Regional Director of Operations

CHRISTI N. HALL

Palm Coast, FL Mobile: 317-***-**** ad4qpz@r.postjobfree.com LinkedIn

CAREER PROFILE: Dedicated, driven, and results and success-oriented Director with a track record of success in leading the creation and execution of strategies, driving significant improvements in processes and performance, and overseeing and directing key operations to achieve maximum success. Dedicated leader with a proven history of supervising, leading, and motivating high- performing teams that surpass all expectations. Achieve success by efficiently administering and allocating budgets and resources, charting the creation and preparation of financial reports and documents, and conducting extensive research and analysis into different areas to generate key insights. Organized and a keen eye for detail, with demonstrated ability to prioritize and manage multiple projects and programs simultaneously. Thrive in fast-paced, collaborative, and diverse environments. SELECTED HIGHLIGHTS

• Demonstrative track record of success in presiding over key company operations while increasing community engagement and providing financial oversight.

• Orchestrate and coordinate the recruitment, hiring, onboarding, training, and development of staff members, as well as conceptualizing and developing people strategies and solutions.

• Prospect for, identify, and capitalize on opportunities for capital improvement across the organization and spearhead the development of strategic plans.

• Contribute to the establishment and maintenance of a positive and productive work environment while addressing and resolving employee relations issues.

• Possess extensive expertise in internal financial practices, budget planning and management, and financial analysis and forecasting.

CORE COMPETENCIES

• Operational Leadership

• Project Management

• Budget Management

• Financial Oversight

• Team Leadership

• Networking

• Business Growth & Development

• Staff Training & Development

• Recruitment & Onboarding

• Revenue Generation

• P&L Management

• Marketing

• Relationship Management

• Stakeholder Engagement

• Community Outreach

• KPI Management

• Strategic Planning

• Problem-Solving

PROFESSIONAL EXPERIENCE

SOUTHEAST ORTHOPEDIC SPECIALISTS, FLORIDA, FEBRUARY 2023 TO PRESENT REGIONAL DIRECTOR OF OPERATIONS

• Oversee and coordinate operational activities for the orthopedic company with a strong emphasis on maximizing business growth.

• Devise, develop, and execute strategic plans and search for and identify key opportunities to institute improvements in performance.

• Conduct the recruitment, hiring, onboarding, and training of new staff members while furthering their growth and development.

• Tasked with administering budgeting, developing financial forecasts, and evaluating and improving financial performance for the company.

• Direct all elements of projects from inception to completion in a timely manner to improve the clinic’s physical infrastructure and facilities.

• Drive significant improvements in the overall patient experience while identifying, addressing, and resolving patient concerns and issues.

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BROOKDALE SENIOR LIVING, JACKSONVILLE, FL, OCTOBER 2020 TO FEBRUARY 2023 EXECUTIVE DIRECTOR II

• Presided over and directed a wide range of the day-to-day operations of a mid-size community with revenue of up to $25 Million.

• Cooperated effectively with and provided support to nursing personnel in staff training and guarantee the frequent auditing of medication sheets.

• Played a key role by performing key healthcare management activities for all residents in accordance with company policy and state regulations.

• Operated with a strong and ongoing focus on establishing and maintaining high resident satisfaction and retention by coordinating the consistent delivery of high-quality services.

• Led the ongoing development, improvement, and maintenance of a positive image with the community while actively engaging and participating in the social and civic affairs of the local community.

• Carried out the administration and coordination of the annual resident satisfaction survey, as well as executing the renewal program with existing residents through a proactive program.

• Orchestrated all elements of the development of the annual operating and capital budgets, as well as aggressively anticipating and minimizing negative budget variances and deficits.

• Provided supervision, leadership, and direction to staff members to achieve exceptional performance while addressing and resolving problems and issues.

• Guaranteed the consistent and continuous meeting and surpassing of budget occupancy goals for property while searching for and identifying opportunities to increase revenue and reduce expenses.

• Performed the ongoing updating and maintenance of current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.

• Cultivated increased creativity among staff to enable the delivery of exceptional services to residents in the most economical manner possible.

• Functioned as a representative of the facility and the company in communication with governmental agencies, professional organizations, community groups, and other appropriate public agencies/groups.

• Undertook and completed a wide variety of key sales and marketing activities and strategies to maximize occupancy for the facility.

CROWNPOINTE OF ANDERSON, ANDERSON, IN, OCTOBER 2019 TO OCTOBER 2020 ADMINISTRATOR / EXECUTIVE DIRECTOR OF OPERATIONS

• Led the development and growth of a high-performing team to institute improvements in employee communications, productivity, and motivation.

• Oversaw and executed a wide variety of day-to-day administrative, operational, and financial activities for this 60- apartment assisted living community with additional 75 independent condominiums.

• Performed the recruitment, hiring, and training of and provided leadership to a cross-functional team (Nursing, Housekeeping, Maintenance, Dietary Services and Activities).

• Served in an integral role by furnishing oversight and guidance across HRM activities, including staff performance management.

