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Lyndsay McGrath

Agile Product Management

ad4sbn@r.postjobfree.com • 203-***-****

linkedin.com/in/lyndsay-mcgrath

Greater Hartford/New Haven, CT, USA

Highly analytical and accomplished professional with substantial experience in digital product ownership, end-user experience optimization, Agile/SCRUM methodologies, digital transformation, change management, and custom SaaS solution delivery. Proven success in managing large-scale projects per defined scopes, including but not limited to the transformation of the intranet at Fitch Group, Inc. and The Hartford and implementation of Workday Human Capital Management platform. Recognized for leveraging analytical acumen to guide digital transformation processes and enhance product functionality. Expert at leading teams, driving continuous improvement, and fostering seamless communication across organizations. Visionary leader with a keen ability to conceptualize and implement cutting-edge digital solutions that elevate organizational performance and user satisfaction. Adept at navigating evolving industry trends to drive sustainable competitive advantage. Areas of Expertise

● Product Strategy & Ownership

● Intranet Strategy & Implementation

● Cross-Functional Collaboration

● Qualitative & Quantitative Data

● Business Analytics & Documentation

● Digital Communication Platforms

● Stakeholder Management

● Project Management

● Human Capital Management (HCM)

● Need & Requirements Analyses

● User Experience & Research

● Agile/SCRUM Methodologies & Tools

● Team Leadership & Development

● Multimedia Integration

● Resource Allocation & Management

Professional Experience

Fitch Group, Inc. (New York, NY)

Director, Employee Communications Technology

2022 — Present

Head end-to-end operations associated with strategic transformation of intranet while maintaining laser focus on improved end-user experience and work efficiency. Manage full lifecycle of data and user research, and business analytics to facilitate informed decision-making. Liaise cross-functionally with services team, business applications squad, content owners, page administrators, and key stakeholders. Deploy and leverage KPIs for efficient benchmarking while remaining outcome focused. Lead development of governance model for 100+ content owners. Oversee integrations with Microsoft 365 tools like SharePoint Online. Steer planning and execution of user experience design. Engage in RFP process, negotiations, and stakeholder buy-in. Administer information security policies and SEC regulatory requirements.

● Utilized qualitative & quantitative analytics and Agile/SCRUM methodologies to guide intranet transformation process.

● Leveraged Software as a Service (SaaS) to improve the platform's functionality and efficiency.

● Established and maintained relationships with technology vendors to remain at the forefront of industry trends.

● Oversaw the integration of multimedia elements into communication channels, enhancing the visual appeal and effectiveness of internal communications.

● Managed content inventory and audit of 250+ existing sites on Atlassian Confluence.

● Established a Community of Practice for content owners and page administrators and positioned the Employee Communications team as a Center of Excellence for intranet content, capabilities, and best practices.

● Developed site and content templates with Fitch branding for consistent look & feel, ensuring accessibility requirements met while detailing documentation of design, process, and workflows. Stanley Black & Decker (New Britain, CT)

Senior Manager, Enterprise Communication

2020 — 2022

Managed full lifecycle of SBD's employee experience and engagement journey optimization within the communication team as direct report to the VP of Executive and Internal Communication. Led team to harness the full potential of Workplace by Meta and other digital collaboration tools (Zoom, Teams), implementing comprehensive training programs and internal engagement campaigns. Partnered with HR to craft a cutting-edge digital experience for the new portal on the Salesforce platform, serving as the entry point to the Workday application.

● Functioned as the Workplace by Meta Product Manager, cultivating strong relationships with Meta, SBD IT, communications, HR, and internal stakeholders.

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o Focused on benchmark metrics and trends to improve engagement with specific audiences. o Guided communication leaders on leveraging specific features of Workplace by Meta, such as enabling translations and closed captioning on live events and replays.

