Marie S. Pascale Louis

786-***-**** · ad4plo@r.postjobfree.com · http://linkedin.com/in/marie-pascale-louis-a595a1109

· RECRUITER · PROGRAM ENROLLER · CUSTOMER OPPORTUNITY SPECIALIST · PARTNER SUPPOPRT SPECIALIST · CUSTOMER SERVICE REPRESENTATIVE · ACCOUNTS RECEIVABLE SPECIALIST · ACCOUNTS PAYABLE SPECIALIST

· EXECUTIVE ASSISTANT · ADMINISTRATIVE ASSISTANT

Over 15 years professional experience in different fields with strong command of MS Office: Excel ·Outlook ·Word ·PowerPoint. Competency in using Accounting and IT/Customer Service Software: ORACLE ·QUICKBOOKS ·SAGE ·FIRST DATA ·PRM ·DYNAMICS CRM ·SERVICENOW ·BMS ·BOLD360 ·BOLDCHAT. Excellent verbal and written communication skills in English (Professional fluency), French (Native proficiency) and creole (Native proficiency). Meticulous collaborator with a great sense of time management, positive mindset and problem-solving skills.

WORK EXPERIENCE

ARISE VIRTUAL SOLUTIONS, Miramar, FL January 2016 – August 2023 Customer Opportunity Specialist

· Built and posted new opportunities via online portal to start sourcing from the US and Canada

· Created and advertised client programs through email campaign in both French and English

· Translated, proofread and reviewed Marketing content intended for French Canadian users

· Collected information, conducted background check and screening to determine candidate eligibility

· Provided bilingual assistance and guidance to agents completing the enrollment process

· Evaluated French assessments to assess applicant qualifications for program offered

· Monitored and analyzed class capacity and roster delivery

· Assisted in leading info sessions via zoom (Q&A)

Partner Support Specialist

· Responded to contractor inquiries via live chat and emails in both English and French

· Identified service partner needs and provided first contact resolution

· Analyzed and assist agents with platform usage difficulties

· Reported technical issues by creating incident request using ServiceNow ticketing system

· Managed incident request by client programs and updated database with ticket resolution

· Submitted requisition for adjustments and/or refunds each revenue cycle

· Assisted in training department new hires

POINT BLANK ENTERPRISES, Pompano Beach, FL November 2011 – December 2015

PROTECTIVE PRODUCTS ENTERPRISES, Sunrise, FL

Accounting Assistant: Accounts Receivable and Accounts Payable

· Handled daily payment posting (check, credit card, Wire, ACH, etc…)

· Conducted Cash and AR Batch Reconciliation on a regular basis

· Completed AR and Sales Period End – ORACLE and MAS 200

· Generated Accounting Reports (Sales, Cash Receipts, AR Aging, Statements)

· Provided customer support and responded to customer inquiries via outlook

· Issued Debit/Credit Memos and other adjustments (Reversal, Write-off, Reapplication of payments)

· Prepared Accounts Payable Invoice data entry batches

· Completed check selection and printing

· Assisted with AR/AP Audit by submitting appropriate reports and documentation

· Processed credit card payment via credit card system portal (SAGE/FIRST DATA)

· Managed collection by following up on outstanding invoices via email or phone

Unité Technique d’Exécution - Programme de Réhabilitation Urbaine August 2005 – January 2010

UTE/PRU – USAID PROGRAM, Port-au-Prince, Haïti

Administrative Assistant - Procurement

Société Générale Haïtienne de Factoring February 2004 – July 2005

SOGEFAC, Port-au-Prince, Haïti

Executive Assistant

EDUCATION

Business Administration

Institution des Hautes Etudes Commerciales & Economiques (I.H.E.C.E)

Port-au-Prince, Haïti (2003 – 2008)

Accounting

Institution des Hautes Etudes Commerciales & Economiques (I.H.E.C.E)

Port-au-Prince, Haïti (2005 – 2006)

Secretarial Science (3-year program)

Christ the King Secretarial School (C.K.S.S.)

Port-au-Prince, Haïti (2000 – 2003)

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