Edna Krauss

STORE LEAD & CUSTOMER SERVICE

: 623-***-**** : ad4s48@r.postjobfree.com : LinkedIn

: Phoenix, AZ

Seasoned and multifaceted Store Lead with a strong foundation in all aspects of store operations, from inventory control and sales strategy to exceptional customer service and team leadership. Committed to delivering exceptional guest experiences by resolving customer inquiries and complaints, as well as processing managing multiple tasks simultaneously, and prioritizing effectively to ensure smooth daily operations and meet sales goals while consistently seeking opportunities for process improvements. Hands-on leader, proficient at building positive relationships with colleagues and vendors to ensure smooth store operations and a positive work environment. Store/Retail Operations Management • Customer Service • Sales Management • Inventory Control Merchandising • Team Training & Leadership • Planograms • Point-of-Sales Systems • Complaint Resolution Cash Handling • Credit/Debit Card Transactions • Sales Strategy Development • Administrative Support Transaction Processing • Employee Scheduling & Management • Cross-functional Collaboration • Problem-Solving Professional Experience

Cashier, Home Department – Fry's Food Stores, Phoenix, AZ October 2015 – November 2021

Processed shipments and customer transactions accurately and efficiently using point-of-sale systems.

Handled cash, credit, and debit card transactions while adhering to company policies and procedures.

Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location and scanning and bagging purchases

Maintained cleanliness and organization of the checkout area, shelves, and surrounding sections of the store.

Collaborated with team members to restock merchandise, perform inventory checks, and ensure a seamless shopping experience for customers.

Store Lead – Walgreens, Phoenix, AZ January 2005 – May 2014

Oversaw daily activities within the store, including inventory management, cash handling, and customer service.

Provided guidance and support to team members, conducting training sessions to enhance their product knowledge, sales techniques, and customer interaction skills.

Executed promotional campaigns and initiatives to drive sales and increase store visibility, while also collaborating with the Marketing Department to ensure alignment with company objectives.

Regularly evaluated key performance indicators, such as sales targets, customer satisfaction scores, and inventory turnover rates, to identify areas for improvement and implement solutions.

Addressed customer complaints and concerns in a timely and professional manner to maintain client satisfaction and uphold the store's reputation for excellent customer service. Assistant Manager – Rite Aid, Voorhees, NJ November 1987 – October 2004

Assisted in managing daily operations, including overseeing inventory, ensuring proper stocking levels, and maintaining a clean and organized store environment.

Provided guidance and support to team members, including training new employees, delegating tasks, and addressing performance issues.

Contributed to the development and implementation of sales strategies to meet or exceed store targets, which involved promoting special promotions and upselling products.

Assisted with administrative tasks such as scheduling employee shifts, handling customer inquiries and complaints, and managing cash register operations.

Collaborated with the store manager to enforce company policies and procedures, maintain compliance with regulations, and promote a positive work culture among staff members. Education

Associate in Hospitality Management

Williamsport Community, Williamsport, PA