Snehal Waje

1-973-***-****(C) ad4qmo@r.postjobfree.com

SUMMARY:

Ardent and Result-oriented Senior Technology leader/Program Manager and strategic solutions provider with project management and conflict management skills. Nominated by executive teams to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver bridging the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.

18 + years of experience in end to end implementation and laser focused delivery of diverse systems in various organizations including Finance, Retail, HR, Hospitality and with strong emphasis in eCommerce solutions and platforms and Mobile applications using AEM, Salesforce cloud, Sitecore, ATG etc…\

End to end understanding and expertise in implementing the AEM platform, Adobe Analytics, Target, Experience Manager, DAM, CMS, Audience manager etc..

Engaged with business as strategic alliance, providing guidance and understanding business landscape and goals during the creation of the multiyear roadmaps for the AEM platform implementation strategy.

Demonstrated the product delivery success by using measurable KPIs, sprint demos and actively worked with involved business s community starting from release planning, Backlog creation, UATs, demos and retros to gather the feedbacks and lesions learned. to drive continuous improvements

Experience implementing best Agile practices and standards, as Agile coach and Scrum Master and mentoring/teaching junior practitioners

Played roles as Scrum Master and Agile coach while conducting disciplined Scrum planning multiyear roadmap plan, release plans, sprint plans, conducted ccrum ceremonies and maintained high team spirits during all of the stages of the projects especially during challenging times

Demonstrated continuous improvement as a result of the effective utilization of the Agile tools (RallyDev, Clarity, Jira, Teamforge, HP, Trello) and techniques.

Hands on expertise with software development and strong technical background and understanding of cloud technologies such as Azure and AWS, APIS, PaaS and SaaS, Service oriented architecture etc..

Proven track record of ‘Acquire, Retain and Grow’ the online customer base in working with business community while implementing various eCommerce strategies and product knowledge resulting in significant increase in conversion rates.

End to end implementations of various next gen ecommerce features including but not limited to, Cross Platform User Experience Optimization, SEO, SEM, PPC, Social Media Optimization, A/B and multivariate testing, ROI drivan Web Merchandisingand online user experience, PCI Compliance & Security, Up-selling & Cross-selling Features, Internal Site search, Product Review Features, Flexible Pricing Management, Robust Catalog Management, Analytics & Reporting, Integrated Shipping and Product Feed Support. Campaign Management, Digital Asset Management, Personalization and Targeting, Web Analytics, Mobile applications.

In-depth knowledge and firsthand experience in working with AEM ( Adobe Experience Manager)ATG, Magento, Hybris, Salesforce, ERP, CRM, Data-Warehousing- Business Intelligence, JDA PMM, Oracle-Siebel, JDE, Business Essentials and Oracle business Suite, Business Objects, Oracle Business Intelligence Discoverer, Google Analytics, Tealeaf, Omniture/Adobe Analytics (Site Catalyst), Retail.net, Epiphany

Experienced in working with Industry Leaders within the respective domains such as eBay, AT&T, ADP, Michaels, Party City, & Toyota

BUSINESS SKILLS:

Agile Evangelist and Coach

Delivery on time, on budget

Programs and Portfolio Mgmt

Risk & Issue Management

Conflict Management

Continuous Improvement

Cost/Benefit Analysis

Change Management

Stakeholder Management

CMMI, ITIL, ISO 9000

Staffing & Resource Management

Budgets and Forecasting

Education

- Master’s in Computer Science and Engineering with Minor in Business - Florida Atlantic University (2003)

- Bachelors in Computer Science and Engineering - University of Pune (1998)

Toyota (Plano, TX – Contract) Oct 2018 - Current

Sr. Program Manager- Scrum lead (Scrum of Scrums)

Successfully launched the Digital Experience -Legacy to Next Gen transformation program including the launch of lexus.com, lexusdrivers.com and Toyotaracing.com in parts while meeting aggressive timeline resulting in significant savings by introducing workflow automations, eliminating the need for maintaining legacy technical debts, and streamlined deployment strategies.

