Regina Edwards

Conway, AR *****

ad4pxo@r.postjobfree.com

+1-762-***-****

More than 20 years of experience in Customer Service service with recognized strengths in Switchboard Operating, Data Entry, Account Maintenance, Problem Solving and Troubleshooting, Knowledge of Copy Machines, Fax Machines, PC and Mac systems. Experienced in Microsoft Excel and Microsoft Word. Excellent verbal and written communication skills, accurate, punctual, detailed, outgoing and reliable. Able to train, motivate and supervise customer service employees.

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

Reign Solutions Inc - Conway, AR

August 2021 to Present

Financial Services-(Remote) Anwsered inbound calls, Assisted with Account Balance, Assisted with Mobile and Online Banking, Assisted with declined transactions, Issued/Re-issued debit/credit and replacement cards etc---Staffing Agency/Assignment completed

Dispatcher- Scheduled pick- ups for junk/furniture removal. Liason between Driver and Customer, followed route until completed along with submitting invoices.--Staffing Agency/Assignment completed Senior Assistant Customer Support

SPECTRAFORCE; RALEIGH,NC

January 2023 to June 2023

Answered telephones and responded to multiple customer inquiries and requests regarding WI Medicaid. Forwarded calls to appropriate personnel, recorded call on account history record with results of the inquiry. Initiated required confirmation without direct supervision. Processed customers requests by sending emails, returning telephone messages, or using other related communication. Processed calls in a manner that ensures service level agreements (SLAs) were met or exceeded as well as First Call Resolution (FCR). Performed data entry and matched documents to appropriate accounts to ensure up to date and accurate information.

Customer Service Representative

EVERISE; CONWAY - AR

January 2020 to March 2021

Answered incoming calls and transferred to appropriate staff. Data entry, problem- solving, processed payments, aid customers in understanding products and services, general office duties.. Administrative Assistant

ALL THINGS AUTO - Clarksville, TN

January 2015 to December 2018

Answered incoming calls and transferred to appropriate staff. Greeted and directed visitors, distributed messages, and kept contractor lists updated. Ran daily and weekly reports/kept inventory of office supplies. Maintained weekly itineraries for office staff and file maintenance. Apartment Manager

RANDSTAD STAFFING - Clarksville, TN

January 2015 to December 2015

Maintained building systems by contracting for maintenance services and supervising repairs. Enforces occupancy policies and procedures by confronting violators. Contracts with tenants by negotiating leases and collecting security deposit. Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units. Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.

Customer Service Rep

AGERO - Clarksville, TN

April 2013 to June 2015

Worked with customers covering 50 states while arranging roadside assistance. Customer support for various insurance companies. Quickly and effectively solved customer challenges. Maintained quality control/satisfaction records, and constantly sought out new ways to improve customer service.

Customer Service Rep

RANDSTAD STAFFING - Clarksville, TN

January 2012 to December 2013

Worked with customers covering 50 states. Arranged roadside assistance. Customer support for various insurance companies. Quickly and effectively solved customer challenges. Maintained quality control/ satisfaction records, and constantly sought out new ways to improve customer service. Education

Midcontinent University - Hopkinsville, KY

2013 to 2014

Daymar Community College - Paducah, KY

2008 to 2009

Meridian High School

1996

Skills

• Pays close attention to the day -to -day details of an office (10+ years)

• Strong written and oral communication skills

• Strong computer and data entry skills

• Numeracy skills

• Strong organizational skills that allow me to carry out tasks effectively

• Proficient at problem solving to effectively carry out clerical functions as they arise

• The ability to adapt to thrive in fast-paced work environments

• Dependable

• Teamplayer

• Data entry

• Front desk

• Customer service

• Medical terminology

• Clerical experience

• Typing

• HIPAA

• Order entry

• Cash handling

• Windows

• Guest services

• Supervising experience

• Account management

• Banking

• Hotel experience

• Shift management

• Social media management

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