• Administered and coordinated various financial duties and tasks, including establishing and controlling budgets, maintaining the general ledger, performing reconciliations, updating AP and AR, and conducting financial planning and analysis.

• Navigated the coordination and execution of multifaceted audits across all operational areas to identify performance gaps and deficiencies before devising and implementing corrective measures to accelerate improvement.

• Spearheaded the creation, development, and execution of impactful business development initiatives and multimedia marketing strategies across traditional, web, and social media channels to boost occupancy and drive revenue. CAMEL SENIOR LIVING, CAMEL, IN, JANUARY 2018 TO OCTOBER 2019 BUSINESS OFFICE MANAGER

• Achieved substantial success by overseeing and coordinating the operations of this 156-unit facility while supervising and leading a team of 120 direct reports.

• Conceptualized, developed, and implemented new policies, processes, and SOPs across the organization to drive a steady increase in performance.

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• Carried out the administration and maintenance of full-cycle AP and AR, as well as processing invoices, reconciling accounts, and overseeing payroll organization-wide.

• Led the creation and preparation of monthly expense forecasts and executed recommended actions required to control costs to achieve budget.

• Administered extensive assessments to identify knowledge gaps and develop tailored training plans to maximize performance.

• Oversaw and directed a wide variety of key HRM activities while evaluating staff performance, providing training, orchestrating recruitment and onboarding, and increasing employee engagement. STATE OF INDIANA, INDIANAPOLIS, IN, AUGUST 2018 TO MAY 2019 ADMINISTRATOR IN TRAINING

• Placed a strong and continuous focus on meeting the training needs of the organization while creating and developing training schedules.

• Spearheaded the effective execution of administrative and operational activities, as well as executing in-depth compliance audits.

• Conducted the ongoing monitoring, tracking, and evaluation of budgeting and spending and led the creation of reports for the executive team.

• Organized, coordinated, and facilitated onboarding and training for new hires to provide information and education on internal policies, standards, and regulatory frameworks.

• Clearly and effectively communicated with residents to obtain feedback on service gaps and deficiencies before leading the implementation of corrective measures to maximize satisfaction. MOORECO, INDIANAPOLIS, IN, OCTOBER 2017 TO JANUARY 2018 BUSINESS AND PAYROLL COORDINATOR

• Handled the timely and efficient processing and administration of the bi-weekly and weekly payroll for more than 1,000 employees.

• Charted the creation and preparation of detailed reports and documents regarding retirement, insurance, and payroll accounts.

• Performed the ongoing updating and maintenance of payroll documentation by entering changes, including new hires and employee status changes.

• Orchestrated and coordinated a wide variety of payroll recordkeeping processes while identifying and adjusting discrepancies in a timely manner.

• Devised, developed, and implemented communication and dispatch procedures to facilitate the safe and efficient dissemination of important information.

RITTENHOUSE VILLAGE AT NORTHSIDE INDIANAPOLIS, IN, JULY 2016 TO SEPTEMBER 2017 EXECUTIVE DIRECTOR

• Demonstrated a track record of success by developing and executing strategic plans, defining the scope of key projects, and creating initiatives to meet long-range goals.

• Pioneered the overhaul and restructuring of the organization and team functions, as well as leading the introduction of new processes and procedures to optimize productivity.

• Initially hired as a Business Office Manager before being promoted to Executive Director, presiding over all operations and overall P&L management.

• Supervised and directed a team of 80 staff members across 8 departments, including establishing priorities and assigning tasks to increase efficiency across all areas of the 100-bed assisted living senior community.

• Effectively utilized market data and consumer insights to obtain business intelligence and enhance business development approaches, resulting in increased room rates and maximum revenue. ADDITIONAL EXPERIENCE

COVANCE CLINICAL RESEARCH, GREENFIELD, IN, MARCH 2014 TO JULY 2016 RECRUITER/PROGRAM SPECIALIST CARTER LOGISTICS, ANDERSON, IN, JANUARY TO MARCH 2014 TRANSPORTATION SPECIALIST SAM’S CLUB DOSTRIBUITION CENTER, GREENFIELD, IN, NOVEMBER 2003 TO DECEMBER 2009 HR REPRESENTATIVE CHRISTI HALL Page 4

EDUCATION AND CREDENTIALS

BACHELOR’S DEGREE IN BUSINESS MANAGEMENT AND HUMAN RESOURCE MANAGEMENT, 2015 Western Governor’s University, Indiana

CERTIFICATIONS & LICENSURE:

• Assisted Living Administrator – State of Florida, 2020

• Career Training Institute, 2020

• Residential Care Administrator – State of Indiana, 2019

• Residential Care Administrator – H.O.P.E., 2017

• ALF Core 26-hour Training Course – Vincent

ADDITIONAL INFORMATION

Technical Proficiencies: Microsoft Office Suite, Google Suite, Yardi, SAP, QuickBooks Interests: Sight-seeing, beaches, and motorcycle enthusiast

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