Tonia Spight-Sokoya

Savage, MN *****

763-***-**** • ad4rrt@r.postjobfree.com•

LinkedIn: linkedin.com/in/tonia-spightsokoya-06276419

CAREER OBJECTIVE:

Looking for a challenging full-time Project Manager/Scrum Master role within an Enterprise Engineering Business Project Management / Development, Strategies & Process, Architectural PMO or EPMO environment.

PROFESSIONAL SUMMARY:

I am PMP, CSM, CBAP, ITIL3/4 Certified Project Management and Business Analyst Professional that have been work in many program role capacities for 17 years. I am looking for a challenging focus career as Agile or Waterfall Program Project/Product Manager /Scrum Master-Servant Leader on Enterprise or Customer Remediation Center of Excellence environment with 12 years’ experience. High-energy, intuitive, skilled, eager to learn, share knowledge, diligent, focused, accomplished results-driven project management in many Enterprises or Center of Excellence environments as Business Process Management, Finance PMO and Technology spaces. In the last 12 years I have been working in many roles in program servant leader on engineering teams as program solutions support point of contact for external vendors brought in to support the migrations (in roles Business System Consultant 5 Lead/BA, BIC3, Scrum Master-Servant Leader PM, and BPM PM/PC to support cross-functionally with Applications Build Teams, Technology Managers Service Teams, Product Owner and Agile Scrum Coach in an agile scrum or journey teams and testing environment, and 5 years in the Enterprise Frameworks, Virtualization Database and Application Engineering Technology Team getting all the various access on databases, Enterprise Access Management Implementation and business strategies for planning the governance and compliance for Identity and Access Management (IAM) Entitlements, Unix User Access, and getting the BoKS custom access request configurated request needed for Vaulted Database Cloud access needed for third party vendor access and 3 factor authentication requested, and partnering monthly with the Control Risk Management Groups to prepare for regulators.

Strong team leader with proven managerial experience skills to lead multi-disciplinary teams and ensure productivity. Excellent communicator, leverage technical, business, and financial acumen to communicate effectively with client executives, their respective. Adept as a competent problem solver and solution-oriented to identifying, diagnosing, and correcting performance gaps and other issues, exceptional commitment to quality, communication, negotiation, and persuasion skills. Expertise in project management concepts for communication planning, project plan, scope, cost, scheduling, risk management, change management, negotiations, third-party vendor management, Inventory planning, tracking quality assurance, and changes throughout the project life cycle and SDLC projects. known for being motivational, being able to mentor as a servant leader, and coach Subject Matter Experts in passionate sharing of knowledge and collaborating ways to maximize results.

Worked in these spaces: Enterprise Access Management and IAM Implementation Groups, Global Financial, Banking, Insurance, Healthcare, Specialty Benefits, National Call Center, IOS, Mobile Apps Design & Strategies, Retail Financial Services, Operations Marketing Sales, Design & Strategies Corrugated Representative, and have 6 years working in HR Personnel, and Operations Meat, Frozen Foods Executive, Commodities Merchandise Brokerage and Grain Elevator Leadership Support at Peavey Companies (now ConAgra), and 1979 to 2008 Permanent job spaces work in Healthcare patient care (Nursing), Doctors Clinics, Banking, Insurance, and as Principal Career/Temporary Placement Recruiter.

CORE QUALIFICATIONS:

Agile Coaching/scrum 4 values and 12 principles of Manifestos and methods.

SDLC Waterfall and Agile Management values and principals training

Manage Story Point and Burn Reporting of actuals for complete done after iteration/sprints

Proven ability to work creatively and analytically in a problem-solving environment.

Agile PM/ Scrum PM Servant Leadership experience

Certified ITILv3/4 Jira Scrum Business Analysts Foundational

Microsoft Azure DevOps Scrum Board, Power BI, Jira/ Confluence, Clarity, Monday.com, Mural, and Kanban,

Research gathering data from subject matter experts, architect experts, and other data management experts to create the procedure’s, process maps and job aides.

Develop project plans and timelines

Work with external third-party vendor partners and business stakeholders, to ensure the appropriate resources will be available on a timely and effective basis.

