Administration Specialist, Security Specialist.
Phi Sigma Pi Honor Fraternity Alumni.
Effective remote worker for 13+ years.
RECREATIONAL ACTIVITIES
Golf, Camping, Bowling, Biking, Volleyball, Gardening, Fishing, Hunting, House Remodeling, Playing Guitar, Reading, Live Music, Theatre
REFERENCES/LETTERS OF RECOMMENDATION
They are available upon request.
Contact this candidate