ROBERTA PIO (she/her)

562-***-**** ad4ps3@r.postjobfree.com in/roberta-pio/

PMP-certified professional with over seven years of driving projects through completion, optimizing processes and productivity, assisting with business development, and managing multiple complex strategic and operational initiatives in a dynamic environment. SaaS, CPG, E-Commerce, Marketing, Creative, and Legal experience. WORK EXPERIENCE

Avid Technology Jan 2023 - Present

Subscription Project Manager (Customer Success and Subscription Management)

● Led cross-functional teams (internal and external) through the initiation and completion of a variety of complex strategic, technical and operational initiatives with multiple stakeholders, dependencies, risks, milestones, and competing deadlines.

● Built and maintained relationships with stakeholders to support the growth of the Customer Success & Subscription business.

● Owned and facilitated meetings with stakeholders across multiple geographies to drive program progress and establish clear ownership, next steps, and goals, and propose clear strategic solutions, while resolving roadblocks as they appear.

● Collaborated with Sales, Analytics, Engineering, Finance, Order Management, Order Fulfillment, and Marketing teams to resolve Subscription licensing issues, process quarter deals, and promote customer’s engagement and retention.

● Proactively addressed risks, raised flags, identified root causes and gaps before they became a problem for other teams, and found creative solutions to quickly address issues and optimize current systems by providing systematic and scalable solutions.

● Led quarterly post-mortem and provided actionable insights to drive continuous improvement and achieve business objectives.

● Partnered directly with the department’s VP to manage strategic planning and define the team’s priorities for both B2B and B2C initiatives, based on data collection, analysis, and reporting to support our KPIs/OKRs goals.

● Implemented Project Management processes and tools to improve cross-functional collaboration and productivity. Scale Media May 2021 - Jan 2023

Senior Project Manager (PMO)

● Oversaw the initiation, planning, execution, and completion of multiple complex projects simultaneously, while ensuring it stayed on time, on budget, and within scope, and project documentation stayed up to date.

● Monitored and Controlled progress and performance of the project, mitigating risks, and implementing change control.

● Collaborated with multiple teams (Brand, Creative, Digital & E-Commerce, Marketing, Supply Chain, Regulatory, etc) to create integrated solutions, roadmaps, and achieve success against most important program goals.

● Coordinated with external vendors and internal stakeholders to integrate new technologies and tools into existing marketing analytics and CRM infrastructure to identify trends and patterns, and act on the insights gleaned from the data.

● Coordinated supply chain collaboration with internal departments and external partners to efficiently meet demand, plan all activities related to product launches, plan all Marketing pushes, review UX designs and ensure on-time delivery.

● Implemented and optimized over 50 internal processes, improving productivity and shortening completion time.

● Developed a new Scope template, a new way to define KPIs and complexity, a new approach to milestones and established timelines, and a process to use Gantt Chart to properly assign and manage resources against other internal projects to give a better program overview and Omni Channel approach. These efforts resulted in 60% more efficiency when running projects.

● Rolled out Monthly and Quarterly Reporting meetings company-wide to improve cross-department visibility, and encourage metrics reporting and accountability, while removing the need for other internal meetings.

● Manage 3 direct reports while delegating tasks, providing assistance, and encouraging career development. LD Products Sep 2015 - May 2021

Marketplaces Manager (Projects and Operations) Sep 2020- May 2021

● Scoped projects with comprehensive timeline, user stories and acceptance criteria, to ensure seamless execution.

● Managed a team of 4 direct reports, focused on operational process improvements, order management, and catalog logistics.

● Created processes to use PowerBi and used SQL queries to pull data for various reports, reducing manual work by 40%.

● Owned creative direction of the brand on Marketplaces and worked closely with Design team to create visual assets.

● Assisted with product development meetings, created launch strategies, oversaw A/B testings, and analyzed revenue data.

● Represented the department on PMO Meetings and DEV Sprint planning, and oversaw the department’s daily Scrum meetings.

● Presented project status reports to stakeholders, acted as the point person between the internal teams and external teams, and communicated expectations, updates and action items clearly to team members. Project Manager (Business Development) Jul 2018 - Sep 2020

● Drove the planning and execution for key projects. Onboarded new tools to enable scalable and repeatable operations.

● Created and maintained comprehensive project documentation, SOPs, and tickets in Jira, Confluence/Wiki, and Asana.

● Worked with the design team to develop new and optimized branding for listings and storefront, and A/B tested for conversion.

● Acted as the point person between the internal teams and external teams to implement key initiatives. 1

Project Coordinator Jan 2017 - Jul 2018

● Managed Marketplaces-related projects, maintained project documentation, and acted as liaison between departments.

● Managed new product launches and re-launches on Marketplaces, using various tools to improve conversion and revenue.

● Performed quality control of creative work by documenting rounds of feedback, coordinating proofreading, and legal approvals. Customer and Sales Specialist Sep 2015 - Jan 2017

● Performed customer service and troubleshooting via email, phone, and live chat, using RingCentral and ZenDesk.

● Helped clear up stuck orders on Magento, Amazon Seller Central, and Microsoft Dynamics 365. Felahy Law Group

Legal Coordinator May 2013 - Sep 2015

● Managed and executed office operations, accounts receivable and payable, and vendor relationships.

● Created an internal organization and naming system to locate important records easily.

● Assisted attorneys by filing legal documents, drafting Proofs of Service, calculating service timelines, keeping track of all billable hours and expenses, keeping legal calendars up to date, creating trial books, and generating invoices and settlement records. Koral USA

Business Office Manager Jun 2010 - May 2013

● Managed and executed office operations, inventory, accounts receivable and payable, and vendor relationships.

● Managed projects to improve listing conversion, overall revenue, forecasting, and social media presence. Implemented and managed all Social Media, SEM, Google Ads, Facebook Ads, and Website Content for the business.

● Worked directly with executives developing business strategies. In-person sales at booths at Jiu-Jitsu Tournaments. SKILLS & PROGRAMS

Languages: English (Fluent), Portuguese (Native), Spanish (Limited Working Proficiency). Skills: Program and Project Management, Schedule Management, Budget Management, Change Management, SDLC, Risk Mitigation, Resource Coordination, Agile Methodology, Process and Performance Optimization, Cross-Functional Leadership, People Managing, Complex Communication, Executive-Level Presentation and Reporting, Strategic Planning and Implementation, KPI Monitoring. Programs: Asana, Smartsheet, Trello, JIRA, Confluence, Google Suite, Meta Business Suite, Office 365 Suite, Dynamics 365, Figma, Miro, Brand Folder, Canva, Slack, Google Analytics, Adobe Analytics, Power BI, Microsoft SQL Server, Amazon Seller Central, Magento. EDUCATION & CERTIFICATIONS

Universidade Federal do Rio de Janeiro (UFRJ) Rio de Janeiro, Brazil Journalism & Literature 2004 - 2008

Project Management Professional (PMP) Issued on Jun 2019 Project Management Institute (PMI) Credential ID 2596948 Agile Hybrid Project Pro Micro-Credential In Progress Project Management Institute (PMI)

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