DUSTIN DERRICK DOUGHERTY

Riverview, FL C: 804-***-**** ad4rak@r.postjobfree.com

Stocking shelves Customer service Client billing Clients Sales

Safety awareness Equipment installation Mechanical expertise

SKILLS

Hand and power tools Problem solving ability

Preventive and Reparative Maintenance Organized nature

Service-oriented mindset

Forklift Driver

Warehouse production work

WORK HISTORY

Small Engine Specialist, 01/2023 to 08/2023

Drive to pick up and deliver engine parts

George’s Chicken Factory, 09/2022 to 12/2022

Factory Line worker ; cut chicken, hang wings, package chicken parts

Express Employment Professionals, 06/2021 to 10/2021

Warehouse worker

Forklift driver

Gabe’s Retail Associate, 10/2020 to 06/2021

Floor associate, stock shelves, unload trucks, cashier, door greeter

Personal Care Associate, 06/2011 to Current

Angela Aylward – Jacksonville and S Chesterfield, FL and VA

Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.

Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.

Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Planned activities to encourage movement, stretching and strength building.

Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.

Kept patients mentally alert by entertaining, conversing and reading aloud to patients. Remained alert to problems or health issues of clients and competently responded.

Provided compassionate and patient-focused care to cultivate well-being.

Recognized and reported abnormalities and/or changes in patients' health status to case manager. Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Shopped for groceries regularly in order to keep house stocked with necessities. Ran errands for customers, including shopping, and picking up other necessities.

Owner/President, 01/2012 to 04/2016

Big D's Secondhand Furniture & More – Jacksonville, FL Place ads on Craigslist and EBay for items to be sold.

Clean and repair furniture. Deliver if needed.

Manage Websites with new items and delete any sold items.

Collect and search for new items Sunday through Thursday. Go to other used Furniture stores to build a wide customer base.

Grill Cook/Maintenance/ Maintenance Technician, 07/2010 to 06/2011

Kuthan Enterprises - McDonald’s – Jacksonville, FL

Go around to all eight locations and service shake and frappe machines. Calibrate the machines as well as cleaning them.

Calibrate grills.

Service air conditions and clean coils as well as change filters.

Promotions: Went from grill cook to Maintenance personnel with first three months and 4 months later went to the Maintenance Tech position.

Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors. Reviewed technical documentation to complete equipment maintenance and repair.

Inspected and tested machinery and equipment to diagnose malfunctions.

Managed available parts, tools and materials inventory to maintain prompt response capability. Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Collections Manager/Director of Operations, 04/2003 to 12/2006

Southern Telcom Network – Mountain Home, AR Collect on past due accounts.

Turn on and off past due and paid telephone services. Fill out Weekly collection reports.

Customer service.

Oversee Billing, Collections, Sales and customer service departments. Make work schedules for 11 employees.

Promotions: Started out as a collector.

Three months later I took the Collections Manager spot and 6 months after that I was made Director of Operations.

Went to two schools paid for by the company for collections and customer service training.

Set up and updated customer accounts and CRM with interactions, payments and personal information.

Generated and mailed updated statements monthly and processed demand letters. Accessed credit records to evaluate customer credit histories.

Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Contacted clients with past-due payments and actively monitored all payments due from clients.

Reviewed, researched and corrected discrepancies and customer concerns.

Sales Rep. Collector, Collections Manager, Maintenance Manager and Park Manager, 05/1999 to 10/2002

Wilderness Point Resort – Mountain Home, Arkansas

As collector and Collections Manager I collected on past due accounts and processed uncollected accounts through small claims court for garnishments and judgments.

As Maintenance Manage I worked on maintaining the park, cut trees, plumbing, burning leaves, making sure trash cans were emptied and litter on the park was picked up.

Maintained a crew of three to four individuals at a time.

As park Manager I over saw a group of 20 to 25 employees at a time and made sure everything was addressed and maintained.

My main purpose was to be out there with the members and promote good customer service relations. Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.

Devised and implemented product strategies for filling market gaps and driving consistent sales. Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Supervised daily operations, including employee performance, preventive maintenance and safety.

Set up and updated customer accounts and CRM with interactions, payments and personal information. Researched accounts and completed due diligence to resolve collection problems.

Misc Part Time Job’s, 01/1999 to 01/2006

UPS, Baxter County Bulletin Newspaper, Publix, and Walmart Super Center – Jacksonville and Mountain Home, FL and AR

Stocked shelves Customer Service Delivery drivers

EDUCATION

GED - Mt Home, AR

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