PROFESSIONAL EXPERIENCE

Order Processor **/**** to Date

Supermart Express Services Limited, Onika, Lagos State Tasks/Achievements

Managing customer orders, process orders timely, supervise delivery and ensure goods purchased are delivered in good condition.

Update stock and inventory of products.

Responding to customer enquiries and queries via chat and email, manage resolution processes, recognize and escalate recurring problems, provide solutions and quality customer support.

Provided manager with necessary office and account administration services to support their duties.

Communicated with customers during service interruptions and makes rebates available if applicable.

Successfully met order and customer service target Monthly.

Improved customer services and support which lead to old customers returning and an overall customer retention and loyalty.

Trained and supervised new employees in order processing management.

Repeatedly recognized for top performance, and selected for high-priority initiatives.

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Economics and Business Studies Teacher 12/20219 to 11/2020 Babcock University High School, Ogun State (NYSC PPA) Tasks/Achievements

Coordinated and directed all classroom academic activities, taught students Economics and Business Studies, collated results and supervised students.

Developed lessons plans responsive to students’ needs and in line with government approved curriculum.

Accessed and influenced children’s progress as well as provided feedback to management on their social and mental development.

Facilitated healthy living classes, first aid management trainings and directed administration of first aid to students and teachers.

Helped to increase academic performance of the students in the senior classes by 50% after the first term.

ad4r9x@r.postjobfree.com

+234 902-***-****

Amusu Street, Ijora, Badia, Lagos

State

AWOYALE, YETUNDE AJIBIKE

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PROFESSIONAL SUMMARY

Versatile and Result-driven professional

with high analytical, problem solving

and communication capabilities. I

possess strong interpersonal capabilities

with excellent listening skills and

proven ability to manage customer

services, develop and supervise cross

functional teams in a wide range of

work environment.

I am adept in managing business

relationship, teaching, training and

development and in providing efficient

administrative and business support to

management and staff. I am reliable,

dependable and motivated with a drive

for excellence.

AREAS OF EXPERTISE

- Directing administration, supervising,

planning and managing special projects

- Office and Administrative Support

- Excellent Sales and Customer Service

Management Strategies

- Proficient in Zendesk for CRM

- Knowledge in balancing accounts

statements and ledgers

- Order Management

- Teaching, Training and Development

- Skilled in managing cash transactions

and proper cash handling procedures

- Stock and Inventory Management

- Talented in multi-tasking and an

ability to meet deadlines

- Proficient in Microsoft Word, Excel

and PowerPoint

Sales Promoter 09/2019 to 12/2019

A.Odewole & Sons Textile Dealer, Balogun, Lagos State Tasks/Achievements

Acted as field liaison between the company, wholesalers and retailers, promotion teams and marketing department.

Educating clients and prospective customers on the benefits and quality of company’s products.

Managing sales activities; managing sales orders, payment and keeping sales records.

Lead team members and ensured jobs were executed according to sales goals and objectives.

Successfully convinced customers to purchase products.

Responded promptly to customer inquiries and efficiently resolved complaints.

Increased and maintained sales by over 50% thereby furthering brand loyalty with customers.

Provided superb customer services, reduced turnaround time and ensured faster business transactions.

EDUCATION

Bachelor of Science (B.Sc. Hons.) : Economics (2019)

University of Ilorin, Kwara State

- Completed Compulsory National Service (NYSC) in 20 Senior Secondary School Certificate (2014)

New Era Girls Secondary School, Location

Assisted the head teacher and senior teachers in administrative and other official school functions assigned from time to time. PERSONAL INFORMATION

Sex: Female

Languages: English, Yoruba

D.O.B: 26 / 06/ 1997

REFERENCE

Available on Request

Active Listener

Effective Communication Skills

Resourceful

Attention to Details

Problem Solving Multitasking

Organizational Skills

Independent and Team Work

SKILLS/COMPETENCIES

TRAININGS ATTENDED

Human Capital Development in Africa (2017)

Good Governance and Youth Empowerment in Nigeria (2016) HOBBIES/INTERESTS

Sports

Attending Seminars, Lectures

and Conferences

Reading

Volunteering

Contact this candidate