Rokesha Payne

**** ******** ***** *********,** **063

682-***-****

ad4s23@r.postjobfree.com

Objective:

Organized and quick-thinking healthcare professional with years of experience as a Certified Nurse Aide/ Unit Technician and Patient Access Representative . Proficient in technical support tasks for a wide variety plans of care. Very observant when providing care for patients or clients. Able to work accurately and calmly performing tasks with a team under pressure. Areas of Excellence:

Medical Terminology

Nursing Support

HIPAA

Knowledge of Epic

Knowledge of use of various medical office equipment including printers, fax machines, phone lines

Follow up with patients

Customer Service

Education:

Tarrant County College, Arlington, Texas

Fortis institute

Surgical Technician 2012-2013

Professional Experience:

Rehab Technician 2013- present

Baylor Institute for Rehabilitation, Fort Worth, Texas Transporting and preparing patients for rehab service Assisting with hot pads, ambulation and range of motion exercise Superior in operating the electronic equipment used for the monitoring the status of a patient.

Prioritize AM/PM patient daily care according to plan of care, take signs and ADLs

Attend schedule meeting and continue education

Provide general comfort and safety for all patients Unit secretaries: are administrative professionals who work in a specific department, or unit, of hospitals and other healthcare facilities. Their duties are varied and may include answering telephones, filing and admitting and discharging patients.

Patient Access Representative 2019-present

JPS Health Network, Fort Worth, Texas

Greeting and assisting patients in a timely and courteous manner, provided excellent customer service at all times.

Answering incoming calls from internal departments relating to registration, admission, status physicians change, call via outside lines for registration of clinical accounts.

Running daily activity report to capture and process outpatient registration and admissions.

Involving in the promotion of patient access to electronic medical records, also explanation and assistance in patients participation in healthcare information exchange portal, the sharing of medical information by the hospital and physicians.

Following state and federal guidelines, ensuring confidentiality of hospital records and patient information.

Patient Care Tech/ Unit Technician 2015-2017

Baylor Orthopedic and Spine, Arlington, Texas

Knowledge of patient care charts and patient histories Assist with vitals, EKGs, Glucose testing, pregnancy testing Ability to perform standard clinical procedures according to established protocols Knowledge of patient evaluation procedures

Ability to maintain quality, safety, and/or infection control standards Ability to adapt to change quickly, strong knowledge base relative to surgery procedures

Understands principles of aseptic technique and their implementation Possess the ability to follow established cleaning methods in performing daily tasks

Perform other support service to the surgical support team as needed. Patient Care Tech/ Unit Secretary 2006-2012

North Hills Hospital, NRH, Texas

North Richland Hills, Texas

Welcome new patients, family and visitors and show them their room Coordinate their placement and be ready next to ensure patients have a smooth transition when moving throughout the hospital.

assist nursing staff and managers with secretarial and unit management duties. Prepare patient admission and discharge packets.

Schedule patient transport service

Answered patient call system, telephone calls, relayed messages while maintaining confidentiality of all patients.

Maintain office equipment including computers, telephones, printers and fax machine and paper supply.

Assist in multiple areas of the department doing periods of peak patient care demands.

Certifications:

Certified Nurse Aide (CNA)

AHA Healthcare Provider CPR Certification

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