Scrum Master Agile

SUMMARY:

Certified Advanced Scaled Agile Scrum Master (SAFe SASM) handling agile projects with a strong background of SAFe (Scaled Agile Framework)

10+ years of experience as Agile Scrum Master/Agile leader for Health care/Finance/Mutual insurance industries managing multiple projects and teams in an agile environment with good understanding of the Healthcare/Banking domain knowledge.

As Scrum Master and Agile practitioner. with excellent working knowledge of coaching, transforming and transitioning teams from water fall to Agile Methodology, Managing Agile projects in an onshore/offshore model. Train and coach Product Owners, SME’s, Business/ Systems Analysts, Developers and the QA team to understand and adhere to the Scaled Agile Scrum and Kanban practices and ceremonies at Portfolio, Large Solutions, Program and Team levels of enterprise.

Facilitate Scrum ceremonies such as Sprint Planning, Daily standup meetings, Sprint release, Sprint retrospective, Sprint Demo and System Demo.

Proven track record in executing and delivering end to end implementation life cycles with strong negotiation skills.

Real time experience as an associate project manager, Advanced Scaled Agile Scrum Master in the insurance domain

Delivers hands-on Agile coaching to a team building various claim /enrollment automation process and provide Agile, Scrum, and SAFe training.

Mentors and coaches Scrum Masters and Product Owners in best practices and techniques

Supports the Solution Delivery Manager in executing the Agile roadmap.

Facilitates scrum ceremonies and removes impediments.

Delivers hands-on Agile coaching to a team building process automations.

Participate/conduct System and PI Demo meeting successfully throughout the project execution.

Actively involved in PI planning meeting occurs every 10 weeks of timeframe.

Facilitate/participate in Inspect & adapt session at the end of each PI event.

Helped the team coordinate with other teams on the Agile Release Train

Participate in SOS event conducted by RTE to coordinate and discuss dependencies with cross functional scrum teams.

Supported the Product Owner in identifying the MVP and prioritizing business value.

Successfully executed CI/CD development model with SaFe principles/ Framework.

Provided project status reports to management and key stakeholders.

Effectively manage user story estimation and forecasting. Champion and facilitate adoption of Agile standards, tools, and best practices. Coach team on established IT and corporate standards

Proactively identify and resolve impediments to team progress. Report risks and issues Communicate with leaders across the organization to ensure transparency into delivery progress, challenges, and risks. Utilize team feedback and metrics

Represent the team at broader planning and coordination sessions (e.g., Scrum of Scrums). Support the team in using agile planning and development tools

Responsible for triaging all defects and enhancements.

Overall 14+ years of industry experience as a Scrum master/Business system analyst with solid understanding of business requirements gathering, business Process mapping, evaluating data sources, translating requirements into functional specifications and application design in healthcare and insurance domains.

Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process (RUP) and Agile/Scrum.

Work closely with business teams to visualize and implement future needs.

Track and monitor project progress using AzureDevOps to provide status updates to management.

Work closely with functional teams to ensure all requirements are collected, documented, and fulfilled.

Work closely with QA/BA teams on validation & verification of end to end to process/flow for creation on enrollment data and creating a sample claim in Facets system.

Exposure on Facets customer web service/ FXI services being used for importing and loading enrollment data and assigning the eligibility to member in the Facets and validating the same on Facets front end system.

Knowledge on Facets claim/enrollment Facets Backend tables such SBSB/MEME/CLM etc

Knowledge/understanding of Facets logical/physical data model for enrollment/Claim modules.

Understanding/knowledge on Facets core batches such as CLM_CLAIM, CLAIMHST and for enrollment module

Responsible to track, document, capture, manage and communicate the requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverable for a project.

Hands on experience on Jira Agile management tool to track and monitor the project.

Highly motivated team player with excellent interpersonal, communication, organizational, analytical, and presentation skills.

EDUCATION:

Master’s in management at National University -San Diego-CA.

Certified Scrum Master (CSM/Scrum Alliance)

Scaled Agile Scrum Master (SAFe-SASM)

TECHNICAL SKILLS:

Methodologies

Waterfall, Agile/Scrum, RUP, Scaled Agile

Utility tools

MS Office Suite, MS project, MS Outlook, Toad, OnBase, Altova, EDI Notepad, Notepad++, Flow dock, Jabber, Teams,Kanban/Scrum

Operating systems

Facets, Mainframe, AS400, Windows

Databases

DB2, SQL server, MS Access

Languages

SQL, XML

Project management/modeling tools

Rally, TFS, JIRA, Azure DevOps, MS Visio, Req Pro, Irise, Erwin.

