Field Tech Engineer
Resume:
ALVARO ALBARRACIN
Little Elm TX 75068
Email: ad4qcf@r.postjobfree.com
OBJECTIVE
Quality Field Tech Engineer with over 20 years of progressive experience specialized on PC and Laptop, for Dell, Lenovo, HP, Apple and some others Brands. Troubleshooting and diagnostic, Installing OS and Transfer Data, Integration and QA Testing on x86/x64 Net Servers, Data Networking and systems network attached storage (NAS) and storage area network (SAN) systems environments. Seeking position within a medium to large corporation. Able to provide technical experience, as well as:
SKILLS
●Configure, administer, and troubleshoot Software & Hardware test environments
●Provide Tier Level I, II and III support by managing and responding to any computer related issues by On-site, Phone, Email or thru Remote Access.
●Data Recovery of vital Data/Documents on a corrupted User Profile, Hard drive, Digital Storage Card, Flash Drives or External Storage.
●Support and maintain Office Computer Systems, Desktops/Laptops, Printers, Computer Peripherals, and Office LAN/WAN.
●Familiar with Windows NT/2000/XP/2003/2008 (Vista)/Windows 7/Windows 2008/Windows 10/ Windows 2012 in 32-bit and 64-bit technology.
●Knowledge in hardware/software testing and a solid understanding of general testing methodology and documentation
●Knowledge of storage and raid controllers such as SAS Fiber channel (Emulex/QLogic) and SCSI (LSI, Smart array)
●Working on Sub System memory and ECC error.
●Familiar with SAN/NAS/Fiber Channel/RAID storages from low-end FC storage thru enterprise.
●Working with network controllers such as Intel & Broadcom, Emulex & Qlogic and switches like Brocade & HP, and capable of vlaning and configuring them and knowledge of network protocols like IPv4 and IPv6 & TCP/IP
●Excellent analytical and troubleshooting skills and experience in defect triage and worked closely with Software and Hardware Engineers in the resolution of problems.
●Self-motivated, willing to learn new technologies, products and concepts quickly
●Excellent verbal and written communication skills, dedication to customer service and customer satisfaction
●Ability to multitask and work in a fast paced environment.
EXPERIENCE
Red Knight Solutions.
01/2021 – Present: Field Tech Engineer for PC and Laptop
As Field Tech Engineer for PC, Laptop and Serve, I will perform a variety of hardware-focused, break fix services and solutions on various Computers brands.
Provides residential and commercial PC, Laptop and Server warranty repair services.
Hardware warranty replacements include laptops, desktops and servers, replacing motherboards, hard drives, LCDs, memories and power supplies in laptops and desktops as well as servers.
Communicating clearly in written and verbal form.
Provide excellent customer service.
Accept and delivery of all service calls assigned
Completed all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Ability to perform basic and moderately complex and analytical troubleshooting and repair activities.
Understanding of software quality assurance and OS behavior.
F2Onsite.
2 12/2015 – 01/2021: Field Tech Engineer for PC and Laptop
●As Field Tech Engineer for PC, Laptop and Serve, I will perform a variety of hardware-focused, break fix services and solutions on various Computers brands.
●Provides residential and commercial PC, Laptop and Server warranty repair services.
●Hardware warranty replacements include laptops, desktops and servers, replacing motherboards, hard drives, LCDs, memories and power supplies in laptops and desktops as well as servers.
●Communicating clearly in written and verbal form.
●Provide excellent customer service.
●Accept and delivery of all service calls assigned
●Completed all administrative tasks associated with each call
●Responsible for control and return of assets and inventory
●Ability to perform basic and moderately complex and analytical troubleshooting and repair activities.
●Understanding of software quality assurance and OS behavior.
World Wide Tech Services
10/2010 – 12/2015: Field Tech Engineer for PC and Laptop
●As Field Tech Engineer for PC, Laptop and Serve, I will perform a variety of hardware-focused, break fix services and solutions on various Computers brands.
●Provides residential and commercial PC, Laptop and Server warranty repair services.
●Hardware warranty replacements include laptops, desktops and servers, replacing motherboards, hard drives, LCDs, memories and power supplies in laptops and desktops as well as servers.
●Communicating clearly in written and verbal form.
●Provide excellent customer service.
●Accept and delivery of all service calls assigned
●Completed all administrative tasks associated with each call
●Responsible for control and return of assets and inventory
●Ability to perform basic and moderately complex and analytical troubleshooting and repair activities.
●Understanding of software quality assurance and OS behavior.