Initiated and Implemented the internal B2B website ecommerce platform with dealer systems

Owned and managdd overarching Center Of Excellence Team DiCE) providing expert guidance, platform level governance and technical support and enforcing technology standards over multiple projects.

Introduced and led Scrum of Scrum to bring the agile disciplines at the program level, to manage dependencies, address impediments, and cross team coordination of multiple SCRUM teams using Agile Ceremony Facilitation.

Worked with all stakeholders and dependent projects to develop detailed roadmap/program schedule and agile release plans.

Coordinated cross-functional teams to gain agreement on scope /product backlog, approach, assumptions, dependencies, risks, and budget.

Managed approved program/project through the lifecycle, including change requests, issues management, risk management, and status reporting.

Streamlined a deployment strategy bringing multiple development team (vendor partners) under one deployment cadence vs teams operating in silos.

Created, owned and managed a confluence - to go site with the detail documentations starting from onboarding through deployment and post production incident management and day to day production support as needed from the core team

Significant Achievement with Recognition:

Played a key role in running the RFQs for the Enterprise Digital platforms for (AEM, Sitecore, and Teamsite) and Vendor partner select ions with massive organization wide co-ordinations with multiple business units, vendor partners, and executives. Led and coordinated multiple sessions with vendors and owned and managed the scoring process and determining the TCO (total cost of ownership) and finally presenting the case to the business with recommendation for the final selection.

Provided consulting on CCPA compliance (California Consumer Privacy Act) and Jboss on Prem decommissioning programs

Michaels (Irving, TX - Contract) Oct 2017-Jul 2018

Sr. Program Manager-Delivery lead and Scrum Master (Mobile and .com)

Conducted end to end Program and Project management while introducing and leading Agile Scrum methodology of multiple large projects with very stringent delivery timelines, budgeted from $2M to $17M, and with competing resourcing challenges.

Captured 70% savings by the strategic launch of inhouse custom product launch for appointments which was highly scalable to expand to organizations

As a Scrum Master, led all the Scrum ceremonies starting from Road mapping, backlog grooming, release planning, spring planning, daily standups, demos, and retros etc

Assessed the Scrum Maturity of the PMO organization and business teams and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization

Prepared a step by step training program for introducing the Agile/ Scrum and successfully Piloted on Mobile App team retail team and weddings team

Lead cross functional projects using agile scrum to complete multidimensional program included various subprojects such as launch of the site on Salesforce Commerce platform, brand new in store Kiosks facility at all Michaels stores, a brand new app for the kiosks, and a custom appointment booking tool on Azure cloud platform for the wedding customers to book appointments at the stores with wedding consultants

Led a team. of ecomm project managers to deliver various facets of the program under ecomm umbrella such a BOPIS (Buy Online Pick Up at Store), Checkout 2.0, Shared carts across sub brands.

Managed Budgets across program, and budgeted CAP EX and OP EX amounts for the projects on hand and for ongoing maintenance.

Successfully delivered an ambitious initiative, the launch of www.michalesweddings.com by May 15th, 2018 with zero flexibility on the scope and timeline that was aligned with the live tv launch of the site on ‘Good Morning America’.

Mentored and guided on design and infrastructure decisions for hosting and security aspects of Brand new in-house product launch for appointment booking

Strategic consultation with business to make SEO and Channel integrations, Shared cart to incorporate as an integral part of project vs simply launching the site with MVP (minimum Viable Product) approach, leaving the core eComm building blocks for the next unplanned releases.

Worked with security and infrastructure teams for the procurement and installations and security of the Kiosks for 1200 stores nationwide.

G6 Hospitality (Carrollton, TX) Jul 2014 – Oct 2017

Sr. IT Project Manager and Scrum Master

Scrum Master on Agile projects and a traditional PM role using Hybrid methodologies on the multiyear large scale projects such as revamp of Tidemark, migration of legacy eComm platforms to AEM (Adobe Experience Manager) environments and CRS (Central reservation System)

Acquisition from Blackstone (investment firm)in 2014 mandated 3600 innovations of IT systems and Project managements approach and business processes with keen focus of introducing the Agile Scrum methodologies and implementing successfully..