Create and manage the project plans

Strong experience with collaborating and communicates with Stakeholders cross line of business services

Planning for the various vendor access needed for (Unix for getting access user class for MongoDB, Oracle, MySQL, and getting the custom ID BoKS created for vendor on Vaulted DB for Cloud Access)

EDUCATION:

University of Phoenix, Phoenix, Arizona – 2006 Bachelor of Science in Administration Criminal Law and Justice 2006

St. Paul Technical College, St. Paul, MN: Diploma Certification: Program for Nursing Principals and Studies 1986

Diploma Certification: Business/Technical Communication and Writing 1990

Brown Institute (Brown College), MPs, MN 98 Associates of Business Management/ Accounting,

CERTIFICATION and TRAININGS:

Certification of Business Analyst for Healthcare and Facet Platform – Intelligence Training 4/31/2021

Certification of Agile Transformation Professional Coach (CATP) – 4/30/2021 (8 years Knowledge)

PMP Certification 4/26/2020 (17-years’ as mid-level and senior project manager)

Certified PSM1/11 (10-year BA/Scrum master’s in development engineering Agile Scrum environment)

Agile Manifesto Principles Training – Provided by Accenture Agile Scrum Coach/Trainor - 5/29/2020

Certified PSM1/11 Scrum Master: Scrum.Org – 8/ 2020

PMP Certification non-expire completed on 4/26/2020

Cognixia Professional: Certification for PMP Training (35 {PDU) 4/2020

Cognixia Professional: DevOps Certification Virtual Classroom (weekend) with instructor 3/2021

Cognixia Professional: Training AWS (Cloud Computing) – Virtual Classroom (weekend) 7/2021

Certified Business Analysis Foundations Competencies - IIBA Provider ID# 1892942 12/2017

Demonstrated success in adult learning and training principles/skills.

Kaplan Professional School, Bloomington, MN: Diploma Certification- Principal Insurance

PROFESSIONAL EXPERIENCE:

Wells Fargo(contractor) CRM Product Owner Business Analyst Product Management Services January 2021 to October 2023

Oversight for EZ Tool Centralized Document Access Repository interface Tool, Security Model initiatives for MNPI, PII, LDAP, Metadata and UI Pattern.

Oversight for requirements for the CRM Static initiatives Data Update, Retention, Holds, and Collabatives Jira Epics miss gaps for writing the user stories for the description and acceptance criterias implemented to me to create by Product Manager.

Create Agenda, take minutes for team and program meetings

Business QA Validation Testing for all monthly UAT, SIT, PFIX, and PROD for our CRM enhancements and Features build out by Scrum Team Developers for the frontend UI and create defects as we find issue during testing.

30% Support with Cross-Functional with Survey Intake for SharePoint migrations planning

20% QA Validation Testing on the DLM Retention & Search Cross-Functional Capabilities, Client Insights, Commercial Lending Product Management Teams

Wells Fargo (Contractor) - Customer Remediation Center of Excellence (CR COE) Oversight Program Lead Business Execution Consultant/ PMP Project Manager for Monitoring Routine of External Vendor Controls January 2023 to March 2024

Collect weekly data status updates from Change Leads for coordinating the Service Provider Management Executive Summary and Issue Management Reporting Forum deck to review with Execution Business Leader, Quality Control and Execution LOB Service Provider Managers.

Create accurate and timely reports using Microsoft Office 2019/ 365 Application Excel, PowerPoint, Word Doc tables, and Business Intelligence tools (tableau).

Ensure completeness and accuracy of data reported through the self-assurance and quality assurance process or through Control Review.

Support the reporting governance, escalation, and remediation of IT risks/issues for external vendor controls.

Conduct analysis of potential issues, risks, and root causes for external vendor controls.

Work with internal teams, including the Technology senior leadership team, to gain an in-depth understanding of existing risks, causes, a severity rating, controls, and remediation for Service Provider Management external vendor emerging monitoring routines.

Work with key stakeholders to respond to auditors' and regulators' questions and requests related to the KRI program and metrics.