Realm Technologies
03/2008 – 10/2010: Field Tech Engineer for PC and Laptop
●As Field Tech Engineer for PC, Laptop and Serve, I will perform a variety of hardware-focused, break fix services and solutions on various Computers brands.
●Provides residential and commercial PC, Laptop and Server warranty repair services.
●Hardware warranty replacements include laptops, desktops and servers, replacing motherboards, hard drives, LCDs, memories and power supplies in laptops and desktops as well as servers.
●Communicating clearly in written and verbal form.
●Provide excellent customer service.
●Accept and delivery of all service calls assigned
●Completed all administrative tasks associated with each call
●Responsible for control and return of assets and inventory
●Ability to perform basic and moderately complex and analytical troubleshooting and repair activities.
●Understanding of software quality assurance and OS behavior.
Cisco System Inc.
2 02/2007 – 03/2008: HDD/SSD Qualification for Cisco Blade and Servers and Hardware Tester
●Knowledge of Software & Hardware testing with Quality Assurance experience in Hewlett Packard and Cisco System Inc.
●Hard drive qualification (SSD/Toshiba/Seagate/WD/Hitachi/Micron/Stec/Samsung/Intel)
●Hard drive RV (Rotational Vibration) testing
●Good understanding of x86 and x64 systems.
●Understanding of Windows OS behaviors.
●Understanding of software quality assurance processes.
●Working on Cisco platform like C-Servers and B-Servers
●Knowledge of EFI/BIOS/IPMI and BMC.
●Configured and performed stress testing: SST/Meatgrinder/Netperf/Diag/BurninTest/IOmeter/SCSI TOOL BOX/Medusa and Ping test.
●Understanding of UCSM (Unified Computing System Manager) and CIMC (Cisco Integration Management Control)
●Knowledge of Cisco Host Upgrade Utility (HUU)
ORACLE CORPORATION, Redwood City, CA
04/2004 – 02/2007: Applications Systems Administrator, Contractor
●Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications.
●Respond to request for hardware/software support by users either by on-site or thru remote
●Test and coordinate testing of new releases of Oracle Applications
●Train users on features of applications.
●Maintain application responsibilities based on the work group of users.
●Hardware Upgrade, Software Deployment and Imaging of laptops for individual and mass distribution for Oracle new hires.
●Provide support and training on Oracle applications for individual users or for a group.
●Laptop software and hardware troubleshooting, Data Recovery, and provide Telephony support.
ISP Channel
11/1999 – 04/2004: Computer/Network Technician
●Support and maintain office Computer Systems, Desktops/laptops, Printers, Computer Peripherals, and LAN/WAN peripherals.
●Provide Tier level I and II support by managing and responding to any computer related issues.
●Install/configure Router and connect Computers, Printers to Office Network.
●Install/reinstall Operating System, MS Office Suite, and Antivirus, in case of system failures, hard drive failures or virus system infection.
●Manage and Document any Computer/Network Hardware failures, repairs, installations, and removal of defective parts/peripherals.
●Performs desktop/laptop/equipment repair, Network and cable layout, and replaces defective parts and components to identify or remedy failures.
●Assist in developing strategies and planning for meeting future computer hardware and network hardware needs
●Provide instructions on how to Install/re-install Windows 98/XP/2000, Office Applications, Anti-virus, and Computer Assembly/Disassembly
●Provide instructions on how to install/configure networking devices such as Lan/Router (Linksys/Asus/CNET/D'Link), Repeater, Network Printer, and other Networking Peripherals.
●Demonstrate the use of networking tools such as Pliers, LAN Cable Stripper, Crimping Tool, LAN tester
●Firmware Maintenance functionality such as Upgrade or Downgrade.
RESTAURANT AND SERVICE INDUSTRY
11/1990 – 06/2014: Manager/Waiter
●Started as Janitor and move on until I become manager
●Provide excellent customer service
●Managing and Train new employees from dishwashers to managers
●Implement new ideas to produce more revenue
●Open new restaurants.
EDUCATION
●June 1993 AST Degree in Computer Science Skyline College San Bruno CA
●December 1994 CA Degree in Business Administration Skyline College San Bruno CA
●December 1996 AA Degree in Electronics Heald College San Francisco CA
●December 1996 AA Degree in Networking Technology Heald College San Francisco CA
●April A+ Certification
●MCP Certification
●Dell Certified Technician
●Lenovo Certified Technician
●HP Certified Technician
●June 1999 BA IT Management Golden Gate University San Francisco CA
●Current enroll in UX/UI classes expect to finish July 2024
REFERENCES: AVAILABLE UPON REQUEST.
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