With a very methodical approach, implemented proprietary/custom methodology to gradually introduce the Agile Scrum within the organization and owned the end to end transformations of the project approach and the teams. mindsets. which is a combination of Six sigma, PMI, and Agile/Scrum technique, the role is to provide strategy, direction, and project management and end to end solution delivery starting with planning, analysis design/development, quality assurance, user acceptance, deployment all the way through post production support

Organized and led the Scrum ceremonies such as backlog prioritization, sprint planning, release planning, sprint retros, executive demos and everything in between.

Additional responsibilities include a hybrid between end to end project management and process/operations management for various systems including Salesforce, Franchise applications, Oracle Financials, CRS and, mainly e-commerce Systems

Traditional responsibilities include the management of scope, time, budgets, resources, communications, and post production delivery management, vendor analysis, creating RFPs and SOWS and vendor selection Criteria’s using FACM and PUGH matrices

Successfully launched a brand new My6 mobile app, and transformation G6 ecommerce front which involved the migration of the legacy websites - motel6.com, studio6.com, estudio6.com and My6 Mobile app as well as related backend systems to the new AEM adobe experience manager ecommerce platform.

Mobile App launch introduced increase 7% conversion rate increase in first four months.

Organized various training programs for the business to manage the change seamlessly and efficiently.

Introduced and implemented organization wide issue escalation processes for production issues and designed/optimized and streamlined various processes both internally in working with IT and business stakeholders

Standardized and streamlined the business request intake processes for backlog prioritization and introduced and led a new department to support post production activities delivery management and responsible in managing the release activities for production support and day to day operations

Lead deployed CP portal system for the corporate partners the eliminated fraud by 80%. Corporate partners no longer need to enter the CP numbers manually and can no longer be solicited.

AT&T (Dallas) Feb 2014 – May 2014

(short-term contract – consultation on build vs buy and delivery plan)

Sr. Project Strategist and project director – B2B eCommerce (Dallas, TX)

AT&T’s then existing B2B e-commerce platforms faced challenges with people, process, and, technology fronts with six different product catalogs sitting on outdated technology and manual processes to manage the products, with different versions of Oracle ATG, some even managed through excel. (That is right!), several process gaps in operating these product catalogs along with other ecommerce features resulting in inconsistent Omni channel customer experience, sometimes even discrepancies and operational in efficiencies.

As lead strategist, the challenge was to evaluate current B2B ecommerce landscape across various teams and leaderships focusing on product catalog management and recommend end to end solution for technology as well as processes fronts.

Role demanded a keen technical sales acumen in order to obtain the buy in from the executives while recommending new product information management solution that will be cloud based and will centralize of the products enabling central set of product data that can be used to feed information across multiple channels such as web sites, print catalogs, ERP systems, and electronic data feeds to trading partners managing the information required to market and sell products through distribution channels.

Worked with Business partners and end users to create SOPs and optimize the existing processes using BPM industry standards.

Provided a project strategy, direction, and roadmap and a phased approach with insight into resources, time and cost analysis.

Involved heavy multidimensional project discovery, out of the box approach, innovations, and research and synthesizing the research to form an multi phased project plan.

Wyndham Worldwide Sept 2012 – Aug 2013 Sr. Project Manager and technical SME - consulting (Parsippany, NJ)

Defined project scope and schedule and budget while focusing on regular and timely delivery of projects and release builds.

Organized and lead daily project status and daily standup scrum meetings as a scrum master in the Agile environments, Prepared and distribute progress reports, Managed risks and issues, Corrected deviations from plans.

Created and implemented a Hybrid Project Management methodology called ‘AIM’ that will work cross departmental teams.

Take pride in delivering project in record time and before timelines and most importantly with satisfied business users. Prepared project plans, RFPs, SOWs, WBS, risk management plan and user training manuals and stayed on top of the timelines

Led and mentored a team of BAs and the related projects and implemented the unique proactive strategy to meet the deadlines within budget while being on top of all the risk identifications and mitigations delivering the effective Project Management across all the projects. Prepared project Plans, weekly reports, escalated and mitigated risks and delivered within time and budget!

