Customer Service Professional
Resume:
M
Jeanne
McAlpine
Berger
ad4qwr@r.postjobfree.com
Sequim, WA 98382
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Retail Sales
Outgoing Personality
Persuasive Communication
Merchandise Sales
Client Prospecting
Customer Service
Marketing Strategies
Customer Engagement
Flexible Schedule
Sales and Marketing
Attention to Detail
Relationship Building
Decision-Making
Employee Development
Quality Assessment
Creative Thinking
Critical Thinking
Work Planning and Prioritization
Problem-Solving
Rapport Building
Scheduling
Sales Documentation
Customer Relations
Relationship Management
Teamwork and Collaboration
Influential and Persuasive
Communication Skills
Team Player
Time Management
EXPERIENCE
Product Demonstrator
Sequim, WA
CDS/ Jun 2022 to Current
Made sure all demonstration equipment was functioning properly before each event or presentation began.
Answered questions and helped customers find items while offering samples. Demonstrated product features and benefits to customers, answering questions and providing technical support.
Educated customers about proper use of the products by demonstrating its functions during presentations.
Reviewed product displays before and after demonstrations to check for proper product arrangement.
Produced $[Amount] in sales within [Timeframe] by [Action]. Resolved any issues or problems encountered during demonstrations in a timely manner.
Cleaned and organized spaces to maintain neat promotional spaces. Maintained professionality and efficiency while working closely with leadership. Worked with employers to identify and stock optimum products. Increased sales by encouraging customers to purchase additional products and services.
Taught customers how to personalize experiences with products and obtain maximum benefit.
Engaged customers warmly and encouraged each to try products, boosting sales of
[Type] items.
Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
Developed and optimized demonstrations to best connect with prospects and encourage sales.
Watched crowd to identify prospects, capture interest and maximize sales opportunities.
Provided feedback on customer preferences to management team to help improve the product.
Gathered feedback from customers regarding their experience with the product being demonstrated for future improvement purposes.
Collected contact information from interested customers to follow up with additional sales and product information.
Ensured customer satisfaction by providing them with a pleasant experience while using the products being demonstrated.
Promoted products through effective sales techniques, resulting in increased sales figures.
Gave out product samples, coupons and pamphlets to encourage sales. Put together eye-catching displays to attract potential customers and encourage questions.
Assisted other demonstrators when needed with setting up displays or preparing promotional materials.
Managed and successfully controlled in-store sampling of [Product or Service] by preparing samples and interacting with customers.
Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
Created an attractive display area at events to attract more customers towards the products being demonstrated.
Conducted product demonstrations to explain details, highlight features and show use. Explained product specifications in detail to potential buyers, addressing their concerns and queries.
Organized product demonstrations for prospective clients, highlighting key features of the product.
Recognized by management for providing exceptional customer service. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Prioritized and organized tasks to efficiently accomplish service goals. Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Understood and followed oral and written directions. Displayed strong telephone etiquette, effectively handling difficult calls. Completed day-to-day duties accurately and efficiently. Exceeded customer satisfaction by finding creative solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Planned and completed group projects, working smoothly with others. EDUCATION AND TRAINING
High School Diploma
Amos Alonzo Stagg High School Jun 1964
Stockton, CA
ACTIVITIES AND HONORS
I thoroughly enjoy my life and enjoy being with people, that said, I volunteer my time at least twice a month in a local thrift shop that benefits medical/fire department needs in our community.
I am also an avid animal lover and do my best to help homeless animals in our town as well.
I have been blessed in the last 18 years to have a horse and riding and taking care of her has been the highlight of my time here in Sequim.
REFERENCES
References available upon request.
Contact this candidate