JENNIFER SMALL

ad4q8o@r.postjobfree.com

856-***-****

**** ******* ***

Tobyhanna, PA 18466

PROFILE

Personable and dedicated Customer Service Representative and Front Desk Receptionist with extensive experience in private community and real estate industry as well as full service salon and day spa. Solid team player with positive upbeat attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. EXPERIENCE

Front Desk Receptionist, RE/MAX; Metuchen, NJ— 1997-2002

• Answered and directed calls using multi line telephone system

• Scheduled and confirmed appointments

• Delivered administrative support by making copies, sending faxes, sending emails, arranging documents and rearranging schedules

• Maintained agents and brokers daily calendars, set appointments with clients and set up office events

• Received and sorted incoming mail and distributed to corresponding personnel

• Oversaw office inventory by stocking supplies and replacing when necessary

• Determined needs of visitors once properly greeted and directed them to proper agent or helped with issue if it was attainable

• Maintained office equipment scheduling for maintenance and repairs when necessary

• Provided administrative support to co workers during high volume periods or special events

• Always answered phone with smile identifying myself and the company I was working for Front Desk Receptionist, Physical Features; Woodbridge, NJ — 2002-2004

• Answered phones on multi line phone system

• Made appointments for clients depending on type of service and when they were available

• Set up multiple appointments for same person on same day and ensuring the timing was correct and the stylist was on schedule

• Scheduled appointments for wedding parties, proms and other special events with multiple services and people

• Gave recommendations on hair and skin products while customers were at register

• Took all forms of payment when services were completed

• Greeted customers upon checking in and notified appropriate staff

• Kept shelves cleaned and stocked with hair and skin products

• Upon closing balanced payments and calculated to ensure amounts in cash, check and credit cards were correct and matched reports for the day

• Put phones on overnight message

• Dropped payments in safe set alarm and locked front and back doors

• Always greeted customers and stylists with a smile and answered phones before 3 rings identifying myself and the business

Watch Repair Technician and Assist Manager, Precision Time; Woodbridge, NJ 2008-2009

• Greeted customers as they entered store

• Asked questions to find out what brought them into store, new watch purchase or repair existing watch

• Explained pricing for all watch repair packages and their warranties

• If interested in new watch asked about their likes and dislikes, preferences, favorite brands and price range

• There was some light phone answering and email correspondence from district manager

• I was responsible for setting up interviews and conducting them as well as deciding who was the best fit for our store and train them

• Mostly it was sizing watches and replacing the battery

• We took all forms of payment and when closing the store at night I was responsible for making sure the register was correct and depositing the money before I went home and locking the store

• When opening the store I had to unlock the door get change from the safe and go on our district morning meeting via phone

I really enjoyed this job and repairing watches, I only left because my first husband had passed away in 2009 and I now had a 5 and 1 year old to raise on my own RECEPTIONIST, COUPLES CRUISES EDISON, NJ 2011-2013

• Answer multi line phone system

• Book cruise vacations and flights for client

• Work with Microsoft Office daily

• Register guests in specialized computer program for cruise ship

• Maintain friendly rapport with regular clients and answer any questions regarding their cruise and flight

• Process payments

• Maintain office supplies and cubicle

• Accompany owner on 4 cruises a year

• During cruise register guests for variety of activities, upgrade rooms and process payments

• With extensive knowledge of activities schedule and ship layout, answer our clients questions CUSTOMER SERVICE REP, JACKSON HEWITT 2023 season

• Greet clients and establish type of appointment

• Collect and copy client’s identification, tax documents and any rebate paperwork

• Answer phones and return calls on voicemail

• Set appointments for tax preparation

• Enter daily accounting and organize payments

• File, separate and record receipts

• Scan tax documents such as W-2, 1099 etc

• Fax requested documents

• Provide assistance to a ax professionals

EDUCATION

Middlesex County College Edison, NJ —Associates in Liberal Arts - May 2001 SKILLS

Call Center Operations Customer Relations Friendly demeanor Problem solving abilities

Product organization Process optimization Incoming and outgoing calls on multi line system

Courteous demeanor High energy attitude

Report creation Report generation Credit card processing Billing procedures

Organized Creative thinker Ready to work Ability to multitask

Very patient especially with unhappy customers, I can de escalate situation and problem solve to their satisfaction

References

Tasha Delp 732-***-**** known for about 4 years

Joseph Nemeth 732-***-**** known for 12 years

Susan Feldman 908-***-**** known for24 years

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