Involved in creating and defining, analyzing and researching the strategy in acquisition and integration of a new centralized, Enterprise Content Management tool that will also serve as a central repository and deliver informative and accurate world class content for all the Wyndham brands globally, spanning all existing and emerging channels, to drive franchisee and customer engagement, increase conversion and room growth, and reduce operational complexities.

Evaluated the interview documentation and created by a third party consulting in interviewing the 49 + business groups, their overall business processes, identified the GAPS and delivered the’ AS IS’ and ‘TO/SHOULD be’ process maps following lean six sigma guidelines for the content managements for all four international groups, Asia, EMEA, Canada and South America resulting in efficiencies by 50%

With keen focus on online optimization and enhancements, analyzed and implemented opportunities for the better user experience, effective web merchandising resulting in increase in conversion rate for online and on mobile channels.

Worked on performance enhancement initiative across platforms.

Owned the internal search strategy within Endeca. Responsibilities include improvements for internal search to optimize the user experience, including item attributes, thesaurus, synonyms, auto-phrases and re-directs to provide a fine tuned search experience to drive online sales and increase conversion rates.

NYK lines –Partner of INTTRA Jan 2012 – Sep 2012

Sr. Project/delivery Manager - consulting (Secaucus, NJ)

Einvoice Express and Ebooking: NYK needed an online product developed in house as a measure of cost saving and adding the customized features instead of using the third party eInvoice service.

With the past experience, the role involves:

Creating a business case for build vs. buy decision for eInvoice online service mainly featuring online Invoice and Disputes managements and online payment. Created product vision, Project roadmap and prepared the presentations and then sold the idea ( feature wise) to the regions. Aligned resources and activities for the efficient delivery. Working with the international user base to communicate and gather farther details as required. Managed End to End Project delivery and training and post production support.

Toys R US (via TTIofUSA) May 2011 – Dec 2011

Manager – ecommerce (.com team)

Worked as a prime liaison as a Functional and Project Manager amongst the stakeholders and the IT team and third party venders.

Managing, hiring, mentoring and training a team of Business Analysts and the in-house Web developers to facilitate the major initiatives from concept to implementation while ensuring successful project and documentation deliveries with precision within assigned time and budget.

Contributed in assessing and defining scope, time and cost of the initiatives being undertaken.

Working collaboratively with the local E-commerce business teams and SMES to identify opportunities to improve and enhance the effectiveness of Toysrus.com, defining solutions to address those opportunities, and work with Canada and US-based colleagues in Product Management, Business Modeling, Product Development, and User Experience to refine and implement solutions.

Active participation in contribution towards the vision and evolution of Toysrus.com features and functionality.

Establish analysis programs to measure effectiveness of features and functionality and manage ongoing relationships with our key partners. Re-evaluated and implemented Omniture site catalyst for the critical features that were missing.

Working with end-users to determine necessary requirements for ETL, Modeling, Analytics, process development, infrastructure, data, reports, analyses, training, service levels agreements, etc.

Participated in architectural, model, etc. reviews.

Managed appropriate scope of requirements through a formal approval and change process.

Identified and communicates risks and issues that may require changes to plans or scope.

Traced all requirements from business case to implementation solution (key features to business rules).

Supported project team during testing phase.

Accomplishments: .

oI-Pad compatibility for Toysrus.com and BabiesRus.com

oFacebook Like/ Send implementation on Toysrus.com

oCustomize Omniture tagging for the Top Nav on TRU, FAO.com and Etoys.com

oLaunch of private label mobile optimized and desktop websites.

oAutomation of the Shoplocal files transfer process.

oSEO optimization

INTTRA (Parsippany) May 2010 – Apr 2011

Technical lead/SME Delivery Manager

Company – INTTRA, the Largest Multi-Carrier B2B E-Commerce Platform for Global Shipping offers various products and solutions for the Ocean Shipping Global E-commerce needs.