● Led Employee Advocacy Program as Technical Lead, facilitating SBD Shares powered by DynamicSignal—platform for employees to share curated company news across personal LinkedIn, Twitter, Instagram, and Facebook accounts. o Managed group with 38K+ members, extracting quarterly data and analytics to provide valuable insights. o Offered technical support to both members and the core project team with keen focus on ensuring user-friendly experiences and maximizing impressions on social platforms. The Hartford (Hartford, CT)

Senior HR Technology Consultant

2019 — 2020

Spearheaded full spectrum of cross-workstreams focused on portal (access), content management, and end-user experience for multi-million dollar, 18-month enterprise launch of Workday Human Capital Management (HCM) platform; reported to Director, HR Technology Services. Led teams of process managers, subject matter experts, and technical analysts, ensuring seamless collaboration and efficient execution. Played a pivotal role as a member of the project team supporting the migration from the Peoplesoft system to Workday, encompassing pay, recruitment, talent management, compensation, time off, and integration with other systems such as health and wealth benefits.

● Devised approval process in partnership with subject matter experts, legal, and compliance.

● Managed audit and cleanup of outdated process and policy content, providing essential editorial support on revisions.

● Partnered with internal design and user experience teams to infuse an employee-centric focus into the project, ensuring ease of use for end-users.

● Advocated for utilizing the existing intranet portal to access Workday instead of procuring an additional portal recommended by implementation vendor, resulting in significant cost savings to project budget. The Hartford

Digital Product Owner

2016 —2019

Delivered exceptional support in planning and creation of vision and product roadmap for the company's intranet as a skilled practitioner of Agile/SCRUM product development methodology. Led cross-functional group comprising IT developers, business and quality analysts, user experience designers, and governance specialists. Represented stakeholders and employees within the development team, reporting directly to the Director of Digital Product Management. Headed resources with a dotted-line reporting structure while setting priorities and executing the platform strategy.

● Oversaw investment and maintenance budget worth $1.5M+.

● Managed product backlog by prioritizing items to align with sprint goals and overall roadmap objectives.

● Applied Agile/SCRUM principles to drive efficiency and collaboration, ensuring seamless coordination between diverse team members.

● Advocated fervently for enhanced employee experience while adeptly managing the priorities of communication, HR, and internal stakeholders.

The Hartford

Director, Digital Strategy

2015 — 2016

Headed the Intranet Digital Strategy team, reporting directly to the VP of Internal Communication, with a focus on connecting employees with company news, essential tools, HR/benefits information, and fostering collaboration through social tools. Managed team of two, overseeing strategic direction of intranet platform used by 20K+ employees and contractors.

● Led development and execution of an operating plan and budget worth $1.5M+.

● Devised and initiated training program with creative materials and webinars to inform and educate employees on intranet platforms and strategic enhancements.

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● Conducted focus group workshops to directly gather insights from employees, providing valuable firsthand feedback to further refine and optimize the user experience.

The Hartford

Manager, Communication

2013 — 2015

Directed a team of four in the daily operations of content creation and distribution on multiple platforms, including digital, intranet, and broadcast email channels. Played a crucial role in executing IT and user experience strategies, including design, migration, and training for new intranet platform, Microsoft SharePoint 2013.

● Led a cross-functional team to implement social intranet platform, a pioneering venture in the industry.

● Incorporate social capabilities such as blogging, newsfeeds, comments, and discussion boards.

● Strived to balance business requirements with an improved user experience to ensure successful adoption and engagement with the new platform.

Additional Experience

Chief of Staff to VP Internal Communication The Hartford Communication Specialist The Hartford

Marketing Specialist The Hartford

Licensed Property & Casualty Insurance Agent The Hartford Education

Master of Business Administration

Post University, Waterbury, CT (Ongoing)

Bachelor of Science in Legal Studies

Post University, Waterbury, CT

Associate of Science in Legal Studies

Lincoln College of New England, Southington, CT

Professional Development

Agile/SCRUM Training: Product Owner, User Story and Kanban – Madison Henry Change Management Training: Prosci ADKAR and Bain’s RAPID Decision-Making Model methodology Process Improvement Methodologies: Lean Six Sigma & DMAIC Technical Proficiencies

Microsoft 365 Suite

Content Management Systems: Oracle Web Center Services, SharePoint 2013 & SharePoint Online publishing & collaboration

Human Capital Management (HCM) System: Workday

Agile/SCRUM Tools: Jira, GitHub, Rally

Collaboration & Support Tools: Zoom, Miro, Smartsheet, Google Analytics

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