Gary Jones, M.B.A.

Mailing: P.O. Box ***** Raleigh NC, 27627 919-***-**** ad4pri@r.postjobfree.com SUMMARY OF QUALIFICATIONS:

Professional with years of combined experience in operations, admissions, business development activities and managing end to end operations including policy and procedure, consultation, administration, and housing management. Proactively manage time with the ability to meet deadlines, work well in a team environment as well as individually with minimal supervision. EDUCATION

M.B.A., University of Phoenix, Master Business Administration and Management B.S., Shaw University, Business Administration/Management KNOWLEDGE, SKILLS & ABILITIES

Public Speaking, Academic Advising, Microsoft Office, Leadership Building, Dorm Management,, Citrix, Outlook, Dropout Detective, Technical Support, Customer Service, Jenzabar CRM, SalesForce CRM, SalesForce Lightning CRM, Ring Central, Campusview, Marketing, Research, QuickBooks, Nexus CRM, Microsoft Teams, Moto, Enrollment Management, Critical Thinking, Excellent Communication Skills.

EMPLOYMENT EXPERIENCE

Student Success Coordinator/Engage Coach

ECPI University – Raleigh, NC 4/2022 – Curent

• Responsible for planning and implementing a comprehensive student success program.

• Provide customer service function for the campus.

• Assists in meeting student success and retention goals.

• Served as liaison in helping the student obtain needed support services.

• Works closely with the faculty and academic staff to ensure students who need assistance are identified and helped.

• Assist as a member of the campus leadership team.

• Report to the President re-entry, cleared, pending, pipeline and forecast numbers.

• Prepare Re-Entry reports.

• Participate and follow up with re-entry students.

• Monitor enrollment numbers.

• Assist in gaining better retention.

• Create and monitor ARBs (Academic Review Board).

• Assist as a member of the graduation committee.

• Serve as a liaison between all departments.

• Plans and conduct meetings with students and program directors.

• Plans and conduct meeting with leadership teams.

• Acts as formal liaison between financial aid director and student.

• Plans and conduct ARB’s (Academic Review Boards) meetings.

• Assist students with class schedules.

• Assist with graduation ceremony.

Gary Jones, M.B.A.

Mailing: P.O. Box 37252 Raleigh NC, 27627 919-***-**** ad4pri@r.postjobfree.com

• Participate in programs, departmental, divisional, and institutional meetings and other activities.

• Facilitate new student orientation sessions.

• Always maintain proper communication and supportive relations.

• Speak at orientation and welcome presentation.

• Conduct one-on-one coaching sessions with an assigned caseload of students to develop strategies that promote student success.

• Assisting students with identifying and affirming strengths, setting goals and identifying, planning for, and overcoming potential obstacles, and defining steps in accessing the appropriate services to support them when challenges arise.

• Collaborate with internal workforce and career development staff to ensure that students receive career guidance and support.

• Follow up with cleared, not cleared and pipeline students for re-entry.

• Provides students with information relative to school procedures, curriculum and extra-curricular opportunities. Serves as a resource for information regarding the educational program, activities, and services of the school.

• Monitor grades and activity for success.

• Support students through their academic careers.

• Proactively advise groups of assigned students by phone, email, and text.

• Address and resolve student problems through research, collaboration, and follow up.

• Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.

• Document all student interaction through software applications.

• Ensure that the finalization of student registrations.

• Monitor and outreach to students based on attendance, intervene with early at-risk students, and assist students through the satisfactory academic progress process.

• Monitor policy compliance in accordance with accreditation.

• Inform students of tutoring and other University resources. Rent Relief Case Management, Remote

Yardi Temp for Randstad – Raleigh, NC 1/2022 – 4/2022

• Access rent relief management software programs.

• Assist tenants and landlords to access the on-line ERAP rent and utility assistance portal, including completion of all relevant fields and uploading required documents.

• Upload documents to ERAP portal in a timely manner to ensure prompt processing of rent and utility assistance applications.

• Manage a portfolio or clients and ensure success through the attainment of asset goals and objectives.

• Use your strong follow-up and communication skills to conduct weekly calls with clients to review pricing performance and provide recommendations.