Managed, mentored and coordinated with offshore teams in, China, Singapore, and India while ensuring successful project deliveries for the launch of a brend new product called EInvoice Express

Acted as a technical sales/SME while representing the eInvoice product to end clients such an Mearsk and Hapag Maersk and Hapag Lloyd

Products delivered: EInvoice Express

Web logic Decommissioning: A two phase project targeting towards migrating the existing I-Act appls to JBOSS Portal technology and reconstructing the problem areas to enhance the existing products and user experience.

Roles and Achievements:

oAnalyzed the existing system behavior and problem areas and proposed the solution targeting the problem areas.

oPerformed thorough Data analysis querying data ware house, various databases and as well as using Tealeaf.

oWork areas included user admin and maintenance, Messaging and announcements, Transaction Processing, FRDs, FSD, New and existing Data Flow Diagrams, Process flow diagrams, Use cases etc.

eBay (GSI Commerce): King Of Prussia, PA Mar 2009 – Mar 2010

Project (Accounts) Lead and Solutions Architect

Worked with fast-paced organization to analyze and enhance and implement end to end ecommerce softwares including a lWeb Analytics/Intelligence solution, and integrations with, CRM, Supply Chain Management and Data-Warehousing - Business Intelligence solutions to achieve business goals by capturing systems scope, objectives, and requirements and managing project delivery to the end client based on both user needs and a good understanding of business systems and industry requirements.

Projects delivered

Verified By Visa MSC. Assisted in Implementing this updated feature for the following partners, GNC, Toys R US, Timberland, ACE Hardware, ADIDAs, Nascar and Modell’s.

ACE Hardware (Mobile application): Project involved launch of m.acehardware.com(mobile site) performing the integration of existing GSI Catalog and Store locater services with third party services including Google maps API, GEP Code service and ShopLocal.

Beat Box (a Web analytics application) Sunset: A Research and Analysis project assisting upper Management to develop a business case against Beat box in order to eliminate the maintenance cost.

Palm Activation: (GSI, Palm and ‘Lets Talk’ Cart Integration):

The Palm Wireless Activation project involves the ability to market wireless plans for mobile devices and provide an on-line mechanism to activate wireless devices purchased on the GSI platform utilizing the services from Lets Talk, a 3rd party service provider.

Omniture-Insight: (Web Analytics): With both in depth understanding of both Technical and Functional architecture, implemented Omniture (Insight) solutions for Timberland, GNC, NASCAR and Zeal’s web sites.

Implemented and supported Custom web Analytics Solutions for Timberland, GNC, NASCAR and Zeal’s web sites.

Channel Adviser: Worked with Channel adviser and Partners (GNC, Babies R US, Toys R Us, and Aeropostale) who are interested in selling their products on AMAZON, EBay and Buy.com to identify and document Functional requirements, Business Process Models, Data Flows and Feed Mappings.

Dec 2005 – Jan 2009

Party City / Party America: Rockaway, NJ

Lead Systems Analyst/ Solutions Architect

Applications: PMM (Portfolio Management System), Triversity (SAP), Retail.net(POS), Tomax( ERP), Intactix(Space and floor planning System), Evant(Auto-replenishment System), Oracle Financials, Oracle Siebel CRM.

Mainly involved in performing Business Analysis, Technical analysis and Integration Management for Migrating and Integrating two systems, JDA PMM(Portfolio Merchandise Management) for the HQ side and Triversity(SAP) for the Store Side into one System, Retail.Net to customize the modules to meet the business needs for the modules, Inventory control, Supply Chain Management, price, cost and promotion management; receiving, allocation and replenishment; financial management; Sales Audits along with creating new interfaces with Oracle financials, Intactix( Space/floor Planning) and Payroll systems.

Another Major role played in the analysis, verification and certification from the FDMS (First Data) for the Online transaction processing and Certegy (Online Check processing),

Accomplishments:

Performed GAP and Impact analysis and technical feasibility for the existing Systems PMM (Portfolio Merchandise Management – HQ side) and Triversity SAP (POS –store side ) with Web based ERP Application, Retail.Net (JPOS cloud application) convincing upper Management to proceed with the strategic decision to move on to new single Integrated Online System.

