Customer Service Project Management

Eugene Curry 862-***-**** ad4q7p@r.postjobfree.com

Core Strengths

Project Management // Performance Management // Customer Service // Short- & Long-term Planning // Compelling Communication Skills // Documentation//Leader//Coach//Results Driven//Self-Motivated

Education:

Glenwood Campus

East Orange, NJ

Diploma obtained 2008

Technical Skills

Microsoft Office (All) Adobe Acrobat Professional Warehouse Management System (WMS) Google Suite

Hello Fresh USA; Newark, NJ, June 2020- present

Shipping Area Manager

Oversees the day-to-day operations within the functional areas of receiving, shipping, storage / distribution of goods, and logistics.

Coordinate activities and provides coaching and guidance to workers in the quality team.

Works alongside and with the team, stepping in as needed to ensure maximum productivity.

Responsible for following and enforcing all safety, GMP and SQF policies/procedures, as well as adherence to PPE/hygiene policies.

Certified in operating all material handling equipment as needed by location.

Respectfully communicate with all employees and leads.

Supervise a team of 10-15 employees and ensure efficient and safe operations of shipping activities.

Develop team by ensuring proper training, day - to- day coaching, and certifications are completed

Communicate daily with carriers to ensure on time compliance

Plan and assign work of subordinates.

Provide all employees with necessary tools, proper training and corrective direction

Occasionally required to communicate with other departments within the distribution center in order to collaborate and solve problems.

Maintain discipline, morale and harmonious relations among subordinates.

Investigate and adjust personnel problems within area of responsibility.

Respectfully support and follow direction from management and completes tasks with minimum supervision.

Train new employees on standard operating procedures

Responsible for upkeep of equipment including reporting defective equipment to management.

Maintains the work area in a clean and orderly condition and follows prescribed safety regulations.

Update data in the computer system; via data entry using computer programs (Microsoft Office, Google Sheets).

Provide coaching and development to shift hourly associates.

Provide all employees with necessary tools, proper training and corrective direction.

Report information and update managers throughout every shift with knowledge of that day’s production.

Resolve employee issues through appropriate problem resolution.

Check and respond to emails in a timely manner.

Balance quality, productivity, cost, safety and morale to achieve positive results in all areas.

Work to continuously improve processes.

Manage departmental performance measures, including visual controls and provides regular

progress reports to shipping during the shift.

Submit paperwork at the end of the shift.

Conduct daily shift meetings and safety meetings with employees.

Conduct interviews for nonexempt shifts within the department.

Perform accident investigations.

Manage department priorities as situations arise.

Track absenteeism and timekeeping daily.

Perform accident investigations and notify management as appropriate

Hello Fresh USA; Newark, NJ, September 2017- 2019

Shipping Supervisor

Implemented a process that improves shipping

Made sure associates were following the systems correctly

Managed the team responsibilities while assisting with duties, and sign offs with multiple carrier

Ensures accuracy and correct shift selection for box counter tool, shipping logger, and Shipping dashboard

Hello Fresh USA; Newark, NJ, August 2015 - September 2017

Production Supervisor

Lead a team by achieving Production goals and weekly/daily objectives

Ensure the team complies with GMP standards and safety measures that are in place

Assist Quality Control with supervising what goes inside the kit bags

Communicate with the leadership team on gathering the proper info needed to complete the daily task

Responsible for directing and supervising a group of employees involved in inspection and sanitation procedure

Basso Sanitation; Newark, NJ, August 2011- June 2013

Sanitation Supervisor

Ensure all routes are being picked up

Constant communication with drivers awareness

Follow drivers and lifters routes to make sure the job is being properly done

Responsible for directing and supervising a group of employees involved in inspection and sanitation procedure

Responsible for compilation and maintenance of inspection reports and records.

Analyze facts or circumstances surrounding individual problems to determine what action should be taken within the limits of standard practices.

East coast sanitation; East Orange, NJ, November July 2010

Sanitation Supervisor

Ensure all routes are being picked up

Constant communication with drivers awareness

Follow drivers and lifters routes to make sure the job is being properly done

Provide all employees with necessary tools, proper training and corrective direction

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