Customer Service Material Handler
Resume:
Guy Statom Jr.*** Kings Point Drive E
Addison,IL 60101
ad4r3u@r.postjobfree.com
EXPERIENCE
Frito Lay,Northbrook,IL—Warehouse/Material Handler
(Interim Supervisor)
February 2021-Present
● Load and unload pallets or individual cases of product from the trailer.
● Responsible for managing large amounts of data and inputting information accurately into the system to ensure client satisfaction.
● Monitor inventory levels to ensure product was readily available for fulfillment.
● Escalate supply shortages for immediate remedy.
● Use the current inventory to fulfill orders.
● Placed orders for warehouse supplies.
● Ensure orders are packed correctly.
● Maintain quality service by following organization and safety standards.
● In charge of the quality control of goods and deliverables in the warehouse and ensuring that only undamaged goods are sent out. Marriott,Chicago,IL —Guest Service Representative
April 2018 -June 2021
● Confirm and process guest check-ins and outs.
● Build rapport with guests to increase retention and sales opportunities.
● Volunteered to cross-train with other departments to learn all aspects of the business.Trained on At your Service and Runner positions.
● Maximized the customer experience while fielding over 100 inbound call requests from guests to the proper department for resolution.
● Receive payment from guests and review and make any adjustments to billing.
● Make local recommendations and solve any guest concerns. Comcast,Sterling Heights,MI — Communications Technician III
March 2014 -April 2018
● Serviced residential and mid to large-size businesses cable, internet,and telephone.
● Completed initial setup and testing of all network equipment, including modems,switches,routers,and servers for commercial customers.
● Check amplifiers,coax cable,and electric poles for service interruption causes.
● Troubleshoot cable boxes,modems,and customer’s equipment SKILLS
Leadership
Customer Service
Analytical Thinking
Strong Work Ethic
Creativity
Voice Over IP
Computer Networking and
Security
Network Maintenance
CISCO Router Management
AWARDS
100%score from “Voice Of
The Customer” feedback
survey for customer service
provided.
Safety Award
Tech Of The Month
Leadership Award
● Install new service lines from electric poles to customers' homes.
● Perform all diagnostic checks and proactively replace any old fixtures as preventative maintenance.
● Provide exceptional customer service to customers.
● Train and mentor new techs and demonstrate the various functions they’ve learned in-classroom training.
● Provided desktop support to users of various operating systems, established email addresses and configured both static and dynamic IP addresses.
Randstad Staffing (Akzo Nobel),Troy,MI — Warehouse Associate
August 2013 -February 2014
● Inspected products for damage.
● Prepared products for shipping including padding and securing in boxes.
● Unloaded incoming shipment and added to inventory.
● Verified correct inventory of items to be shipped. Midfield Concessions Enterprises,Romulus,MI — Short Order Cook
Oct 2012 -May 2013
● Operated a variety of appliances and tools in a safe manner.
● Ensured kitchen and all utensils were sanitized to state regulations and health codes.
● Stored and took inventory of all food materials and kitchen supplies.
● Arranged and cooked visually appealing and tasty foods for consumption.
Hospitality Management Services,Romulus,MI — Crew
Leader
Dec 2006 -May 2012
● Responsible for receiving and stocking shipments.
● Cleaned,organized,and set up new and remodeled locations.
● Trained new employees on job responsibilities.
● Delegated daily work to crew members.
● Ensured compliance with safety rules and regulations. EDUCATION
ITT Technical Institute,Dearborn,MI -C.E.E.T Program June 2013 -Aug 2013
Miles College,Fairfield,AL -Business Administration Aug 2003 -July 2004
Northwestern High School,Detroit,MI -Diploma
August 1998 -June 2002
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