Customer Remediation Center of Excellence Third-Party Oversight Business Initiatives for external vendor SHRP Issues and Corrective Actions Management.

Manage/ Lead initiatives for several third-party various mini–Risk Projects from start to solution.

Collaborating with Business Change Lead Partners and cross functional teams needed on issues projects to correct missing gaps enhancement solutions and fixes for internal WF and External Vendor fixes

Facilitate and partner with vendor principal, stakeholders and Change Management Business Partners.

Partner weekly with Wells Fargo COO Senior Process Engineer’s to review SOPs and build out the program third-party process mapping and risk control’s structure to support CR COE remediation work including vendor requirements, process, and execution as well as oversight processes to ensure governance and compliance with Wells Fargo policy requirements to be sure we comply with Self-Assurance policies and requirements.

Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

Review strategic approaches and effectiveness of support function and business performance

Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans (Product Requirement Documents, Business Requirements, Project Plans, Action Plans, and UAT Test Plans, etc.).

Support the implementation of the Key Risk Indicator (KRI) framework

Work with team members and key stakeholders to develop appropriate metrics and deliver relevant and to get the accurate data for creating the executive summary issues management reporting deck for leader status on open potential issues or non-issues determination, submission on issue determine after Issues management forum, all tollgate packages, pre-tollgate and tollgate (open/closures), issues/corrective actions, and sustainability due/end date to close.

Emerging Monitoring Routine on issues being monitor in Sustainability status for the outline Success Criteria determine during planning

Ensure reporting activities are executed and reviewed timely and resolve any requirement deficiencies.

iHerb LLC Inc, Irvine, CA (Robert Half, CA) August 2021 to December 2021

Remote CTO Engineering/IT Procurement Program Coordinator Analyst - CTO IT Procurement Supply Chain & Data Warehouse

100% Virtual Contractor for IT Procurement Support across all 2 CTO Supply Chain Groups and Data Warehouse (fill in role): Brought in to help support with auditing the hardware and software backlog invoicing implemented to correct cost center and GL codes, etc.

Daily implement in ERP tool: Workday Expenses and manage reports:

Corp IT Expenses (March 2021 to October 2021) - Update details per expense, and upload receipts in Workday expense tool (cheat sheet exists for reference, and update the IT Corp Operations Vendors and Merchants list as I discover missing)

IT Infrastructure Expenses (January 2021 to October 2021) - Update details per expense/ upload receipts in Workday expense tool (cheat sheet exists for reference and update IT INFRA Vendors and Merchant list as I discover missing)

Activation and suspension of devices (done in the portal - easy to navigate)

ASANA Vendor Onboarding Management Tool – (P-Contract Management):

IT contracts reorg project in Asana (Organize contracts based on subdepartments

Coordinate with the main contact for that subdepartments to identify Asana task assignee for each contract renewal task and upload contracts to the proper task, etc.

Successfully reached data needed, and manually reconciled all backlogged Financials in Workday ERP, Reporting, and Expense Invoicing Tool for 6 months to bring them in current state for 3CA locations and 2 Asia Global Locations across all iHerb LLC Technology and Supply Chain Engineering Operations Groups for 2 CTO’s.

Performs a variety CTO support tasks for IT Procurement and Supply Chain for all issues with Accounts Payable scenarios to resolved.

Meet with the assigned Financial Analyst and Director of Finance department for higher level recommendations for missing use case’s, Cost code, GL and any missing invoice or credit card receipts for accounting documents or records.

Enters data into Workday or defined computer programs.

Directly reconciles AP records with internal company employees and management, or external vendors.

Research escalate and resolve Accounts Payable inquiries using Client's Online Automated Supplier Information System tool.

Deloitte Consulting, LLP – Compu Staffing Consulting, Canada June 2021 to July 2021

100% Virtual Contractor Sr. Project Management Analyst and Scrum Master (Interim special project)

Brought in to partner across the Core Global Offshore and US Change Salesforce Development Teams, QA Team SME’s, Product Management, Digital Product Management, DAC Technology, PMO, and Core Marketing Business Operation Stakeholders to gathering data and research to support the execution of strategic and tactical product project plans and build out all the cross functional non-function and functional milestone task timeline Schedule for all the current and upcoming iteration/ Sprint Release blockers and impediments to update with responsible person assigned to weekly add to, start/finish, status and percentage % of work completed to close and assign Stakeholders to resolve or recommendations on blockers, changes (Lean Agile Methods and Request for Change(RFC), and risks management.

