Virtual Assistant United States

Ana Lucia Ruiz Prado

Miami, Florida, United States ad4s5m@r.postjobfree.com

786-***-**** in/ana-lucia-ruiz-83a7a92b8

EXPERIENCE

Alitas Locas Restaurant, Nicaragua — Administrator/Owner January 2019- February 2024

● Streamlined restaurant operations, implemented a new inventory management system and sta scheduling software, while maintaining a 96% customer satisfaction rating.

● Increased annual revenue through strategic menu redesign and marketing initiatives, lead to a significant boost in customer trac and average sales.

● Managed employee scheduling, payroll and handled QA. Bling Management, Miami, FL — Temp Virtual Assistant March 2021 - December 2021

● Managed complex scheduling for a high-volume talent management agency with over 150 appointments monthly, ensuring seamless coordination across different time zones.

● Coordinated travel arrangements improving itinerary efficiently and leveraging strategic booking techniques and negotiation skills. Prodigy Technology Solutions, Hialeah, FL — Dispatch Team Lead

January 2019 - January 2021

● Orchestrated a 24/7 dispatch schedule for a technical support team of 5 members, resulting in an increase in incident response efficiently and an improvement in customer satisfaction ratings.

● Coordinated daily morning scrums, streamlining communication and task delegation. Handled all incoming calls and correctly routed them, light troubleshooting performed when up to the task Onelink BPO, Managua, Nicaragua — Quality Analyst

February 2017 - August 2018

● Developed comprehensive business models and process flowcharts to improve operational efficiency.

● Lead weekly status meetings that addressed and resolved critical issues, resulting in a significant improvement in cross-team communication effectiveness.

● Spearheaded the design and execution of 300+ detailed test cases. SKILLS

● Soft Skills: Attention To

Detail, Meticulous,

Extremely Organized

● Technical Skills:

Microsoft Oce Suite,

Blackbaud CRM,

Connectwise

Manage,

Connectwise

Automate, Kaseya

AutoTask, Datto

RMM, SalesForce

Education

Associates of Arts (A.A.)

Marketing & Publicity

Universidad Politécnica de

Nicaragua ︎ Managua, Nicaragua

2012

LANGUAGES

● English - Native

● Spanish - Native

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