Testing Tools

HP quality center, Fiddler QTP, clear quest, SOAP UI.

PROFESSIONAL EXPERIENCE:

Client: Nationwide/Columbus-OH May 2021-till date

Role : Sr Scrum Master/Agile leader/Associate PM

Responsibilities:-

Functioned as Agile leader/project coordinator to successfully implement many projects with different scale & complexity under Annuity business portfolio.

As Scrum Master, Coached and developed an agile transformation process at team level to align the scrum team and contributors to work in a common, cross-functional, agile environment and to move away from traditional SDLC mindset of project implementation.

Coaching and educating teams members about agile principles & standards for timely implementation of timebound projects.

Work collaboratively with business stakeholders and cross-functional team for on-time project deliverables) using Lean Agile methodologies.

Delivering Agile transformation in the organization and educating team/client on Agile methodologies to deliver faster and higher quality products, as well as actively improving project team’s performance.

Manage Agile Scrum teams in Scrum of Scrum environment, developing Epics, user stories, create, maintaining – refining and prioritize Product Back logs using Jira.

Providing weekly project status reports of completed, pending tasks, issues, risks. Prepare burn down charts for daily tracking to make sure planned sprints tasks are completed on time and within budget including capacity planning, velocity planning using Jira agile management tool.

Track and monitor project progress using Agile project dashboards to ensure timely delivery of the critical projects.

Facilitate Scrum ceremonies such as Sprint Planning, Daily standup meetings, Sprint release, Sprint retrospective, Sprint Demo and System Demo.

Facilitate the cross functional teams for all dependencies. Identify and eliminate impediments.

Work very closely with higher management on demand & capacity to ensure proper utilization of teams’ capacity & meet the business demand on time.

Facilitate 3 amigo sessions on regular basis to gain clarity on scope & business need of the project to ensure quality & timely release of the portfolio work items.

Conduct daily Tech & QE touch base meeting on day-to-day basis to track the sprint goal & remove any impediments on sprint commitment.

Knowledge of an Agile framework or method (e.g., Scrum, Kanban) and understanding of software development lifecycle models. Also, I have in-depth knowledge of traditional project management principles and practices

Proficiency in refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques

Successfully executed CI/CD development model with SaFe principles/ Framework.

Experience in planning and problem-solving with product management and delivery teams

Execute the Agile SDLC project using offshore and onshore managed service model.

Coach & mentor new team member/SM over Agile principles, standards & methodologies.

Create project roadmaps using different tools & techniques such as Jira roadmap/Excel.

Take a lead & facilitate the release for a smooth deployment of the large-scale projects in production in timely manner.

Track and monitor project progress using AzureDevOps to provide status updates to management.

Coordinate the testing & release activities with cross functional lines for a successful & quality delivery of timebound projects.

Monitor & Track the Iteration progress using Kanban work flow.

Facilitate initial build & refine build estimation meeting with entire team to come up with milestones & release plan for the portfolio work items.

Manage demand & capacity & resource project allocation & timesheet using Planview.

Work closely with BAO & SEPM to keep them informed about the status of each of the work items assigned to the line & planning & projection over any new items in the pipeline for the line’s portfolio.

Environment: MS Office Suite, MS Visio, Agile, Planview, Whoville, JIRA

Client: United Health Group/UHone April 2015-April 2021

Employer: HCL America

Role : Scrum Master

Projects:

1. Real time Enrollment: Automate the enrollment process on Facets for various product such as vision, HADC, Dental, HPG2 etc.

2. Email notification: Aim of the project is to send welcome email to the member upon successful enrollment in the plan.

3. Eligibility extract: Assign eligibility and send the eligibility extract file on daily basis to various vendors.

4. premium extract: Aim of the project is to send the premium extract on daily basis to vendor partner to process the broker commission.

5.Eligibility Automation: Process the application and assign the eligibility automatically to the subscriber in the Facets.

