YOUSSEF REGHAI

QUALIFICATION SUMMARY

A team player with experience in credit, collections, billing, usage, fraud, and data analysis, Analytical thinking, compliance, telecommunications, C++, Java, Networking, tech support, Insurance, and financial services. I have experience in sales, help desk, customer service, authentication, investigation, research, data mining, supervisory and management positions. I seek a challenging position that provides opportunities for growth and personal development and to learn new processes and procedures quickly with little direction in a fast, changing, and challenging environment. I would like to use my communication and time management skills. I can use my flexibility to work as a team player and work independently. I also speak and write Arabic and French fluently.

PROFESSIONAL EXPERTISE

Insurance Sales Producer 5/2022 – 9/2023 Allstate /EIG & Chevy/Hyundai Dealership - Long Beach, CA

Work hand in hand with Sales Managers and Finance Managers on The Sales Floors to help with vehicle deals closings and to support Both Chevrolet and Hyundai Dealerships. Building rapport and assist all vehicle buyers by giving advice and recommendations when it comes to their Auto, home, and Personal Umbrella Policy and all Insurance Products be it commercial or personal. Draft proposals and present them for each customer based on their specific coverage needs. Use CRM, Gateway, Advice Pro, Lightspeed Dialer system and other applications including Microsoft suite and internal databases and communications to solve or resolve tickets issues or IT fixes. Handle cancellations, Endorsements, Billing, Payments and Bundling services via Text, Chat, email or by phone.

Insurance Sales Producer 3/2021 – 7/2021 Farmers Insurance group – Long Beach, CA

Strong organizational skills, analytical and problem-solving capabilities. Great listening and closing skills and work within multiple quoting systems while maintaining a consistently strong and active new business pipeline. Good communication skills, self-motivated, positive attitude, professional, ethical and details oriented. Networking with other professionals like CPAs, Realtors, and Mortgage Brokers. Broad portfolio of insurance products: Auto, Commercial Auto, Renter, Home, Business, Work Comp….

Licensed Insurance & Manager 9/2018 – 3/2021 Global Guard Insurance Services - Long Beach, CA

California Resident Insurance Property & Casualty Licensed. Strong Ability to multi-task while training new insurance agents on different software systems, processes, scripts, and new sales strategies and helping new hires to get Licensed.

Work with the underwriting department from different insurance companies. Excellent management, organizational and people skills. Self-starter who works well independently and a team player when it comes to working as a team. Using multiple insurance platforms like Progressive, Kemper, Infinity, Aspire, National General and others.

Financial and Fraud Analyst 9/2017 – 9/2018 TD Bank/Nordstrom card services - Denver, CO

Analyze loss patterns and provide feedback to improve strategies using financial and fraud analysis.

Experience of regulatory compliance and financial concepts and sanction screening.

Experience with Macros and detect fraud patterns and reporting new fraud typologies.

Review fraud detection queues to identify fraud accounts and trends then alert law enforcement.

Perform real-time card monitoring, utilizing multiple systems/applications like First Data.

Process Risk Strategy identifying possible fraud activity while working with Card Services business unit.

Manager 3/2015 – 8/2017 Safeway Inc - Superior, CO

Completing daily paperwork, make the drop off to the bank daily and make sure all shifts are covered.

Ensuring previous job assignments were completed and assigning new ones for the following Shift.

Forecasting and Ordering Inventory and Sales Projections. Cash control procedures. Hiring, training, supporting, and developing Individuals. Checking in the vendors, pricing, and stocking.

Analyst 1/2014 – 2/2015 Septodont -Louisville, CO

Accountable for aligning the accuracy of original schedules to forecasted work volume, and all load factors.

Measured and analyzed data. Made recommendations to improve scheduling management and efficiency.

Illustrated information through use of text, charts, spreadsheets, and Microsoft Dynamics AX 2009.

Provided support, guidance, and direction to Schedule Administrators, ensuring that local data relevant to the production and maintenance of efficient and effective schedules is proactively monitored and accurately maintained.

Fraud Analyst 6/2009 – 12/2013 CenturyLink Telecommunication – Denver, CO

Performed data mining utilizing fraud detection software and checking multiple databases, websites, and Excel.

Used analytical skills and developed investigative plans to track, detect, and prevent fraud.

Conducted investigations includes data analysis and perform research and draw conclusions.

Provided reports while maintaining confidentiality of all sensitive investigative information.

Assisted and collaborated with other departments and acted as liaison in achieving and maintaining compliance.

Provided tech support to various platforms, applications and software used daily and prepared recommendations, reports.

Visio, LexisNexis, Fair Issac, WorldCheck, Factiva, Microsoft Word, Excel, Outlook, Access, PowerPoint, and Project.

Fraud Specialist III 1/2005 – 6/2009 Qwest Telecommunication – Denver, CO

Provided tech support for departments and vendors by resolving issues and navigating multiple systems.

Monitored and assessed high-risk customer accounts for fraud, authentication, and report new fraud typologies.

Enforced authentication and prevented stolen identity through fraud final bill investigations.

Assessed risk classifications for accounts and enforced Century Link Review Desk Policies.

Developed and maintained Credit Financial Support as business demands change constantly.

Use: C+, Twist, Oscar, LexisNexis, WorldCheck, Factiva, Boss/Cars, CRI/MCRF, Cola, QBAT,Fairisaac/Liquid credit.

Analyzed, and merged data from different databases and systems to prevent risk, fraud, and stolen identity theft.

Credit/Collection Specialist III 3/2001 – 1/2005 US West Telecommunication – Denver, CO

Monitored and assessed high-risk customer accounts for airtime usage and non-payment. Personally, collected over $100,000 per month and assessed over 8,000 accounts per month, and participated in successfully increasing wireless collections to $3 million per month. Processed payments, negotiated arrangements, and educated customers on collection process and policies.

Tech Support / Help Desk Manager 9/2000 – 3/2001 Ford Motor Company - Denver, CO

Managed a group of 40 people providing customer service and tech support in a high-volume call center environment.

Professionally handled customer escalation calls to resolve problems and satisfy issues within company policy.

Implemented creative solutions to problems without compromising productivity and goals.

Data / Software Library Manager 6/1997 –10/2000 IBM - Boulder, CO

Provided help desk while Installing software and updated the software library database and data bank.

Provided tech support while generating purchase orders using VM, Unix and prepared contract proposals.

Provided purchase orders in a timely manner to employees around the country by mail, fax, or email.

Manager 5/1993 – 5/1997 Southland Corporation - Boulder, CO

Forecasting and Ordering Inventory and Sales Projections. Cash control procedures. Hiring, training,

supporting, and developing Individuals. Checking in the vendors, pricing, and stocking.

Completing daily paperwork, make the drop off to the bank daily and make sure all shifts have adequate coverage.

Ensuring previous job assignments were completed and assigning new ones for the following Shift.

EDUCATION

Regis University Computer Science 4th year Denver, CO

Applied Professional Training Telecommunication Technology Denver, CO

License Resident Producer Property and Casualty Broker-Agent Los Angeles, CA

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