Change Management Operations Analyst

Michael Mercurio

253-***-**** ad4puy@r.postjobfree.com

Senior Operations analyst with the Information Systems department, Tier II/III support applying expertise with JCL, batch processing, programming, transmission systems, change management and troubleshooting abilities. Proven ability to develop and organize reports for metrics and reporting.

Assurance Production analysis Metrics reporting Analytical issue correction Develop and administration of training Managed transmission environment Quality Control

TECHNOLOGY EXPERIENCE

HP Application Lifecycle Management Quality Center

Azure DevOps

VANTAGE mainframe software

PARIS mainframe software

COBOL, REXX, SAS, CA-Easytrieve, and Crystal Reports programming

CONNECT:Direct – Sterling Commerce

Updating and installing PC based software and systems

SNA, TCP/IP, and VTAM networking experience

CA-Endevor, CA-1 (Tape Management System), CA-ACF2, CA-RACF, CA Express Delivery

Proficient in Word, Excel, Outlook, PowerPoint, and other MS Office applications

Problem and Incident Management – Remedy and Peregrine

IBM utilities, ISPF (Interactive System Productivity Facility), SDSF (System Display and Search Facility), DFSMShsm, TCP/IP, CICS, DB2 for z/OS

PROFESSIONAL EXPERIENCE

Symetra Financial, Bellevue, WA 2016-2024

STE Analyst (2016 – 2024)

Performed QA assurance testing for GLWB (Guaranteed Living Withdrawal Benefit) release testing for functionality, to include using Actuarial calculators for verifying test results Used HP Quality Center for tracking and updating defects.

Performed QA testing for transactions, statements, tax forms, writing Test cases and then verifying the correct dates and amounts were being produced in the generation of the annual customer statements.

Participated in writing Test cases and testing of Security Error project to verify all Vantage screens being used have the proper functionality and security attached to them.

Jack Henry and Associates, Seattle, WA 2010-2016

QA Analyst – Advanced (2010 – 2016)

Administered and maintained software change management system over many different mainframe systems, implemented new releases and performed daily quality assurance verification on all changes created by programming. Documented step-by-step procedures for using Endevor change management procedures for use by programming groups.

Performed QA assurance testing for fraud analysis department in testing a new software system for tracking and reporting card fraud and for program changes for our online systems. Used HP Quality Center and ALM to hold Test plans and track defects.

Participated in day-to-day maintenance of the RACF database for userids and dataset rules for both the batch and online systems.

Facilitated Data Navigator IBMzOS changes and participated in testing before installation into the Production environment.

Washington Mutual Bank/JPMorgan Chase, Seattle, WA 1993-2009

Systems Analyst – Sr. (2005 – 2009)

Created 200+ mainframe transmit jobs for disaster recovery test which were to supply needed incoming vendor and application file to batch cycle processing. Facilitated

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scheduling and monitoring of jobs for completeness. Successfully delivered needed input file in proper timeframe, exceeding user expectations.

Modified over 800 transmit table members to remove parameters to increase throughput, tested and moved them through change control system, improving transmission efficiency and lowering mainframe processing cycles.

Redesigned two-way file transmits between card services group and vendor, due to decommission of old system, by creating 800+ jobs to handle unique file naming conventions, increasing process reliability, delivering successful functionality, allowing resources to be saved.

IT Analyst III/Technical Analyst III (2000 – 2005)

Developed new steps to existing offsite tape storage processes and procedures to create electronic reporting, replacing current paper reports, while increasing efficiencies, decreasing vendor turnaround times and report handling.

Accomplished successful integration of new PC-based mainframe trouble ticket system. Developed and supplied needed training, administered and oversaw resolution of issues, maintained working internals for ongoing system, created needed daily/monthly reports. Successfully increased functionality from old system while using new technology.

Created transmission statistical reports per user’s specifications that were used for balancing purposes to ensure that all incoming vendor transmits were processed properly, resulting in improved productivity and eliminating redundancies.

Operations Analyst II (1996 – 2000)

Redesigned rate transfer input to accommodate software limitations, efficiently sending daily rate files, which allowed branches to have correct rates prior to daily start of business, protecting financial exposure for the company.

Conceived, implemented, and administered procedure to send all outgoing transmit file via cross-system link, which resulted in no missed service level agreements with corresponding outside vendors.

Teamed with vendor to analyze and implement recommended requirements for automated silo-based tape system. Coordinated installation of hardware and facilitated conversion of manual tape library to automated system successfully, increasing both accountability and productivity, while reducing errors.

Operations Analyst (1993 – 1996)

Researched and documented all merger related tape cartridges for offsite storage including correct tape information and retention periods, sent media offsite while maintaining all compliances.

Revised code in Special Handling system for adding new authorizations, after learning proper programming language, so that increased efficiently, and accountability was attained.

Co-implemented new change control system for better audit control and processing. Created training manual and delivered training to application groups, administered internal updates and controls. Refined reporting capabilities, successfully transitioned to new technology, while providing increased functionality for JCL, program changes, and testing.

ADDITIONAL EXPERIENCE

Implemented and maintained the CONNECT:Direct (Network DataMover) distributed download processes.

Worked on bank and branch conversions, setting up JCL and schedules for execution.

Supervised Production batch processing shift and trained operations personnel.

25+ years in the data processing field, including both Operational and Production Support experience.

EDUCATION

DFSMShsm training – IBM

REXX training – ProTech (Professional Technical Training Inc.)

SAS programming – SAS Institute

CA-11 Restart and Tracking – Computer Associates

Crystal Reports training – CBT course

Automated Cartridge System training – StorageTek Corporation

VSAM/IDCAMS for COBOL Programmers – Boeing Computer Services

COBOL programming – Tacoma Community College

Advanced Technical Training for Operations (IBM) – Systematics Inc.

A.A.S, Mechanical Engineering – Alfred State Agricultural and Technical College

ITIL training – Pink Elephant

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