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Customer Service Mid Level

Location:
Gaithersburg, MD
Posted:
April 03, 2024

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Resume:

Ronnie Brown

Address: ***** *. ******* **.

Mooresville, IN. 46148

Cell: 734-***-****

Email ad4q7q@r.postjobfree.com

OBJECTIVED:

I am eagerly seeking to work for a company to utilize unique experience and help increase quality, productivity, and cost reductions to meet or exceed all company goals and objectives. Consistently strive to create a positive, fun and safe work environment; presenting a punctual and reliable employee—a team player who enjoys working with people in a personal yet professional manner.

I would like to pursue a career in a mid-level Manufacturing and Engineering industry. My experience working with Engineers in all my past jobs has greatly increased my desire to seek new challenges and opportunities. My additional experience in office administration and customer service, combined with strong organization, supervisory and staff training skills will greatly benefit your organization.

RELEVANT SKILLS

Strong knowledge of manufacturing methods and techniques, process development experience, workflow understanding, read drawings and ability to test, calibrate and troubleshoot electromechanical assemblies.

EXPERIENCE:

QIAGEN / NeuMoDx October 1, 2019 – Present

Current position: Manufacturing Specialist

• Perform Instrument Assembly in accordance with Assembly Drawings and Work Instructions.

• Completes repairs of Instrument assemblies and subassemblies, as needed.

• Carry out work in accordance with defined Quality Management System procedures.

• Support general Manufacturing objectives.

• Maintain fixtures, assembly tools, assembly instrumentation and manufacturing aids.

• Be committed to following and supporting safety practices.

• Prepares for production by reviewing work orders and production schedule, studying and clarifying specifications, calculating parts requirements; collecting materials and supplies.

• Set-up necessary area for different work orders.

• Documents production by completing applicable forms, reports, logs, and records equipment and batches.

• Keeps work areas clean and organized, keeping with 5S principles.

• Contributes to Continuous Improvement efforts; Identify and help implement process procedure, safety Improvements.

• Complete and maintain training records within expected timelines.

• Maintain functional understanding of cGMP's and the impact of deviation from controlled processes and/or procedures.

• Participate in investigations as needed.

• Train/mentor less experienced and new operators.

• Maintain inventory; familiar with Kan Ban, and FIFO. May be required to complete inventory counting, kit pulling, and to handle materials.

ONE ON ONE RECUITING (owner) 2019 – Present

Full Cycle recruiting for all open positions with various companies and domestic owners. HORIBA Instruments Incorporate (fulfilled/completed contract) 10/2018 – 12/2018 Corporate Recruiter

Full cycle recruiting of candidates for:

Mechanical Engineers/Material Handlers/National Account Mgrs. /Field Service Reps/Application Specialist in Electrical Engineers/Buyers/Dyno Engineers Finding top talent for five different Horiba Segments (Automotive Test Systems, Process & Environmental, Medical, Semiconductor, and Scientific), located throughout the United States. Review Job descriptions, find, and match candidates to the needs of Horiba positions using ADP as the company tracking system. Post available jobs advertisements online, set up interviews with qualified candidates, and work with different managers to find out what they are looking for to achieve consistent success with placements.

MANPOWER, Inc. of SE Michigan 04/2001 – 08/2018

Recruiter-Professional / Skilled Trades / Light Industrial / Manufacturing / Candidate Care Full cycle recruiting of candidates for:

Skilled Trades/Plumbing/Electrical/Welding/Fabrication/Carpentry/Soldering/Brazing/Machining/Powder Coat Painting /Auto Mechanics/CNC-Programmers, Setup, & Operators/CAD/CAM/Auto CAD/Manufacturing Assembly/Building and Machine Maintenance Obtained detailed job order information from customers to provide effective customer service and placements. Used database software to enter orders, track candidate submittals, coordinate interviews, assign and end associates, etc. Sourced candidates through external job boards and non-traditional resources and efforts, pre-screened and interviewed candidates in-person, by phone, and/or electronic correspondence.

Ensured candidate application paperwork was complete before assignment (reference checks, assessments, background/drug tests, orientation, and immunization compliance). Monitored attendance and performance using Quality Performance Program, coached, counseled, drafted, sent and documented warning/termination and congratulatory letters to ensure quality performance and job satisfaction. Performed customer evaluations at worksites to ensure safe work environments. Performed troubleshooting to resolve the problems or complaints of customers, candidates, and associates, attended various job/career fairs, performing mock interviews. Terumo Cardiovascular Systems (formerly Sarns 3M Health Care) 08/1991 – 05/2000 Trainer / Maintenance / Leader / Production

• Produced open-heart surgical products with a high degree of quality and accuracy.

• Implemented training programs for all new full time and temporary employees, wrote new and updated old procedures.

• Collected and utilized data on new and old equipment to improve the safety of all employees and visitors.

• Worked closely with engineers and teammates on improving productivity while maintaining cost objectives, design and modify old and new equipment and improve ergonomics.

• Tracked scrap rates and cycle time to improve cost reduction, utilized Just In Time philosophies, developed ability to read blueprints.

• Responsible for performing daily maintenance on equipment, implemented new daily, weekly, monthly, quarterly and yearly maintenance \ housekeeping schedule and performances.

• Gained familiarity with various types of measuring tools (calipers, gap gages, ID and OD plug gages) on various products.

• Operated plastic injection mold machines and assembled products in a Class A Clean Room,

• Performed quality tests on various products.

EDUCATION & TRAINING

• Dundee High School

• High School Diploma

• Monroe County Community College -Interior Decorating Team building programs:

• Conflict Resolution

• Increasing Human Effectiveness,

• Good Manufacturing Practices.

Knowledge of operating:

Hand/power tools, reading tape measures, calipers, levels, operating table saws, drill presses, grinders, running electrical wiring, plumbing, laying tile and wood working. Worked with ADP and AS400 systems, MS Outlook, Word, Excel, Certified in CPR, Hi-Lo Experience. References available upon request.



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