Latardra Walker Phlebotomist
Experience
Packing, Shipping, and Receiving Amazon
DEC '23 - PRESENT
Customer service Amazon, US
JAN '19 - MAR '23
Customer service ARISE, US
JAN '17 - DEC '18
Customer Service Kelly connect, US
JAN '16 - SEP '16
Education
EXPECTED GRADUATION APR '24
Phlebotomy Candidate
321-***-**** ad4qq4@r.postjobfree.com Palm Bay, FL 32907 Looking for a career in which I am able to grow utilizing my customer service skills, communicating, building great relationships and, being a great asset fulfilling all my responsibilities. Taking orders over the phone
Filling vitamins order
Stocking the shelves
Taking inventory
Mailing & shipping orders.
Received inbound calls, first point of contact
Order entry, refunds, answered questions pertaining to over charges and status of order Transferred calls to direct departments, notating accounts and following a metric system Verified shipping and billing information.
Answered incoming calls and resolved problems with knowledgeable and friendly service Asked probing questions to determine service needs and accurately input information into electronic systems Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Met or exceeded call speed, accuracy and quality benchmarks on consistent basis Ensured the member is comfortable with all the information I gave them before ending the call. Inbound calls, placed orders, issued credits and discounts on customer accounts Processed payments, issued refunds and, documented account files. Florida Heart Training Facility!, Vero beach, Fl
Melbourne High, Florida, US
JAN '01
High School Diploma in Patient Care
Skills
Infection Control Blood Collection Safety Protocols Order of Draw Needle Disposal Specimen Labeling
Certifications
Certified Phlebotomist