Andre E. Bell

SUMMARY

Veteran / IT Professional with over 12 years of experience working in large global Data Centers, Enterprise Infrastructure environment. Proven ability to anticipate and plan for organizational flux with strong commitment to be proactive in Security Operations. Excellent team collaboration skills; demonstrating professional documentation of technical applications.

CCNA Certified with strong background in Virtual Operation Center ( NOC), VM Ware, PKI authenticate, Window Server, IP Networking Devices, and Storage Servers

System Administrator, Lead Network Security Management, IT lead and NOC Engineer. Excellent troubleshooting skills, consistently solving problems averaging over 80% first call resolution.

Proficient with LAN/ WAN and CISCO environment

MCP/ CCNA / MCSE (2000-2003) Certified

PROFESSIONAL EXPERIENCE

Team Lead Network Security Management / Sr. System Administrator

Nike, Beaverton May 2018 – Present

As a Team Lead of Network Security Management within Technology Operations (TECHOPS), I lead the Security Engineers that enable NSM to bring its products and applications to overlap a level of Security within the network infrastructure.

Working across experience teams to mitigate major vulnerabilities while enabling the delivery of successful releases for Cisco IOS and Aruba technologies.

In conjunction with security enforcement’s, I am responsible for establishing and enforcing role, device base polices providing a secure network across Retail Stores, Infrastructure & Commerce.

Collaborate closely with engineering teams, development, production support, and technology teams across Nike to continually improve process & procedures, achieve redundancy readiness, to deliver quality authentication services throughout the Nike Global Network.

Environment: Cisco IOS, and Aruba, Switch and Router connectivity, infrastructure and Commerce, Nike Global Network,

Information Security Engineer/Nike, Beaverton Oregon Feb 2016 – May 2018

Global infrastructure planning and deployment of security technology Linux platforms, to operationalizing technologies and extending high availability capabilities.

Establishes networking environment deploying Linux system configuration; directing system installation; defining, documenting, and enforcing system security standards.

Champions business process improvement through Change Management of systems/applications development and implementations, including project governance & risk management assessment.

Hardening technology platforms by establishing and enforcing security policies; defining and aligning with best “Use case” practices.

Implemented Disaster Recovery Plan for business continuity.

Provided an outline template of steps taken to resume operations in the aftermath of a catastrophic natural disaster or national emergency.

Environment: Global Infrastructure, Linux System, Business Continuity, Disaster Recovery, Risk Management Assessment,

Lead NOC Engineer/- NIKE, Beaverton Oregon May 2015 – Feb 2016

Implemented approval process for L1 & L2 troubleshooting procedures and also workflow process for transitioning major incidents to L3.

Daily monitoring of Cisco & Juniper networking hardware. Provide troubleshooting techniques to resolve network interruptions, and performance degradation across the LAN/WAN.

Interacting with Local ISP for troubleshooting Primary & Secondary MPLS circuits, VPN secure tunnel and backup internet circuits.

Developing strategic Visual RF planning of campuses, retail building, floors, for deployment of Aruba Wireless Access Points

Environment: Visual RF planning, LAN/ WAN. Cisco, Juniper, VPN, MPLS circuits, ISP, Aruba Wireless, Access Point

Network Technical Advisor – Intel (thru Cinder Solutions)

Cinder Solutions, Hillsboro Oregon Aug 2012 – May 2015

Network technical advisor; implemented a production network design while maintaining Intel Corp’s Bluetooth wireless labs for expansion; improved network infrastructure and performance; integrated solution for failover redundancy.

Designed IP scheme & deployed VLANS - allowing the expansion of 3,000+ devices for future growth.

Standardized configurations for Extreme Networks’ switches & routers – i.e., 8810 Black Diamond & Summit X450 & 460 access switches.

Administer MS 2008-2012 servers within AD Domain hosting test bed controllers and managing NTFS file structure for client storage on Microsoft’s Hyper V platform.

