Customer Service Shift Manager
Resume:
Crystal Hughes
Spotsylvania, VA *****
ad4pol@r.postjobfree.com
Positive, energized, hardworking, reliable, outgoing, punctual individual that enjoys working with a variety of people while providing excellent customer service. Works well in a fast paced environment while maintaining goal orientated tasks.
Work Experience
Shift Manager
Sonic Drive-In - Fredericksburg, VA
November 2022 to Present
Oversee shift operations, which include quality control of food beverage and ice cream Ensure all company policies are being followed at all times. Responsible for all money obtained during my shift. Provide ongoing training to employees to ensure proficiency. Office Manager
Connections Auto sales, Inc - Spotsylvania, VA
September 2001 to Present
I maintained detail records of all vehicles bought and sold. I was responsible for all accounts receivable and accounts payable as well as basic accounting. Responsible for researching new ideas or opportunities for advertising, as well as assisting customers who are interested in financing. Shift Manager
Burger king/carols - Tappahannock, VA
August 2021 to June 2022
Run shifts, help employees through the bottle necks; continue to train and retrain, issue breaks and handle customer issues as well as account for money, labor, and inventory Shift Manager
Dairy Queen - Warsaw, VA
November 2020 to September 2021
Manage shifts and employees, order the truck and count inventory, count money and input numbers and make schedules. Maintain a positive attitude and provide fast friendly service with a smile. Breakfast Attendant
Holiday Inn Express and Suites - Fredericksburg, VA May 2018 to August 2020
Cook and serve breakfast and coffee to guest, clean up and order the food. Breakfast Attendant
Holiday Inn Express and Suites - Thornburg, VA
August 2019 to January 2020
Cook and serve breakfast and coffee to guest, duties included cleaning and maintaining adequate food for guest without having to much waste.
Education
Associate in Science (AS) in Medical Billing And Coding Fortis College-Centerville - Centerville, OH
May 2012 to September 2014
Skills
• Shift Management (10+ years)
• QuickBooks
• Medical Coding
• Medical Billing
• Food Service
• ICD-10
• Detailing
• Accounts Receivable
• Accounting
• Coffee Experience
• CPT Coding
• Medical Records
• Food Preparation
• Payroll
• Medical Terminology
• ICD-9
• Office Management
• Management
• POS
• Sales
• Supervising Experience
• Anatomy Knowledge
• Microsoft Powerpoint
• Communication skills
• Organizational skills
• Hospitality
• Microsoft Office
• Communication skills
• Office management
• Supervising experience
• Computer skills
• Accounts receivable
• Sales
• Accounts payable
• Accounting
• Cash handling
• Customer service
• Human resources
• Human resources management
• Time management
• Organizational skills
• Analysis skills
• HRIS
• Cash register
• POS
• Google Docs
• QuickBooks
• Restaurant experience
• Quality control
• Research
• Anatomy knowledge
• Recruiting
• Social media management
• Typing
• Purchasing
• Administrative experience
• Phone etiquette
• Front desk
• Hotel experience
• Account management
• Heavy lifting
• Management
• Customer support
• Leadership
• Call center management
• Windows
• Negotiation
• Dealership experience
• Procurement
Certifications and Licenses
ServSafe
March 2021 to March 2026
Assessments
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate