Customer Service Representative
Resume:
Amber Rogers
NEW OXFORD, PA UNITED STATES 717-***-**** ad4rtd@r.postjobfree.com
Additional Skills
Enthusiastic
Team Player/Leader
Responsible
Professional Experience
Peopleshare/Blue Cross May 2022 – July 2023
Customer Service Representative
I have taken over 80 to 100 calls.
Signed customers up for health insurance, fixed issues, sent out paperwork and catalogs, new id cards or duplicates
Worked from 2 computer screens Fast paced
High call volume
Kelly Services/ Ansafone October 2022 to December 2022
Customer Service Representative (Temporary Position)
Placed orders for customers, signed them up for new cards and catalogs. Worked with 3 computer screens
Fast paced
High call volume
80 to 100 calls.
A Playful Zoo Dec 2016-2022
Daycare
A home based daycare that I work at occasionally right now.
It is a daycare of 6-10 children, both school age and under school age.
RMH TELESERVICES YORK PA January 2000 - July 2011
Customer Service
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Refer unresolved customer grievances to designated departments for further investigation.
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
● Solicit sales of new or additional services or products.
● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
● Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
● Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
● Explain products or services and prices, and answer questions from customers.
● Obtain customer information such as name, address, and payment method, and enter orders into computers.
● Record names, addresses, purchases, and reactions of prospects contacted.
● Adjust sales scripts to better target the needs and interests of specific individuals.
● Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
● Answer telephone calls from potential customers who have been solicited through advertisements.
● Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
● Maintain records of contacts, accounts, and orders.
● Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
● Conduct client or market surveys in order to obtain information about potential customers.
● Type 70 WPM
● Multi-Tasking
● Proper Grammer
● Training
Equipment Transport Dispatcher
Feb 2015-May 2015
Dispatched water and trash trucks from multiple states, including Pennsylvania, Virginia, Ohio, and Delaware
AAA Southern Pennsylvania Call Taker/ Dispatcher
Feb. 2014 – Feb. 2015
Took calls for members needing emergency roadside service
Dispatched trucks out to members in a timely manner
Started new memberships for interested customers
Took payments over the phone for memberships
Customer service to members who were having problems
Worked in a cell center environment, that was face paced
Multi-tasking
Answered questions and problem solving with members and or customers
Worked from 2 computers at a time
Education
SPRING GROVE AREA HIGH SCHOOLSPRING GROVEPAUNITED STATES
Completed coursework towards High School Diploma, Mar 2001
Contact this candidate