Heather Anne Velez

I will give you ***% at all times!

Palmetto Bay, FL 33157

ad4sb8@r.postjobfree.com

+1-561-***-****

Authorized to work in the US for any employer

Work Experience

Office Assistant

SnR Pressure Cleaning - Palmetto Bay, FL

March 2014 to Present

Right hand to the business owner, accounts receivable/ payable, booking appointments, handling complaints, multi line phones, PC.

Lead Server/Trainer

IHOP - Pinecrest, FL

February 2018 to February 2023

Head server trainer, proficient in POS, customer relations, collecting monies, closing, training new hires. Veterinary Technician

Eureka animal clinic - Miami, FL

March 2015 to April 2016

When I worked at the animal clinic, I was responsible for accompanying the vet, Dr Winchester, into the exam rooms, and assisting him on keeping the animals ( and the owners) at ease and comfortable as much as possible. I learned the body holds for shots. I was with the Doctor in the x-ray room, and controlled the animals that need that procedure done. I have put together surgery kits. I counted meds, and made notes on change of dosage, etc. I kept rooms cleaned and sanitized. I also assisted in incorporating general anesthesia, with the throat tubing. I fed and walked and bathed the borders, and gave them extra love. I am an animal lover, I find them better company than people to be honest, lol Education

High school diploma in General Studies

Miami Palmetto Senior High School - Pinecrest, FL

Skills

• Upselling (10+ years)

• POS (10+ years)

• Sales (2 years)

• Office experience (10+ years)

• Office management

• Multi-line phone systems (5 years)

• Calendar management (10+ years)

• Data entry

• Phone etiquette (10+ years)

• Front desk

• Organizational skills (10+ years)

• Computer literacy

• Customer service (10+ years)

• Computer skills

Certifications and Licenses

Driver's License Fl.