Facilitated and participated in JAD sessions for understanding the current business, future business expectations, project plan updates and gained consensus for User Acceptance Testing requirements for Product Quick Loads, Price quick loads, Auto PO cancels, with the SMEs.

Acted as SME for the customization of the store side functionality (POS) for the Retail.Net JPOS and for the interfaces with CRM System (Oracle – Siebel) along with analyzing and gathering requirements for the integration with the new system and also created use cases, use case diagrams, activity diagrams, state chart diagrams along with FRS documents, Technical Specifications using MS Visio, Enterprise Architect, Excel and word.

Worked with development and DBA to Model the complex data structures and established enterprise-wide standards for managing data and streamlined the design process and synchronized the model with the database design.

Developed the project plan with assistance from the management, and updated provisions for project scope changes and issues and initiated efforts to make improvements.

Prepared project Plans using MS Project for the Integration of various systems mentioned above and implemented projects meeting all the deadlines while maintaining buffer for troubleshooting unexpected issues.

Created invoice-reconciliation program that resulted in capturing an average of $5,000 per month in vendor overcharges.

Provided Technical assistance for POS systems, Triversity and Retail Net JPOS while identifying, analyzing and resolving Field Issues while on call 24 X 7 on Tier 2 support.

Worked with Payment Getaways for online credit card and check processing in order to gather the configuration settings and to coordinate the functionality and Set of Rules in order to make the systems PCI Compliant and also tested the check processing to and achieved the Certegy Certification required to continue the Online Check processing for JPOS ensuring following .

Performed a wide range of tasks for the above project right from Inception Phase, all the way through Implementation, Manual Preparation, User Training and Production Support with coordination of external vendors and internal business users among with implementing and maintaining SOX compliance.

Worked with the Quality Assurance Team to test different releases and to develop test plans and test cases along with facilitating and coordinating UAT and Bug resolutions.

Performed Data analysis by writing queries on MS SQL Server with Query analyzer for the Schema Merge projects for the Franchise Stores and Corporate Stores.

Environment: Java/J2EE, SQL, PL/SQL, Oracle 10G, 11i, Linux, Unix, XML, Web services, Enterprise Architect, Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel, Weblogic 8.1

June 2004 – December 2005

ADP: Livingston, NJ

Sr Systems Analyst

Worked on the online application, ‘Timesaver’, a fully integrated time and labor management system that accurately records time worked, calculates vacation and sick time, streamlines absence management and transfers data to company’s payroll system. Performed business analysis tasks and significantly contributed to the better functionality and user friendly flows within ‘HR/Benefits Solution’ and ‘Pay by Pay’, a (Workers Compensation insurance) application.

Major Tasks Performed:

Analyzed Existing Systems, Timesaver, Pay by Pay and identified and proposed and implemented the potential improvements as per the business needs such as functional changes for changing the way companies pay your workers’ compensation premium payments which would save money and improve the employer’s cash flow by using actual payment data instead of estimated.

Conducted business requirements, functional and technical walk-through meetings for various modules and custom reports HR/Benefits Solution’, ‘Pay by Pay’ and Time Saver.

Played a vital Role in facilitating JAD sessions by creating a visual wire frames in the follow-up sessions and possible improvements resulting triggering a new thought process which otherwise could have been missed.

Worked with SMEs for incorporating and validating regulatory standards EEO, HIPAA, COBRA in HR/Benefits Solution’

Performed requirement elicitation, analysis, specification and validation using Caliber DefineIT and requirement tracing using Caliber RM.

Created use case models and UML and architecture diagrams to reflect use case narratives.

Developed end-to-end staggered approach for a phased roll-out of the entire application in conjunction with the business desk for the new release of Timesaver.

Prepared Presentations for business users and other stakeholders outlining system changes such as custom reports and expected benefits such as ensure timely and accurate, compliance, decision-making, and forecasting information.

Assisted project manager in tasks related to project implementation and worked with production support team to implement the applications.

Worked across all levels of management to track project requirements and ensure compliance in development effort

Identifying, capturing and tracking risks in the Risk

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