Customer Service Sales Representative
Resume:
Fabien Petit Homme
Customer Service Expert - Top Rated on Upwork
Morgan Hill, CA 95037
ad4rgf@r.postjobfree.com
I have worked both as a Sales Representative and Account Manager over the past 5 years. I am a very strong results-driven virtual assistant who can help in multiple effective ways. Speak English, French and Haitian creole.
Flexible and ready to work any shift.
Cheers!
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collection Specialist
Upwork - Remote
June 2023 to January 2024
Contact debtors via phone, email, and other approved channels to initiate collection efforts Negotiate payment plans and settlements with debtors, taking into account their financial situation and our company's policies.
Document all collection activities accurately and maintain comprehensive records of debtor interactions. Conduct thorough research on debtor accounts to gather relevant information and identify potential solutions.
Provide exceptional customer service by addressing debtor inquiries and concerns promptly and professionally.
Collaborate with internal teams to resolve complex collection issues and escalate cases when necessary . Stay up to date with industry regulations and best practices in debt collection to ensure compliance. Email Support
Jiffy Junk LLC - West Babylon, NY
April 2023 to August 2023
- Booking Jobs, date entry, email and phone suppo
Customer Service Representative
Monologix Inc. - Etobicoke, ON
December 2022 to December 2022
# Provide assistance to customers over the phone, emails and live chats
# Handle and carefully respond to all inbound and outbound customer inquiries
# Resolve and follow-up on all complaints /issues.
# Market research.
# Other duties as required.
PHONE SUPPORT AGENT and TRAINER
NewHomePage LLC - Whittier, CA
February 2019 to January 2022
# Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
# Handled inbound calls regarding customer's account
# Provided technical support to users over the phones, via emails, tickets, live chat and virtual meetings.
# Escalate calls appropriately
# Consult with customers to evaluate needs and determine best options.
# Upgrade service and offer additional service packages or options.
# Troubleshoots issues with websites
# Provide training to customers when needed
# Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
# Cross-trained and provided back-up for other customer service representatives when requested.
# Provide monthly report to our main office.
Sales Representative
E-Car - Molendinar QLD
February 2019 to February 2019
# Work well in a fast-paced environment.
# Handle inbound calls, emails and social media outreach for the company
# Schedule meetings, appointments and gatherings, and sending reminders when needed
# Perform market research based on the company’s needs
# Bring forth a high-energy and engaging spirit.
# Create presentations as assigned
# Keep records and informations up to date
# Follow instructions from superiors and take initiative when appropriate. Virtual Sales Agent
Europe Travel Ltd - London
October 2018 to October 2018
# Search for potentials clients who might be interested in our products
# Making outbound calls to follow up with leads
# Maintains daily log, records and forms with recorded and accurate notes
# Great utilization of the upselling strategies
# Provide superior customer service to clients by addressing all questions and concerns.
# Educate customers on company products and offerings.
# Follow company policies and procedures.
# Demonstrate advanced organizational and communication skills.
# Adhere to all company rules and regulations.
Customer Service Agent
Haipro Sraffing Solutions - Pepiniere, Petion-Ville, Haiti January 2018 to January 2018
# Help Customers over the phone, online chat, or email.
# Ability to multi-task and adapt to changes quickly.
# Enthusiasm and have a BOLD attitude with great customer service skills.
# A problem solver with great attention to details.
# Know how to address customer concerns creatively and share feedback with other teammates.
# Work as a team member, as well as independently, with minimal supervision.
# Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
# Provide excellent customer service through active listening.
# Work with confidential customer information and treat it sensitively.
# Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding. Phone Interpreter
Appen
December 2016 to December 2016
# Provide summaries of non-English documents
# Proofread documents before submission
# Ensure that the meanings of originals texts, and recordings are kept
# Translate documents from french to English and vice-versa
# Conduct several supplementary reviews to ensure that no grammar mistakes were made, and to ensure accurate translation
# Take cultural context into consideration to provide accurate translations
# Assured up-to-date translations in French, English and Creole to meet with requirements and contemporary trends
# Use different tools (dictionaries, references books,.. ) to ensure accurate translations of nuanced phrases, or terminology.
# Ensure the prompt delivery of the work done.
# Follow up after submission to confirm satisfaction and understanding. January 2012 to December 2015
Translator
OneHeart Ministry International
January 2015 to January 2015
# Appropriately and effectively communicated with clients to establish rapport, set expectations and requirements of translation.
# Facilitate communication between the different members of the group I was assigned to
# Maintain message content, tone and emotion as closely as possible.
# Include cultural input to help parties who did not speak similar languages communicate with and understand one another.
# Stay up-to-date on new expressions and cultural changes that impact language translation.
# Attend meetings to provide accurate consecutive translations of conversations between members.
# Provide oral interpretations for clients during events (meetings, caterings, speech,..) while maintaining pace with native speakers and ensuring real-time comprehension
# Interprete conversations simultaneously to help both parties manage concerns, communicate.
# Successfully worked in a fast-paced environment.
# Maintain great work ethic
Education
Bachelor's degree in Criminal Justice
San Jose State University - San Jose, CA
July 2023 to Present
English
American Institute
2012 to 2015
Ecole de Droit et Des Sciences Economiques des Gonaives Skills
• # Fluent English
# Native French and Haitian Creole
# Leadership and Team building
# Great Interpersonal Skills
# Dependable
# Patient and empathetic
# Able to multi-task in fast-paced environments
# Self-Motivated and Enthusiastic
# Detail oriented and Efficient
# Highly organized and strong analytical abilities
# Customer Service Expertise
# Training High-Volume Call Center
# Familiar with systems such as Avaya, VMWare, Cisco, Mitel, LeadMarketer, Five9, Salesforce, Citrix, Helpdesk, Vonigo, Ringcentral, Miscrosoft Teams, Google Workspace, Google Sheet, Zoom, Excel, Word etc…
• Live chat
• Technical support
• Cold calling
• Customer service
• Help desk
• Medical terminology
• Sales
• Salesforce
• Citrix
• Research
• VMWare
• Customer relationship management
• Communication skills
• Computer skills
• Phone etiquette
• Customer support
• Bilingual
• English
• Telemarketing
• Direct sales
• Data entry
• Organizational skills
Contact this candidate