6. Letter automation: Automatically trigger the letter to communicate the to the member about various documents available on the member portal.

7. OnBase unity form: Creation of unity form in Onbase content management application for the business end users to review the application and assign the eligibility.

8.OnBase Image creation: Creation of various claim images and store in the OnBase unity client for the Business users to review during processing of the claims.

9. EDI file: worked on analysis and mapping of various EDI claim files received from various trading partners to create the images in Onbase thick client.

10. Enrollment Hub: Aim of the project is to receive the enrollment data from the source system, process the data, store the data and send it to target system and also receive the response from the target system and send the request back to the source system.

11. Med necessity/Prior auth: Implementation of the enterprise clinical model for prior authorization and inpatient care management and move medical necessity review from UHone to United Clinical Services.

12. Motion credit reimbursement: Goal of the project is to reimburse the motion credit dollar amount earned by the member.

13. EHB plan year: Retrieval of plan year plan accumulations to send to Optum Rx.

14. Policy Admin: IRS letter: Retrieval the member’s eligibility data to generate the IRS letter to comply with IRS regulations.

15. Premium billing statement: Redesign of the existing billing statement, to create XML file and to generate PDF file to view from the Doc look up.

Responsibilities:

Functioned as the Scrum Master in SAFe, Transitioning teams from waterfall to agile at program and project level.

As Scrum Master, Coached and developed an agile transformation program to align disparate development teams and contributors to work in a common, cross-functional, agile environment and to move away from Waterfall culture.

Coaching and educating teams to become highly motivated Product Owners, Scrum Masters and senior stakeholders on Agile methodologies.

Work collaboratively with business stakeholders and cross-functional team for on-time project deliverables in Scaled Agile Framework Environment (SAFe) and Lean Agile methodologies.

Delivering Agile transformation in the organization and educating customers on Agile methodologies to deliver faster and higher quality products, as well as actively improving project team’s performance.

Manage Agile Scrum teams in Scrum of Scrum environment, developing Epics, user stories, create, maintaining – refining and prioritize Product Back logs using Jira.

Providing weekly project status reports of completed, pending tasks, issues, risks. Prepare burn down charts for daily tracking to make sure planned sprints tasks are completed on time and within budget including capacity planning, velocity planning using Jira agile management tool.

Track and monitor project progress using AzureDevOps to provide status updates to management.

Facilitate Scrum ceremonies such as Sprint Planning, Daily standup meetings, Sprint release, Sprint retrospective, Sprint Demo and System Demo.

Facilitate the cross functional teams for all dependencies. Identify and eliminate impediments.

Coaching and educating teams to understand agile concepts.

Help Product Owners, SMEsand senior stakeholders on Agile methodologies. Mentor teams (Developers, QA Testers, Business Analysts) with members distributed across the US and India, on an Onshore-Offshore model.

Knowledge of an Agile framework or method (e.g., Scrum, Kanban) and understanding of software development lifecycle models

Hands on experience with widely successful Agile technique such as Test driven development & BDD as well.

Monitor & Track the Iteration progress using Kanban work flow.

Successfully executed CI/CD development model with SaFe principles/ Framework.

Participating in Scrum of Scrums (for cross-team dependencies).

Executing the Agile SDLC project using offshore and onshore managed service model

Facilitated the daily standup, PI planning, sprint planning, team demo, and retrospective.

Helped the team coordinate with other teams on the Agile Release Train

Supported the Product Owner in identifying the MVP and prioritizing business value.

Mentored new Scrum Masters and Product Owners in their roles.

Coordinated and managed software release planning across cross functional teams

Created corresponding tasks in Jira/Confluence to carry out development and QA activities during sprint.

Successfully lead the scaled planning for the team including Pre Planning/Preparation and Program Increment Planning Events) and represents the team in Scrum of Scrums/Agile Release Train

Developed and managed formal Agile Methodology which includes requirements management, Agile Manifesto, and Lean development.

Participated in PI planning session with cross functional agile teams along with leadership team to define the scope of the features for upcoming iterations.

Track & communicate agile metrics which includes velocity & sprint/program increment progress within Scale Agile Framework.

Conducted backlog refinement sessions with product owner and end users to define the business needs.

Maintained & Published Agile metrics& regularly reporting to the business leadership.