• Respond to escalated situation for rent relief assistance for clients.

• Ensure that participant files are maintained, and data entry is completed with accuracy.

• Utilize internal and grant funding databases and filing systems, in accordance with the program criteria and process.

Gary Jones, M.B.A.

Mailing: P.O. Box 37252 Raleigh NC, 27627 919-***-**** ad4pri@r.postjobfree.com

• Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping correct information for other types of reporting.

• Research and confirm ownership landlord property with Property Shark.

• Case management, for application tracking, status updates and approvals.

• Payment approval for funds to landlords, tenant and utility providers.

• Audit functionality to ensure accurate and timely dispersal of funds as well as compliance.

• Implementation process that takes days for approval.

• Utilize cloud-based software host in the cloud to access and use via web browser with a dedicated desktop client.

• Provide exceptional customer service.

Admissions Specialist, Ground and Remote

MyComputerCareer – Raleigh, NC 12/2019 – 9/23/2021

• Assist students in completing the necessary applications, explaining what documentation is required for a complete application.

• Implement SalesForce Software, Sales Force Lightning, Team Viewer, Zoom, Google Hangouts and Meets to accurately assist students for completing all required documents.

• Maintain student records which may include data entry, retrieval of data, external transcript review and identification.

• Compile, maintain, and utilize complete and accurate computer information systems, records, and reporting.

• Provide software support for upload and download of files.

• Sign Paramount Loans for student funding.

• Enter new prospects and assist with record management in SalesForce.

• Track, organize, and communicate with applicants regarding all incoming application materials utilizing SalesForce.

• Compile application materials and create applicant files for review.

• Maintain spreadsheets/data records.

• Respond to all inquiries.

• Coordinate and collaborate with representatives from student accounts, financial aid, admissions advisors and admission managers.

• Meet with potential students via phone who have committed to attending MyComputerCareer and help him/her through the document process of admissions.

• Follow up appointments with potential students set by the admissions team.

• Conduct adequate follow up and assist candidates in obtaining financial aid and/or any additional documents necessary for enrollment.

• Performs necessarily follow up to progress towards enrollment.

• Help students obtain required documentation to enroll into the program including high school transcripts, college transcripts, Identification, etc.

• Help student’s complete documentation required for enrollment and financial aid.

• Hold one on one meeting with students to collect documentation needed to become an enrolled student with agreement and support documentation forms. Gary Jones, M.B.A.

Mailing: P.O. Box 37252 Raleigh NC, 27627 919-***-**** ad4pri@r.postjobfree.com

• Sets expectations as to what new students are required to do to be successful in the program and meet minimum academic standards.

• A liaison between the Admissions process and the Financial Aid Department as needed.

• Responsible for generation of admissions documents for the program.

• Accurately explain student catalog policy and procedures.

• Perform miscellaneous duties as assigned.

Service Representative 1

LabCorp Corporation of America – Raleigh, NC 9/2018 – 11/ 2019

• Prepare medical supplies for delivery to drivers.

• Complete daily specimens for pick up in a timely manner.

• Handle all specimens and lab samples in safe and efficient manner.

• Safely operate company vehicle and obey all traffic laws.

• Work directly with dispatcher for additional pick-ups as needed.

• Evaluate traffic patterns, alternative routes, and weather conditions as needed.

• Enter and update client data for orders and delivery.

• Used a Person-Centered approach differing socio-economic and cultural backgrounds.

• Provide exceptional customers skills for medical professionals. Transporter (Part-Time)

White Horse Private Transportation – Raleigh, NC 12/2015 – 03/2019

• Provider exceptional professional customer service skills.

• Meet/greet and pick up clients according to requests of the dispatcher.

• Pick up clients according to request, appointments, or schedules.

• Collect fares from passengers and make receipts as necessary.

• Take credit card information for payment.

• Helping to load and unload luggage, car seats, etc… to the vehicle.

• Document logbook of trips, mileage, gas, and destinations.

• Communicate by 2-way radio phone for updates on departures and arrivals at the requested destination.

• Used a Person-Centered approach differing socio-economic and cultural backgrounds among the elderly or disabled population.

