Laura

Landeros

Profile

Enthusiastic, ambitious customer service representative with 10 plus years of experience customer service and sales. Experience in, tech support, customer care, problem solving, handling daily high incoming call volume, multi- tasking and maintain a positive and friendly disposition when handling customer inquiries, complaints. Fulfill commitments made to customers/clients within expected time frames. Effectively use resources and tools available in every possible way to solve a problem or handle a task efficiently. New graduate from the OGLE Skin Hair Nails Esthetician Program, where learned how to utilize new marketing and customer service techniques to fulfill my passion within any industry. I am hoping to utilize my skills and wealth of experience to obtain a passionate career. Experience

GH Claims Examiner, Providence Administrative Services,San Antonio,TX– 2014-Present Display verbal and written skills required when assisting clients, members and providers with any inquiries/questions regarding policy details/guidelines for medical, dental and vision services, refunds, claim status, medical necessity review status, per-cert/authorization status. Answer and direct 50+ calls daily, E-File all incoming documents according.Maintain direct communication with clients regarding any inquiries. Able to research and manage highly complicated accounts to provide comprehensive service to members/clients and assist upper management. Assist members and providers with tech support. Process medical, dental, vision claims to determine eligibility within a productive timeframe. Maintained a 99% average in payment, financial, statistical accuracy. CSR Back up trainer, trained new CSR’s upon hire on company guidelines and regulations, basic duties, company software and how to conduct call. Sales Associate,Victoria Secret, San Antonio,TX-2020-2021 Maintained a friendly and positive attitude at all times. Memorized store organization system as well as special product and daily discount promotions. Directed customers to desired products. Replenish assigned area as needed and before end of shift. FMLA Coordinator/Medical Records Clerk/,Arthritis Associates, San Antonio 2011-2014 Review and complete patient FMLA and short term disability request/forms based on each patient’s diagnosis status in a timely manner.Transferred paper records to E-Files upon completion. Managed and organized healthcare records for daily appointments. Validate and authorize the release of medical records according to HIPPA guidelines Biomedical Tech, BioTest Pharmaceuticals,San Antonio, TX– 2009-2011 Perform donor suitability screening and phlebotomy for the collection and storage of blood plasma using automated plasmapheresis. Verified each donor to plasma donation chart before each donation, monitored up to six donors vitals during each plasmapheresis process. Properly discharged donors after donation is complete, collected and submitted plasma for proper storage. Replenish and log supplies before end of each shift Ogle School for Skin Hair & Nails, 742 NW Loop 410 Suite 226, San Antonio, TX 78216

-Estheticians Program

Kaplan University, San Antonio,TX– Medical Billing and Coding certified 2009 7342 Ray Bon Dr.

San Antonio,TX 78218

832-***-**** Cell

ad4rba@r.postjobfree.com