Gloria James

678-***-**** cell/ad4qhd@r.postjobfree.com

Summary

Focused Administrative Assistant who excels at prioritizing, multi-tasking, and organization.

Professional Experience

Freelance Virtual Administrative Assistant, Harrisburg, PA

Independent Contractor/1099 10/2022- 1/2024

Virtual Administrative Assistant to multiple clients in the non-profit sector who service the State of Pennsylvania.

Performed data entry in Excel spreadsheets containing employee work hours for time reporting.

Updated contacts database

Drafted and edited memos and email correspondence

Updated website email blasts and alerts using Memberclicks

UPMC Polyclinic Clinical Education Department, Harrisburg, PA

Administrative Assistant 12/2021- 10/2022

Administrative Assistant to the Manager of Clinical Education for UPMC at the Polyclinic Campus.

Provided customer service with class self-enrollment inquiries.

Updated AHA website for BLS card issuance.

Edited Adobe pdf documents and data entry in an Access database.

Updated the HR database with employee certification dates.

Invoiced Instructors and maintained an Excel spreadsheet log.

Processed cash, credit card payments and bank drops to the Finance Department

Key Personnel Inc., Harrisburg, PA

Virtual Customer Service Agent 9/16- 12/2021

Owned and operated a Virtual Micro Call Center that provided customer service for various clients in the resort and hotel, amusement park, cruise line, and emergency roadside assistance industries.

Managed high call volume with customer inquiries and requests.

●Performed data entry of customer information into various databases.

●Provided quality customer care and up sale of services.

Georgia State Board of Pardons and Paroles, Human Resource Department Atlanta, GA

HR Operations & Benefits Manager 8/14- 9/16

HR Manager and Assistant to Director of HR. Oversaw HR functions including the recruiting processes and procedures for applicants and selectees including job posting, criminal background and credit checks.

●Managed the pre-employment, random and reasonable suspicion drug testing program.

●Processed new hire packages and I-9 verification.

●Managed fund-raising events for the Annual Charitable Contributions Program

●Provided customer service during Benefits Open Enrollment.

●Processed verifications of employment.

●Processed unemployment, worker’s compensation claims and FMLA requests.

Arise Virtual Solutions, dba Key Personnel Inc., Atlanta, GA

Virtual Customer Service Agent 9/09 - 8/14

Owned and operated a Micro Virtual Call Center that provided customer service for various clients in the resort, hotel, amusement park, cruise line, and emergency roadside assistance industries.

Managed high call volume with customer inquiries and requests.

●Performed data entry of customer information into various databases.

●Provided quality customer care.

New Beginnings Foster Care Agency, Atlanta GA

Foster Parent 9/09-9/2012

Provided Foster Care parenting in my home to children ages 0-18 years old to include teen mothers and their children.

Attended Foster Parent IMPACT Training and additional training as mandated by the State of Georgia Department of Children and Family Services (DFCS)

Provided a safe family environment and tended to children’s physical and emotional needs, health and medical needs and administered prescribed behavioral medication.

Transported children to school, recreational activities, medical appointments, and visitation with natural parents.

Maintained daily/weekly/monthly logs reporting children’s progress and development.

CV Starr- Starr Technical Risks Underwriting Agency, Atlanta, GA

Executive Assistant/Underwriter Assistant 7/06 - 9/09

Promoted to Executive Assistant/Underwriter Assistant for the agency’s Assistant VP within 4 months of employment as a Mailroom Operations Manager.

●Proofread and edited new and renewal quotes for property insurance policies.

●Formatted large Excel spreadsheets for uploading to the Catastrophe Modeling Rating Database.

●Booked travel and transportation arrangements for staff.

●Submitted payroll updates to HR by tracking time and attendance in HR database.

●Provided customer service to insurance brokerage agencies.

●Ordered office supplies and equipment.

●Placed requests for maintenance and repairs to office equipment.

Education

New York City College of Technology- Brooklyn, NY

A.A.S in Human Services 9/94 – 6/97

Military Service

U.S. Air Force Reserve 7/1997- 05/2006- McGuire AFB, NJ

SSgt E-5, Personnel Journeyman/HR Assistant

Assistant Chief of Customer Service and Honor Guardsmen 08/2000-05/2006 at Dobbins ARB, NJ

Additional Skills

Type 40 wpm

Customer Service

Microsoft Office 365 Word, Excel, and Outlook

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