Admissions Assistant

Student Affairs Department

Shaw University – Raleigh, NC 09/2000 – 11/2015

• Act as liaison between admissions and financial aid to monitor communication with the students and their financial aid counselors.

• Officially make first contact with students that have been accepted and planning to attend the university.

Gary Jones, M.B.A.

Mailing: P.O. Box 37252 Raleigh NC, 27627 919-***-**** ad4pri@r.postjobfree.com

• Interview prospective students to determine their backgrounds, goals, and objectives and handle student recruitment.

• Serves as a resource for information regarding the educational program, activities and services of the school.

• Conduct one-on-one coaching sessions with an assigned caseload of students to develop strategies that promote student success.

• Assisting students with identifying and affirming strengths, setting goals and identifying, planning for, and overcoming potential obstacles, and defining steps in accessing the appropriate services to support them when challenges arise.

• Collaborate with internal workforce and career development partners to ensure that students receive career guidance and support.

• Strives to establish cooperative relations and makes a reasonable effort to communicate with parents when necessary and appropriate.

• Monitor grades and activity for success.

• Used a Person-Centered approach differing socio-economic and cultural backgrounds among the elderly or disabled population.

• Follow up on submitted applications, assuring compliance and act as a liaison between prospective students and parents of all ages.

• Communicate with new and prospective online students via outbound and inbound call contact.

• Works with admission team to ensure student success.

• Conduct face-to-face interviews, telephone interviews and e-mail correspondence to prospective students to determine their educational needs, concerns, and interests.

• Ensure quality policies and SOP of the University culture.

• Provide students with academic success strategies, information about specific areas of study, and general knowledge of college and program requirements to facilitate a successful transition to college, foster retention, and promote completion of college credentials.

• Deliver timely and accurate information to students about resources and services available such as financial aid, disability support, academic success centers, and registration assistance.

• Enter new prospects and assist with record management in Jenzabar software.

• Track, organize, and communicate with applicants regarding all incoming application materials utilizing Jenzabar.

• Assistant with troubleshooting of hardware and software with IT for student support.

• Compile application materials and create applicant files for review.

• Maintain spreadsheets/data records.

• Answer all incoming calls.

• Respond to all inquiries.

• Welcome applicants, students, faculty, and staff and direct them to appropriate staff for assistance.

• Provide support as needed with the planning and delivery of program events such as recruiting sessions, orientation, residencies, and other student engagement activities.

• Takes notes during program meetings for executive staff. Residence Counselor

• Job responsibilities include executing shift standard operation procedures (SOP) for living center logbook, spontaneous floor inspections, and monitoring the living center common areas of student activity throughout the residence halls.

Gary Jones, M.B.A.

Mailing: P.O. Box 37252 Raleigh NC, 27627 919-***-**** ad4pri@r.postjobfree.com

• Manage Dormitory living.

• Coordinate and support various Student Affairs and Services initiatives and programs and act as the point of contact for escalation with shared services.

• Conduct and participate in special investigations, studies, projects, and other Student Affairs initiatives as needed to meet overall department strategic goals and initiatives.

• Check students in and out of the living center at the beginning and end of each school semester, this includes checking data input of fines owed, verifying student identification, and issuing room keys.

• Maintain all records securely.

• Additional administrative duties include setting up meetings for living center information, and reminders of the rules and regulations of the living center.

• Bring in a career specialist to present expert insight to students for future careers.

• Pay close attention to and assist to the needs and wants of the students who have mental and psychological issues that also inflict the possibilities of being mentally or physically impaired. Event Coordinator/Director

Yrag Entertainment - Raleigh 07/1999 – 08/2000

• Work within eventbooking.com for building calendar maintenance and reporting.

• Assist promoters and agents’ requests.

• Provide arena availability and information to tenants, potential clients, and internal departments for scheduling purposes.

• Research events and potential business opportunities for the venue (including use of the hospitality spaces).

• Respond to inquiries of potential clients in a timely and professional manner.

• Accurately maintain event contracts and client information files.

• Set up and schedule events for all departments.

• Produce and publish internal booking notifications.

• Work with all departments to ensure pertinent information is disseminated in a timely manner.

• Track expense reports and receipts.

Contact this candidate