Support Product Owner/Product Manager/ Stakeholder’s: for respond to internal inquiries regarding product information and changes, manage stakeholder/timeline expectations, manage external team communications, and manage delivery of external dependencies.

Aid Product Managers/Product Owners in the execution of the core project management plan and other cross lines of business project plans, in support of tactical initiatives designed to meet designated product goals and objectives, including but not limited to new product design, development, implementation, roll-out and campaign management

Scrum Master daily/weekly task: Facilitate/ run the Global/ US Daily Stand-up with Core Developers, UX/UI SME, QA SME’s, SecDevOps, Stakeholder Sr. Development Product Management Lead, Salesforce Poker Planning for upcoming Sprints refinement and determine story points, weekly burn overview with team and end of sprint story point burn reporting of actual done user story tasks, and facilitate Release Status Call to go over status on deliverables, issues, blockers and impediments and what’s causing risk.

Facilitate and lead all sprint ceremonies event: Scrum Daily Stand-ups, Weekly Sprint Planning, Bi-Weekly Release Status Call with Stakeholders, Daily Open Tickets, and Bi-weekly Retrospective Event with development various teams.

Product PM Analyst Support: Build/create the Core Project Management Plans documents/ or Project Plans to outline the high-level Project delivery scope for core team and cross functional to support the project teams.

for the “Milestones and Major Deliverables” tasks for all the nonfunction and functional lifecycle for SDFC work planned, stakeholder management, change management and risk management and to create Gantt Release Timeline Schedule for assigned to responsible, etc.

QA Team Support: Meet weekly to gather statuses, missing gaps for QA Milestones and Deliverables, and create QA Plans Templates for QA SMEs to provide detail best practices for all test planning, test use case, detail scripts etc.

Daily Tester for Support DAC Technology: perform testing with provided test use case activities on new Applications that Deloitte’s inquiring to integrated with internal Core platform to support Technology Manager Director to gather data results needed.

MS Teams: Create and maintain centralized repositories for business product information and trainings, edit/update Excel create Dashboard Tracking Gantt Project Plan Release Tracker for centralized place for Stakeholders and SMEs to update and review weekly status on work.

Ad-hoc Stakeholder assigned support: Support Developer SME for Single Sign On (SSO) to build out of Project Product Deployment Plans and Internal/ client Timeline milestone task schedule tracker for Government and Federated client.

Constellation Mutual, Edina, Minnesota (Beacon Hill Staffing) September 2020 – May 2020

Remote Consultant Sr. Project Manager/Project Coordinator under Director of Business Product Management Group

Rollout to new Automation Platform Transformational Projects: Facilitate program daily stand-up, daily requirements planning session with Professional (SOW) Consultants, daily and weekly working sessions, record all meetings to use for trainings, take key notes for Q&A to bring back to team or Operations Principal Product Management Delivery Business Process

Partner the Financial team to partner with planning and monitored project spending/budgeting, and guided projects to completion on time, within scope, and on budget

Facilitate all workshop sessions, scrum daily stand-up, team meetings- Iteration planning, Stand-ups, Retrospectives, Grooming Product Backlog, and Demos. Manage, track, update deliverable features in Monday.com for program.

Gather user story and assumptions data from Mural Whiteboard parking lots daily to implement in backlog to create into working task with delivery teams. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans and proper execution of to go over with Stakeholders and other Leadership Work closely with project owners to gather user stories and assumption to implement in Monday.com Program Product backlog to maintain and continuous delivery of features. Support Principal Product Manager Lead to research and gather coordinating deployment and support of technology products and solutions needed to perform core business processes. Track and document the continuously measure, evaluate, and drive improvement of IT products by partnering with all business functions across the organization to identify technology needs and provide optimal solutions to support business requirements.

