Sakshi Verma

E-mail: ad4r7m@r.postjobfree.com

Mobile: +91-990*******

Experience Summary:

•Resolve abends that occur in the Production region.

•Implementing code changes for break-fixes and user requirements, followed by unit testing.

•Do CQs as part of enhancement of the SYSTEM.

•Ensure System availability after the successful completion of Batch for online users, adhering to the predefined System Level Agreement (SLA)

•Monitoring batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to clients and to provide.

•Schedule, restart, demand, purge, cancel, run, hold and release the jobs from Scheduling tools.

Software skill set

•Operating System: z/OS

•Tools / Software: Control-M, AJS, TSO/SDSF, Changeman,Endevor, File Manager, Sysview, SSM, MAINVIEW, Fault Analyzer, Abend-Aid,Xpeditor,IOF, SAR, Moogsoft, Remedy, Service Now. Microsoft Outlook

•Language: COBOL,JCL

•Database: DB2,Basic of IMS-DB,SQL

Professional experience

BNY Mellon Technology, Pune Nov 2020 – till now.

Team: Banking Control System (BCS)

BCS is a maintenance and enhancement of the banking activities such as Account Opening and Closing, Loan Approval/ Rejection process that are taking place in the banks six locations. It includes a monitoring system which will do periodic processing of all the transactions occurring in all accounts, deposits, savings and loans.Most of the work involved was application support and maintenance.

Responsibilities:

•Work on Break-Fixes for frequently occurring Incidents.

•Promote the code to higher environments after testing the code developed for break-fix.

•Work on Incidents and Requests related to Confidential Application on a daily basis.

•Participate in Daily Production Support Call to discuss status of Incidents and Requests on Daily Basis.

•Actively involved in monitoring the Monthly Jobs and providing the status updates to the Management.

•Creating RCA documents and permanent fixes for frequently occurring incidents and problem tickets.

•Creating packages for code fixes and implementing them once all the approvals are received through the Change Management tool.

•Involved in preparing Design Documents, Coding and Unit Testing of Code Changes.

•Documenting the frequently occurring Incidents for future use.

IBM India Pvt. Ltd., Pune Nov 2016 – Nov 2020

Team : LCIS

Client name: ONCOR

Oncor is a regulated electric distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers.

Legacy Customer Information System (LCIS) is the heart and the most critical backend application for Oncor business. It handles business functions that primarily deal with Service orders, Meter reading, Billing, Cash, Collections, Revenue and Analysis Master.

Responsibilities:

●Worked in LCIS team from offshore as a team member.

●In LCIS I have done 24*7 support of the application batch activities, assign the tickets during support and resolve them asap within the SLA.

●Along with the support I have addressed issues reported by users, which involved analyzing defects, making code modifications, and conducting unit testing.

●Support the testing team during the integration testing.

Team: Mainframe Batch Support Client : Broadridge Financial Services

Broadridge Financial Solutions, Inc. is a US servicing company for the financial industry founded in 2007 as a spin-off from Automatic Data Processing (ADP). The main fields of work are in securities processing, clearing and investor communication. The core business of Broadridge is electronic proxy voting

It is a US based service provider mainly in the financial domain.

Responsibilities:

•Handling 21 Streams of Batch running and out of 21 three streams are test streams rest others are production streams.

•Making sure the batch and critical jobs get completed within SLA time.

•Handling Heavy Month end processing, Monitoring Contentions, Performing Checklist every.

•Handling daily turnover calls and SWAT 1 calls, Preparing RCA.

Capgemini India Pvt Ltd Bangalore Jun 2016 – Nov 2016

Team: Software configuration management

Client: ANZ

The scope of the project includes providing an environment to the development and testing team to move their components in uncontrolled stage. It includes mainline movement, release process (parallel release and merge), environment testing.

Responsibilities:

•Setup, implement and maintain the SCM processes and plan.

•Active involvement in the project management in terms of planning the parallel

•releases and merge.

•Code Merge and Merge Builds between parallel releases.

•Releasing the code as per the schedule of parallel releases and normal releases as well.

•Preparing the SCM plan and Build Plan periodically.

•Check the logs daily for issues tracking.

•Resolving the build issues.

•Escalates the issues for improving the SCM process.

UST-Global Pvt. Ltd Trivandrum Oct 2013 – May 2016

Team: ISG Lights-on - Managed Services Project

Client: Anthem

The scope of the project includes enrollment of all members to the system, issuing ID-cards, Billing the members, reconciliation of the payment and refund process. It involves analysis, coding and unit testing.

Responsibilities:

•Resolve abends that occur in the Production region.

•Batch Monitoring proactively 24*7.

•Responsible for supporting ISG billing application defects and enhancement requests by Business.

•Using Changeman for creating, updating packages containing modules.

•Responsible for coordinating the team and delivering timely solutions which are business critical.

•Ensure System availability after the successful completion of Batch for online users, adhering to the predefined System Level Agreement (SLA)

•Analyzing issues in limited time to make sure of smooth processing of the batch.

•Contacting other related teams like DB2, IMS teams, development teams and onsite time to get issues resolved in time if needed.

•Conducting post implementation reviews and support during implementations.

•Perform lead activities and schedule the tasks.

Education:

•BE, Electronics & communications, 2013 from SIRT COLLEGE, Bhopal.

Achievements

•Received RnR “Execution Mindset” Award in Q3 2014 and in Q1 2015 in UST global Pvt. Ltd.

•Received numerous accolades from Clients and Onsite Team members.

•Received STAR performer Award for Q3 2017 and Q2 2020 in IBM India Pvt. Limited.

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