Conducted user story grooming sessions with Product owners, IT-SME and QA lead to refine the user stories and ensure that backlog remains populated with user stories that are relevant, and well defined.

Facilitated kick off sessions with scrum team to give a walkthrough on use stories and acceptance criteria to ensure that team is clear on what needs to be done from the business user perspective and everyone has the information they need to accomplish the tasks during sprint.

Participated with the QA team in different phases of testing such as system testing, functional testing, regression testing and integration testing for quality analysis.

Prepared and tracked burn down charts and velocity charts for timely delivery of projects.

Provide support with Risk Management, Release management & facilitate release planning activities

Exposure to Facets claim/enrollment modules.

Work closely with QA/BA teams on validation & verification of end to end to process/flow for creation on enrollment data and creating a sample claim in Facets system.

Exposure on Facets customer web service/ FXI services being used for importing and loading enrollment data and assigning the eligibility to member in the Facets and validating the same on Facets front end system.

Knowledge on Facets claim/enrollment Facets Backend tables such SBSB/MEME/CLM etc

Knowledge/understanding of Facets logical/physical data model for enrollment/Claim modules.

Knowledge of Facets Front system on enrollment/ eligibility/ claim creation modules.

Exposure to Facets batches such as CLM_CLAIM, CLAIMHST, ENR batches.

American Express, SLC-Utah Jan 2014 to Feb 2015

Scrum Master

The Project aim is to automate the existing manual wire out process and address challenges associated with existing manual wire out process and address specific objectives of Money Movement Team and Wire transfer Team. I was also involved in the project called "Business Self-Test Tracking" where the aim of the project is to migrate existing MS access DB to new SQL server 2005 and developed in UI for BST team to track the outcome of BST performed for multiple bank regulations and Sub Regulations.

Responsibilities:

As Scrum Master, Coached and developed an agile transformation program to align disparate development teams and contributors to work in a common, cross-functional, agile environment and to move away from Waterfall culture.

Coaching and educating teams to become highly motivated Product Owners, Scrum Masters and senior stakeholders on Agile methodologies.

Manage Agile Scrum teams in Scrum of Scrum environment, developing Epics, user stories, create, maintaining – refining and prioritize Product Back logs

Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs.

Successfully executed CI/CD development model with SaFe principles/ Framework.

Worked closely with product owners to write user stories and define the acceptance criteria.

Facilitated and participated in bi-weekly estimation meeting to provide high level estimate (story points) on user stories committed for forthcoming sprint.

Conducted Sprint Planning, Sprint Review, Sprint Retrospective & daily stand-up meetings in AGILE environment and track the progress using Jira.

Environment: MS Office Suite, MS Visio, Agile, Oracle, SQL, Quality Center, Requisite Pro, Java Script, Project Management, QTP, TFS Irise, MS project,AzureDevOps.

Aetna Healthcare, Phoenix-AZ Jan-2013 to Dec-2013

Business system analyst/ Scrum master

EDI 270/271 Transaction: Aim of the project was to meet 5010 HIPPA and core complaint for real time transaction.

Transportation application: The aim of the project was to develop the intranet application for business users to provider the transportation facility to eligible Medicaid members to get to their doctor’s appointment.

Responsibilities:

Interviewed SMEs and stakeholders to get a better understanding of client business processes and gathered business requirements.

Created use case scenarios and documented workflow and business process using MS Visio.

Gathered and documented business requirements for existing and future business systems.

Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.

Analyzed current MMIS and EDI claims and documented the requirements to implement new MMIS automated system.

Working within a growing environment of X12 4010/5010 HIPAA transaction processing 837 I, 835, 834, 8270, 271, 276, 277, 278, EDI, privacy, security, and Medicaid.

As Scrum Master, Coached and developed an agile transformation program to align disparate development teams and contributors to work in a common, cross-functional, agile environment and to move away from Waterfall culture.

Coaching and educating teams to become highly motivated Product Owners, Scrum Masters and senior stakeholders on Agile methodologies.

Manage Agile Scrum teams in Scrum of Scrum environment, developing Epics, user stories, create, maintaining – refining and prioritize Product Back logs

Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs.

Worked closely with product owners to write user stories and define the acceptance criteria.

Facilitated and participated in bi-weekly estimation meeting to provide high level estimate (story points) on user stories committed for forthcoming sprint.