Partner cross-functional teams to analyze and assess core business processes and identifies improvement opportunities.

Partner to document the business functions and the IT organization to facilitate collaboration, identify opportunities and enable continuous communications cross functionally. Gather and facilitation of project quality and data analysis for communication to project or process for weekly reports on project portfolio risks, process, and portfolio measures.

Partner with my direct manager Program Delivery Implementation Leader to establish goals the KPIs and to create the best practices for project portfolio management. Research all clinical data and analytics for measures (Low, Med, High Level) for all Specialty Risk Stratifications (CPT, ICD-9, 1CD-10, HICPIC, DRG) reporting to deliver to Data and Analytics Team Leaders. Partner with Product Delivery Manager Director to assess the effectiveness of change management initiatives against the change scorecard and success measures, recommending adjustments as needed. Complete and facilitate weekly change status updates. Partner with project leads to consult, coach, identify and support change deliverables for multiple data microservices across product services lines of business, online consumer or specialty hospital, facilities, clinics or healthcare client sourcing our services for quotes for the various MPL benefits.

eTeam at Accenture for Best Buy, Richfield, MN (Hybrid/Remote) February 2020 – June 2020

ETeam Consultant Program/ Project Manager/Scrum Master

Maintain overall project budget $2ML to $5ML

Brought into partner with Agile Professional Coach Trainers as Scrum Master/Project Manager Servant Leader to protect the development Onshore and offshore team (size 8-10) from outside distractions, blockers, impediments, or team conflicts, and maintain focus on product backlog project timeline and to learn Agile Coaching to continue knowledge training scrum teams. Run the daily scrum for the POS Systems API’s for gateway/pathway, eCommerce, Digital, Cloud Webservices, Online, and Binary feature group of 8-10 FTEs. Partner with team to coordinate with other Feature groups for system dependencies. Facilitate Lead the technology, business and test automation discussions with stake holders along with the Tech Architect, Business Analyst and Test Automation members. Maintain Jira board pages, report status, risk and mitigation plan to payments technology owners as needed. Manage Business Operations Reporting: incremental financials for resources, expenditures, in-depth process examinations. Maintain and update Technical Project Documentation’s to promote process improvements on centralized documentation, consistent operations, and robust risk management. Partner with program Architect SME and external Global Client design teams to gather API’s data to create the workflow process, steps and procedures to develop new or update existing to sync with Global Merchant Payment Credit Card Services creating Merchant Portal, POS, RTS and BTS new API’s POS Sale AUTH, Decline Sale AUTH, eGiftcards, API eCommerce to great new path/gateways and partner with Operations security to know what the Layer7 security rules and parameters for compliance for Single Sign On (SSO) and what’s needed for Consumer internal/external users for Canada Best Buy stores ( PLCC, Canada 3D Secure, all POS user SaleAuth steps).

Work with the Architect Lead to understand/comprehend system behavior/functionality by looking at APIs provided by the internal/ external cross functional partners, and external client development/ project teams to documents, application logs, monitoring dashboards on appropriate centralized SharePoint site location or MS Teams repository site. Create the functional support related to Software Application Product (SAP) configured solutions or other technical applications artifacts and documentation (including requirements, design specifications, testing, and education).

Partner with Sr. Project Manager to gather data to get all the project objectives for client (release date, BRD, PRD, Project Plan, Communications Plan, Risk Plan, Create RAID template on MS Teams to track, updating daily and weekly with scrum team to get status on open Risks, Actions, Issues and Decisions (just the risks potential problems lurking in your project and track the positive risks. Work closely with project owner in backlog management and continuous delivery of features. Build strong relationships with stakeholders, application users, and product owners. Oversee and manage scope, timeline, quality, goals, and deliverables that support business goals. Remove obstacles and develop solutions with the teams’ cooperation. Educate and reinforce scrum methodology and agile framework to team members and stakeholders. Direct and lead development team from project initiation through the delivery of final product. Teach the concepts of user story definition, velocity, and burndown metrics to the team. Document progress and communicate to upper management and stakeholders. Take responsibility for successful product delivery. Guide teams to a culture of focus, improving the organization of their work through sprint planning, reviews, and retrospectives throughout a project life cycle. Form partnerships across departments to streamline work processes and improve the speed at which the company can respond to, and capitalize on opportunities

