Keith A. Nickens

**** ***** ******

Forestville, MD. 20747

240-***-****

Dear Sir or Madam:

I have served three years in the United States Army. The experience contributed to my discipline and hard work demeanor. I perform well under pressure. I have supervised a small work force in the day to day operation of a service-oriented environment. I possess exceptional communication skills, initiative, sound judgement, and strong interpersonal skills. I am proficient in prioritizing and handling multiple tasks. I am detail-oriented and dependable whose skills are readily adaptable to the needs of the company.

I look forward to a personal interview at your convenience to discuss how my diverse experience could contribute to the continuous success of your organization. Thank you for your consideration.

Sincerely,

Keith A. Nickens

Keith A. Nickens

1707 Tulip Avenue

Forestville, MD. 20747

240-***-****

Professional Experience:

Array/Inservio3 (formerly Clicks Document Management) – Washington, DC July 28, 2005 – Present (Project Manager / Sales & Marketing) Manage 10 to 19 employees in E-Discovery and reprographics (scanning of documents to electronic status/creating clients email files to prints and OVSZ material/making of hard copy documents w/ binding, if needed and managing mass mailings when needed Provide clients with on time deadlines

Reaching out to clients for Sales meetings and incoming production as well as day to day quality assurance of production

Bowne Business Solutions – Washington, DC

July 28, 2003 to October, 2004 (Dedicated Rounds Person) Managed twenty five copy centers – maintenance of thirty seven copy machines, and replenishing of supplies

Provided customer service – assist mail room, fax department, main copy center, as well as messenger department and provide receptionist relief when needed Black Entertainment Television – Washington, DC

June 2001 to April 2003 (Videotape Librarian)

Assisted the associates, freelancers and interns with show and music video, new tape stock forms and dub requests

Handled the data entry of new show and music videos into the Tape Librarian Access database Provided Master Control with all on-air programming Cleared off the on-air programming shelf

Logged in shows and music video reels for employee stationed outside the corporate office Provided quality control of tape stock inventory

Served quality control of tape stock inventory

Served as liaison between in state and out of state B.E.T libraries Black Entertainment Television – Washington, DC

October 200 to June 2001 (Mailroom Assistant Manager) Managed small staff in the day to day operation of the B.E.T. mailroom Handled the Federal Express shipping and receiving Ordered supplies and maintained quality control

Trained associates on the Federal Express shipping and receiving system Managed the distribution of mailroom to over three hundred employees Archer Management Blumenfeld and Cohen LLP – Washington, DC October 1999 to October 2000 (Site Associate)

Processed a high volume of incoming and outgoing US mail Processed a high volume of incoming and outgoing faxes via written or verbal instructions Provided relief to receptionist during absence or lunch breaks Performed conference room set-ups and breakdowns

Performed audio set up as needed

Rite Aid – Served Prince Georges and Montgomery County in the State of Maryland May 1996 to October 1999 (Assistant Security Coordinator) Supervised thirty lost and prevention officers

Handled the training of new officers

Prepared required evaluation of lost prevention officers Maintained work schedule of officers and distributed paychecks Education

Montgomery College – 30 credit hours

Honorable Discharge – US Army 1992

United States Army – Fort Drum, New York/Overseas (Camp Casey and Hovey Korea) September 1989 to December 1992 (Infantry Tactical Specialist/Document Specialist/Mail and Intelligence Clerk)

Responsible for distribution of mail

Duplication of time sensitive documents

Responsible for communication of Internal Affairs status to various Sergeants and officers Certificates, Accreditation and Licenses

Watch US Shine Certificate of Excellence Award (Employee of the Quarter) United States Army Service Medal

United States Army Achievement Medal

United States Army Overseas Medal

United States Army Combat Medal (Somalia, Korea’s DMZ-2 tours) Rite Aid Officer of the Year of the North East Region (1998) References Available Upon Request