Conducted Sprint Planning, Sprint Review, Sprint Retrospective & daily stand-up meetings in AGILE environment and track the progress using TFS.

Environment: MS Office Suite, MS Visio, Agile, Cognos, Quality Center, Jira, Rational clear quest. AzureDevOps.

Liberty Mutual Insurance July 2012 to Dec 2012

Business system Analyst

The aim of the project was to migrate the data from the source system to Target system. I was involved in data mapping process which was the core part of automation project. Data mapping is required to understand how data in the source legacy system should be interpreted and ultimately moved to a target system.

Responsibilities:

Write user stories and maintain product backlog to commit and development the functionalities during sprint period.

Worked on a Data Conversion project that involved converting claims in the Legacy Claims Systems into Guide wire Claim Center and Contact Center.

Performed Business Process Mapping and performed AS IS and TO BE analysis.

Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping

Involved in creating a sample policy in target system and then retrieved the target XML using XML Notepad and then retrieved the target xpaths for fields assigned for mapping.

Created sample policy in source system and retrieved source XML and retrieved the source x paths. Once we retrieved the source and target paths. We logged these in to mapping specification tool and also write transform rules wherever it required.

Developed reports using Business Objects (Cognos)) tool to report the updated data to various business users.

Provide back-end testing for data validation using SQL Queries.

Created an Intranet based application to be used by the field agents of the company to enter the data of customers. Prior to this application development, field agents were using a mainframe-based application.

Write user stories and maintain product backlog to commit and development the functionalities during sprint period.

Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements

Analyzed the business and functional requirements of the application and developed detailed test cases in Quality Center.

Conducted Functional Walkthrough, User Acceptance Testing (UAT), and tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.

Involved in Entire Defect life cycle by prioritizing defects and assigned it to the developer to fix the bugs and tested again to verify the Defects and endured the end product is Bugs free using Rational clear quest.

Environment: MS Office Suite, MS Visio, waterfall, MS access, SQL Server Quality Center, Cognos, Requisite Pro, QTP, Rational clear quest., Toad data analysis.

Citi Bank, Baltimore-MD Jan 2012 to June-2012

Business System Analyst

Project aim was to automate the existing manual Initiative tracking process. New automated DPO system will support key functionality in registering the initiatives, taking the initiatives via user-based dashboard and reporting functions.

Responsibilities:

Interviewed Business Users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users who provided appropriate scope of work for technical team to develop prototype and overall system.

Collaborated in building a business analysis process flow using Rational Rose and MS Visio.

Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.

Develop logical and physical data models that capture current state/future state data elements and data flows using Erwin.

Led JAD sessions for requirements gathering analysis and design of the system.

Use Cases and other Process Flow Models were designed using MS Visio and Rational Rose.

Created relationships in Requirement Traceability Matrix through linking Business Requirements to Functional Requirements and Functional Requirements to Systems Requirements.

Responsible for scheduling meetings with users, SMEs and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.

Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.

Created the test scripts and manual test cases in Quality Center and linked the test requirements to the test plan and individual test sets.

Environment: MS Office Suite, MS Visio, Waterfall, DB2, Quality Center, Requisite Pro, Rational clear quest, Erwin

Syscompose Technologies-India June 2007 to Feb 2009

Business Analyst/UAT

As a Business Analyst I worked on the Integrated Drug Information System. This Application was designed to store drug information data for Pharmaceutical Companies. Other features of this application include maintaining records for drug availability from a variety of manufacturers, interacting with other distributors/companies and providing efficient dispensing and pricing info.

Responsibilities:

Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.

Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software

Responsible for scheduling meetings with users, SMEs and stakeholders to identify problems.

I was also part of company's people Management project. The core of the project is the data management system of the company. Everyone having permission can easily see-update the Microsoft document in their own office application or on web browser.

Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs.

Interacted with users for verifying User Requirements, managing Change Control Process, updating existing documentation

Worked with SQL queries using MS Access for data manipulations. Involved in DATA validation using SQL queries and back-end testing.

Involved in reviewing test plans and test cases and ensuring test cases reflect user needs.

Tested the application manually by executing Test Cases in Quality Center.

Environment: MS Office Suite, MS Visio, Agile, MS access, SQL, Quality Center, Requisite Pro, Java Script, Rational clear quest.

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