Customer Service Bakery Manager

CHRISTOPHER LAMOUNTAIN

* ******** ***, ***** *****, NY 12801 • Home: 518-***-**** • Cell: 518-***-**** • ad4qqf@r.postjobfree.com

Professional Summary

Outgoing, energetic Bakery Manager with over 15 years experience setting high standards of customer service and

product excellence with an expertise in grocery stores seeking a management position in a high-end bakery focused

on sustainable practices.

Skills

Customer-oriented ManagementMerchandising Recipe creation and conversionMotivated team player Employee trainingNatural leader Positive attitudeEmployee relations Loss minimizationSelf motivated Excellent customer service skillsCake decoratingTime managementHighly organized

Work History

Bakery Manager Vol.4, 03/2014 to CurrentPrice Chopper Supermarkets – Malta, NY

Served bakery customers daily with professional and effective customer service.Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.Packaged and labeled baked goods with accurate descriptions and ingredients.Carefully and attentively took customer orders by phone and in person.Set heat and humidity temperatures for proof box.Developed new products based on seasonal ingredients, holidays and dessert trends.Effectively prepped, stored, rotated and stocked product.Recruited, hired and trained a staff of efficient, hardworking associates.Opened and closed bakery.Safely operated all equipment within the bakery and bagel departments.Complied with all health and safety codes.Filled out inventory and production sheets and conducted monthly inventory aduits.Established and maintained positive vendor relationships.Replenished and rotated food items, following correct food cooling and storage procedures.Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.Established merchandising, sales and profit objectives.Conducted employee evaluations, assessing strengths and reassigning accordingly.Resolved customer concerns in a positive and constructive manner.Managed inventory, labor, expenses and other operational processes.

Bakery Manager Vol. 3, 08/2011 to 03/2014Price Chopper – Saratoga Springs, NY

Established merchandising, sales and profit objectives.Routinely cleaned and maintained kitchen equipment and oven.Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.Conducted employee evaluations, assessing strengths and reassigning accordingly.Managed inventory, labor, expenses and other operational processes.Resolved customer concerns in a positive and constructive mannerComplied with all health and safety codes.

Education

High School Diploma: 1987

Ausable Valley High School - Ausable Valley, NY

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