Shelia Shields

Administrative Assistant

Cincinnati, OH 45214

ad4rfm@r.postjobfree.com

+1-513-***-****

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Admissions Coordinator, Administrative Assistant, Receptionist, Marketing Associate, Customer Service Representative, Medical Receptionist and Office Manager. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. The ability to multi-task, while managing administrative support.

Offer advanced computer skills in MS Office Suite, Accounting, PowerPoint, Excel, Peachtree and other applications/systems.

Authorized to work in the US for any employer

Work Experience

Collector/ Central Service Technicians

Ethos Laboratories - Newport, KY

June 2023 to Present

Collect urine and oral samples, send samples off to the lab to be screened. Do daily paperwork. Communicate with staff and maintain a good relationship with patients Central Service Technician

Run the Grenova, which washes and sterilizing plastic tops used in testing urine, blood or oral fluids. Record times of sterilization and mixtures.

Administrative Assistant

Robert Half/ UC Foundation/Habegger Heating and Cooling Corporation - Cincinnati, OH May 2023 to Present

Assist administers with various duties. Copy, scanning, filing, sorting, shredding documents, answering emails, scheduling, setting up calendar for upcoming meetings and events. Helping with extensive reports, arranging meetings with sponsors and clients Medical Screener

CSL Plasma - Cincinnati, OH

July 2022 to October 2022

Front desk customer service. Answer phones look up customers information, help out with issuing out bonuses to customers for loyalty. Medically screen donors for donation of plasma. Set up stations do calibrations on instruments to use for donors. Take BP, temp, weight and height and blood sample to separate the plasma from the blood

Accessor

Gravity Diagnostics/ Beacon staffing - Cincinnati, OH November 2021 to February 2022

Put in data from lab specimens, labeling. Trained in handling hazardous materials. Data entry and filling. Home Health Care Aide

Guardian angels - Cincinnati, OH

February 2019 to October 2021

Care for clients on a daily basis prepare meals, wash clothing, do daily chores, including dishes, bathroom, bedroom cleaning. Assist with baths and showers and personal hygiene when needed. Take BP, temp and finger stick for diabetes if needed by client

Admissions coordinator

Mountain crest Nursing Home - Cincinnati, OH

April 2018 to February 2019

• Worked hand in hand with insurance companies to verify Eligibility

• Bring residence into the facility

• Report to d o n and rest of the staff about number of residence and residence that will be coming to facility

• Work was residence family members and caregivers

• Daily paperwork

• Over 2 years in Insurance verification

• Knowledgment of medical terminology insurance, vocabulary insurance vocabulary and processes. My Responsibilities in this position was to verify that patience insurances were accurate, also to confirm benefit eligibility third party coverage provitos. To make sure that patients insurance information is accurate and up to date for procedures such as diagnostic prior treatments, signs and symptoms, medications and other medical information that needed. To be submitted. Dedication to treat Both internal and external constituents as the client and customer Background in manage care or patient billing.

Administrative Assistant

Hamilton County Justice Center - Cincinnati, OH

2017 to 2019

Performed duties for Administrator and other managers for the facility. Duties:

• Do weekly reports of inmate meals and present the totals to client and Administrator

• Manage workflow by assigning tasks to other employees daily, ensuring that deadlines are met, and work is completed correctly

• Respond to questions and requests for information. Check and perform inventory on a weekly basis and order what's needed

Collections Manager

Ohio Auto Loan Services - Cincinnati, OH

2015 to 2017

Performed financial assessments and determined eligibility for title loans. Duties:

• In-depth knowledge of different collection methods and severance processes. Utilized methods during collection process.

• Highly skilled in collection on past due customer accounts, including resolution of discrepancies.

• Approved loans with specified time limits and referred loan applications outside those limits to management for approval.

• Dedicated and meticulous. Able to exceed both external and internal customer service.

• Knowledge of Fair Debt Collection Laws

PLS Financial, Cincinnati, OH

Assistant Manager

Repeatedly promoted for first year tenure with PLS Financial, culminating in current responsibility for coordinating all office functions and supervising a team of several administrative professionals. Duties:

• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

• Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.

• Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house, also collection on bad checks. 2013 to 2015

Marketing Associate

Teleworks - Cincinnati, OH

2000 to 2009

Served as an assistant to the marketing team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Duties:

• Developed pricing strategies, balancing firm objectives and customer satisfaction.

• Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.

• Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

• Advised business and other groups on local, national, and international factors affecting the buying and selling of products and services.

Education

Diploma in Medical Office Specialist

National College - Cincinnati, OH

2010

Associate's in Business Administration Management

National College - Cincinnati, OH

2006 to 2009

Associate's in Computer Applications Technology

National College - Cincinnati, OH

2008

Drafting and Design

ITT Tech - Cincinnati, OH

2005

High school diploma or GED

Skills

• Excel

• Administrative Support

• Data Entry

• Executive Administrative

• Administrative Assistant

• Payroll

• Marketing

• Outlook

• MS Office

• Word

• Receptionist

• Microsoft Office

• Sales

• Filing

• Microsoft Excel

• Office Experience

• Home Care

• Documentation review

• Front desk

• Microsoft Access

• Office manager experience

• Windows

• Communication skills

• Customer service

• Computer skills

• Management

• Microsoft Powerpoint

• Microsoft Word

• Social media management

Certifications and Licenses

Driver's license

Drivers License

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