Catherine L. Coughlin

ad4r9e@r.postjobfree.com 757-***-**** Virginia Beach, VA 23454

Hard worker with positive attitude and committed to excellence.

Summary

Committed professional with a history of meeting company needs through consistent and organized best-practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Areas of Excellence

Professional Experience

Music and Arts Virginia Beach, VA 2022-Present

Senior Sales Associate

-Responsible for retail operations throughout normal working hours; trusted with opening and closing the facility, ensuring physical security and merchandise protection.

-Regularly met or exceeded established sales goals by implementing strategic closing techniques.

-Met or exceeded all goals and Key Performance Indicators (KPIs).

-Operated Point-of-Sale equipment and returned cash, change, payment cards and receipts to clients.

-Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.

-Mentored new sales team members on company standards, customer service techniques and effective sales strategies.

SPCA Clinic Virginia Beach, VA 2021-2022

Front Desk Administrator

-Greeted customers warmly and tended to their immediate needs.

-Maintained an organized reception area and ensured that all guests were attended to promptly.

-Provided administrative support such as filing, photocopying, and scanning materials.

-Assisted Management Staff with preparing reports, presentations, and other medical documents.

Beach Movie Bistro Virginia Beach, VA 2019-2022

Entertainment Service Associate

-Checked tickets at entrance to verify accuracy of admission numbers.

-Assisted in training new employees on proper procedures for ticketing and concessions sales.

-Resolved customer complaints in a professional manner while maintaining company standards of quality service.

-Maintained cleanliness at concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.

-Answered customer questions and concerns regarding tickets, pricing, and promotions.

-Distributed refunds, promoted theater merchandise, and issued gift cards.

-Patrolled hallways and movie rooms during show times and performed security procedures.

-Organized lines, lobbies, and promotional material for major movie releases.

QED Systems, Inc. Virginia Beach, VA 2020-2021

Human Resources Assistant

-Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.

-Prepared job postings for open positions on the company website and other job boards.

-Responded to inquiries from current or prospective employees regarding human resources policies or procedures.

-Updated employee database with changes in job title, salary information or contact details.

-Reviewed resumes submitted by applicants for open positions.

-Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

-Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

-Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

-Scheduled appointments, meetings, and conferences with

-Resolved customer complaints in a professional manner.

-Fostered great experience by engaging with guests, utilizing acquired skills and training.

-Provided administrative support such as filing documents, photocopying and scanning materials.

-Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

-Responded to inquiries and room requests made online, by phone and via email.

-Explained policies and procedures to visitors.

Inlet Fitness Virginia Beach, VA 2018-2020

Front Desk Administrator

Education and Training

Old Dominion University Norfolk, VA 2020

Bachelor of Arts (BA)

Communications with Minor in Media Studies

Tidewater Community College Virginia Beach, VA 2018

Associate of Arts (AA)

General Studies

Accomplishments

Girl Scout Silver Award

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