Gloria Foalima

**** ******** **** ** ******, WA *8422 206-***-**** ad4q83@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Offer strong clinical and customer service skills gained through 1+ year of experience within a high-volume dental practice. Maintain and safeguard patient privacy and confidentiality. o Work with high standards and dedication expected in the medical profession. o Adept at shifting priorities and bringing flexibility to dynamic situations. o Demonstrate independent work initiative, sound judgment, and attention to detail. o Microsoft Office Applications: MS Excel MS Word MS Outlook MS Access. o Communication Platform: Zoom.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office Procedures Scheduling Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Swedish Cancer Institute – Seattle, WA 02/2022 – 05/2022 Front Desk Coordinator, Contract only

o Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxing, answering phones and data entry.

o Greet patients/visitors to the department in a manner that is helpful and friendly. o Collect copays and take care of all billing.

o Verify insurance benefits for patients and advise them of coverage. Hytek Finishes – Kent, WA 01/2014 – 11/2021

Customer Service Representative

o Maintained production records and controlled timing and order of immersion in coating solutions. o Checked finished work for correct thickness of deposits and handled inbound and outbound phone calls. o Reviewed each production phase to verify product conformance with project specifications and adjusted settings to achieve desired targets.

o Signed forms for documentation regarding parts completed and entered data. Protective Coat Inc. – Kent, WA 03/2010 – 12/2014

Assembly Worker / Machine Operator

o Handled inbound and outbound phone calls.

o Removed surface imperfections, applied special undercoat, and sealed seams to ready surfaces for paint application.

o Met exacting tolerances when sanding and sealing final finishes. o Organized safe and compliant disposal of hazardous materials to protect team members and local environment from damage.

o Executed work orders for painting team as part of larger project schedule and handled cleaning duties. Dr. Weed – Mercer Island, WA 05/2007 – 02/2009

Orthodontic Assistant

o Interfaced with patients via inbound and outbound phone calls. o Informed patients of oral health tips, orthodontic appliance care, and home instructions. o Scheduled appointment for new and existing customers, factoring in provider availability and scheduling loads. o Prepped examination rooms, sterilized equipment and instruments, and maintained appropriate tray setup. o Documented patient information and treatment, verified insurance, and assisted with x-ray procedures. o Assisted with dental procedures, including molds, dentures, and application of products.