Demonstrated ability to lead a 6-person team in a fast pace global production environment.

Network Operations / System Administrator

Con-Way Enterprise, Portland Oregon March 2008 – Aug2012

Daily monitoring of all Cisco networking hardware. Performed maintenance for network by troubleshooting and resolving network interruptions as well as slow and/or performance degradation across the LAN/WAN and voice.

Dispatched, configured, and installed Cisco hardware (I.E. Routers, switches, access points) for network upgrades and equipment failures. Provided IOS installs through Cisco Works.

Used monitoring tools, HP OpenView, for network availability and utilization to generate status/metrics report documentation used to improve performance and reduce expenses.

Maintained communication with clients and technical teams. Extensively utilized Remedy for tracking of records.

Implemented the change of frame relay to MPLS.

Assisted telecommunications officer with setup of desktop phones, patch panels and configuration of Avaya systems.

Internal External meetings with vendors for new innovative procedures and guidelines for up and coming IT projects.

Maintained day to day support communication with AT&T for WAN outages, through AT&T business direct.

Environment: LAN/ WAN, Cisco, Router, Switches, HP Open View, AT&T, MPLS, Cisco hardware, MPLS, IOS, Avaya

Technical Lead,

Affiliated Computer Services (ACS), Hillsboro Oregon April 2004 – Oct 2007

Provided first & second level technical support for global IT infrastructure supporting employees throughout the U.S. and overseas. Troubleshooting hardware, software and connectivity issues using voice, remote terminal services, and email for a mixed UNIX, Windows NT/2000/XP and mainframe environment.

Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to Help Desk staff.

Assist clients in determining problems and provide resolutions on technical and service problems within strict contractual time requirements.

Escalated issues as needed and maintained communication with client and technical teams. Extensively utilized Remedy to record and track issues.

Achieved a high level of productivity, handling over 350 calls per week, assisting the helpdesk staff with 40 to 50 inquires daily.

Independently designed new staffing schedule for Technical Advisors (4) to improve weekly coverage and reduce cost of overtime.

Managed Group Policy Objects within Active Directory for users and computers on Windows 2000/2003/UNIX and Citrix servers. Subject matter expert for all Blackberry models also administered BES Servers with 4.2 OS.

Windows 2000/2003/UNIX, Citrix, Blackberry, Windows NT/2000/XP, Voice, Active Directory, Group Policy,

IT lead and Supervisor for U.S. Army Jan 1990 – July 2003

Configured, upgraded, and maintained 100+ WN95/98/2000 operating systems to network successfully within peacetime training and wartime situations. All operating systems and applications were specifically designed for the U.S. Army Artillery units.

Worked with other engineers in configured, managed computer network services and other devices and equipment according to NERC standards and guidelines.

Participated in developed compliance processes structure that meet utility requirement and regulatory

Supervised all systems performance and spool utilization. Responded to system hardware/software error messages storage and hardware configuration problems.

Named Non-Commissioned Officer of the year for establishing best practices in networking support and trained technical staff.

Supervised, trained, and evaluated over 200 officers and enlisted members of the United States Army. Awarded 7 medals for technical expertise. (Three Army Commendation Medals and four Army Achievement Medals.)

Promoted to supervisor, assigned two 12 men teams, provided leadership, team and individual development.

Responsible for overall maintenance and upgrading of hardware/software for all military networking equipment valued over 1.8 million dollars.

Environment: 100+ WN95/98/2000, hardware/ software, NERC CIP, FISMA (Utility agencies and client PGE)

CERTIFICATIONS/ EDUCATION

MCP 2004

MCSE 2000 2004

MCSE 2003 2006

CCNA 2015

SAFe Certified Practitioner 2016

CAPM Ongoing

Network Administrator, Associates Degree, Chubb institute, Cherry Hill, NJ 12/2003

LJS Computer Learning Center, Tigard OR 03/2009

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