Quality Assurance Control

FREDA DOKU

** ******** ******, ***.**, Irvington, New Jersey 07111 (862) 294-

**** ad4rj7@r.postjobfree.com

PROFESSIONAL EXPERIENCE

CJ Food Robbinsville NJ 02/01/2021 - To Date

Quality Control Officer.

> Testing and assessing products

> Identifying product defects or potential issues and determining

what to do to resolve the issue

> Record and report issues

> Supporting process improvements throughout the testing and

quality assurance processes.

> May also be responsible for making necessary product repairs

OTG Management 11/11/2019 — 01/21/2021

Costumers Service

> Responding promptly to customer inquiries.

> Communicating with customers through various channels.

> Acknowledging and resolving customer complaints.

> Knowing our products inside and out so that you can answer

questions.

> Processing orders, forms, applications, and requests.

> Keeping records of customer interactions, transactions,

comments, and complaints.

> Communicating and coordinating with colleagues as necessary.

Virgin Atlantic Lunch 9/11/2018 — 11/01/2019

Costumers Service

> Processing orders, forms, applications, and requests.

> Keeping records of customer interactions, transactions,

comments, and complaints.

> Communicating and coordinating with colleagues as necessary.

> Maintaining a positive, empathetic, and productive attitude

toward customer always.

SKILLS

¢ Negotiation, ¢ Excellent Interpersonal Skills ¢ Skilled in

Microsoft Word, Excel, ¢Attentive to details¢

EDUCATION

High School Diploma — Insaaniyya High School. Kasoa Central

Region Ghana

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