Norman Tyler Stapleton Jr.

**** ******* ** *** *, Dubuque, IA 52001. 469-***-****. ad4r0v@r.postjobfree.com Seeking a dynamic leadership career with an exceptional blend of marketing, Healthcare, and communications expertise with high-growth companies.

EDUCATION

University of Dubuque - Masters in management: Communication Management Oct 2022

University of Dubuque - Bachelors of arts in Communication and minor in English May 2020

Professional experience

Kendall Hunt Publishing - Inside sales Representative Nov 2022- Current Dubuque, IA

● Focus to find, close, and support adoptions of Paradigm's course solutions in post-secondary, adult education, CTE, workforce and corrections.

● Primarily target "front-line" customers, adopting materials for direct use with their learners.

● Utilize CRM to manage all leads, opportunities, and products

● Develop a strategic territory plan focused on retaining existing business and taken competitive business to achieve revenue targets as assigned

Vertical Jump - General manager

Aug 2022 - Oct 2022 Dubuque, IA

● Oversees day to day business flow with focus on sales, staffing, inventory management and guest experience

● Develop and maintain relationships with key influencers( schools, churches, not-profits, community groups, etc)

Dubuque Bank and Trust - Universal Banker

May 2022 - Aug 2022 Dubuque, IA

● Works collaboratively with the banking team to achieve customer service and sales objectives.

● Actively monitor the status of key customer relationships to promote business growth and service quality, Increase the number of services used per customer to increase both profits and customer retention.

Area Residential Care - Day-habilitation Supervisor Aug 2021 - Jan 2022 Dubuque,IA

● Managed program operations and provided strategic leadership for workers.

● Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

● Provided continuous evaluation of program operations as compared with established mission and set parameters.

Area Residential Care - Weekend Specialist

Jun 2018 - Jul 2021 Dubuque,IA

● Worked directly with clientental to help progress their everyday living goals in a home and social setting.

Certification

● Nonviolent Crisis Prevention & Intervention Training (CPI)

● CPR Certification

● Medication Manager Certification

● Emotional intelligence training

● Certified nursing assistant

Projects

Freelance Marketing - Dubuque, IA

● Made marketing and strategic plans for overall growth of the business

● Created promotional plans to increase sales

● Updated and scheduled events on social media and advertisements through B2B networks

Local contracts - 1st & main and Lets go viral

August 2021- current

SKILLS

● Program leadership

● Conflict resolution

● Human resources

understanding

● Team/ relationship

building

● Personal banking/

accounting

● Employee retention

strategies/ Schedule

management

● Certified nursing

assistant- completion

10/2023

AWARDS

Dean's List - 2016

Dean’s Merit Scholarship - 2016-2020

Wendt Character Student Award - 2018

National Mississippi All Conference Champion-2017-2018 and 2018-2019

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