Human Resources Data Entry

Janelle Mukete

Newnan, GA *****

401-***-**** - ad4pta@r.postjobfree.com - WWW: https://www.linkedin.com/in/jmukete

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to maintain efficient work to meet team goals.

Skills

Proficient in English & Haitian Creole: Read, write and speak

Proficient in Microsoft Office

Proficient in Google Applications

7+ years Excellent customer service

Data Entry

ICD 10 coding

Billing

Processing/adjusting claims

Critical & Strategic Thinking

Adaptability and Flexibility

Processing Claims

Healthcare Terminology

Claims Terminology

Team Collaboration

Multitasking Abilities

Case Management

Effective Communication

Assertive

Analytical Skills

Data Collection

Time Management

Attention to Detail

Public Health Knowledge

Proficient in Salesforce

Call Center Experience

Clear verbal & written communication

Individual and Community Advocacy

Relationship Building

Proficient in QuickBook

Payment Processing

Payment Disputes

Client and Community Service

Maintaining Updated Records

Project Planning and Organization

Human Resources

Assignment Management

Schedule Coordination

Problem-Solving

HIPAA Guidelines

Schedule Management

Training Skills

Team building

Record keeping

Supervision and leadership

Quality Assurance

Organization

Project Planning

Troubleshooting

Work History

04/2022 to 07/2023

Human Resources - Contact Tracer

Shutterfly – Remote

Provided education and guidance on isolation protocols, symptoms monitoring, and available resources to individuals diagnosed with COVID–19

100-150 Outbound Calls

Project Planning

Documentation Review

Product indexing

Conduct interviews with Shutterfly employees who have tested positive or have been exposed to someone who has tested positive

Document all interactions and maintain confidentiality of sensitive information in accordance with HIPPA regulations

Submit Paid Sick Leave to payroll

Answering employee inquires

11/2020 to 11/2021

Contact Tracer

Partners In Health – Remote

Provided education and guidance on isolation protocols, symptoms monitoring, and available resources to individuals diagnosed with COVID–19

50-100 Outbound Calls

Conducting interviews with Massachusetts residents who have tested positive or have been exposed to someone who has tested positive

Document all interactions and maintain confidentiality of sensitive information in accordance with HIPPA regulations

Follow up, monitoring persons during quarantine/isolation

06/2015 to 03/2020

Blue Cross Medicare Concierge

Blue Cross Blue Shield RI – Providence, RI

100-150 Incoming & outbound call handling

Manage 50-100 insurance policy accounts daily

Process claims

Work independently and collaboratively in a fast-paced environment

Review policy coverage and interpreted insurance contracts to determine claim eligibility

Maintained accurate records and documentation throughout claim process

Correct billing errors by corresponding with hospitals and doctors office

Pharmacy inquiries

Verify insurance

Answer inquiries by clarifying desired information

Researching, locating, and providing information, explain products and services to new and existing members

Performed Special Projects

Floor Support: Assisting colleagues w/ their cases and live calls

Reviewing ICD codes

Submit & review grievances & appeals

Education

10/2022 - Present

Bachelor of Science: Finance - Undergraduate Studies

Post University - Waterbury, CT

Minor: Healthcare Management

Member of Honors Society

Hobbies and Interests

Volunteer work within my community

Languages

English

Native

Haitian Creole

Bilingual

Contact this candidate