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Manage Pages and Own Jira implementations needed in Tool: Partner Product Owner and meet daily for backlog changes and updates to implement in Jira/ Confluence Tool to follow-up on all the program planned milestones are deliverable and delivered on time and create contact list of teams and the Internal/ external Stakeholders on project in Jira. Manage and track status on all ServiceNow Incident Tickets open to close (for solution to fix/resolve state)

Tracked and coordinate in Microsoft Azure DevOps Scrum Board for daily Standup, and Burndown Report to go over with team daily to remove Impediments: If the agile development team is unable to resolve issues within the team, for external dependencies and challenges that are out of the team’s immediate control and help remove obstacles to support the team. Work with Accenture to get the ETCs reports to review/ edit changes in weekly baselines, dependencies, resource Levelling, and burn rate. Update Workday daily/ weekly to track key project milestones and adjusts project plans and/or resources to meet the needs of the project and work with the client project manager to identify/resolve all issues that could impact project

Wells Fargo, St. Louis Park, MN (Collabera Consultant), February 2019 to December 2019

Technical Business Initiatives Consultant III – Business Operations Implementation/ Remediation Support Lead

Identity and Access Management Governance and Adapt Control Stakeholder Engagement Group

Provided Core Business Ops Support as primary or backup for IQ-Navigator D1p MRS/NEPS alert to get the Wanda Service Requests submitted for new hire (Hardware, reimaging, conference line needed for meetings, LAN-ADENT/TEMP Password, etc.) after manager has completed their onboarding HR requirements. Assist application teams with onboarding process. Prepare communications on onboarding process and manage and owe updating all program onboarding playbook program documents and prepare communications on onboarding process and how to create request form steps. Facilitate Core IAM Implementation and Remediations team’s status meetings. Provide senior level company-wide communication process improvements. Utilize following applications: Tableau, Jira/ Confluence, Skype for Business, SharePoint site and OneNote.

Manage and build framework of the “Compliance Training Reference Guideline” to support our managed resource for steps on why, what, and how to use Enterprise HR’s new “Develop You” Learning Tool and followed-up on issues needed to resolve issues with access for training events.

Point of contact (POC) for issue with the navigating training tool dashboard and how to submit use case request for Learning Tool HR eForm solution. Create agenda, Schedule key weekly meetings, working sessions, and provide materials. Partnered horizontally across the Core Identity and Access Management (IAM) Control Adapter and Stakeholder Engagement for all of the SOP’s Business Operations, Polices, Procedures, Oversight and Technologies Governance. Identifying and providing solutions assessing & identifying issues, measuring progress, and tracking remediation of related risks in supported technologies.

Integrating applications and infrastructure into strategic Governance IAM tools and processes to resolve control gaps

Developing and reporting metrics which drive continuous improvement of controls. Partnered with Core Identity and Access Management Governance team to update any implementation document and Remediation Management Document (RMD) changes for Global/US teams standard policies for the Operating Modelling, Business Ops, Policies, Program Oversight & Governance, Best Practice, and Lesson Learns. Responsible for all program non-functional and functional document control management across the programs on the Core SharePoint site. Document date of the key minutes and action Items from the Weekly Business Ops Ex Finance Meetings.

Met twice weekly with Compliance Training Operation Oversight Business Initiatives Lead to go over past due training, including solving issues and follow-up for upcoming training. Create Corrective Actions for change management changes and missing gaps as they proceed through the Change Control Board (CCB) and the Change Implementation Board (CIB) process and procedures Flow Chart (swim lane), create change request form template tool on SharePoint site to submit to CCB and best practices. Partnered with Operation Risk Management SOD Control Team to send out the communications submission for engaging with the CIO Leaders assigned lines of business (LOB) Applications points of contacts directly to collect their monthly missing Segregated of Duties (SoD)

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