Ryan Jonas

*** *. ****** **.

Norristown PA, ****1

484-***-****

ad4pgz@r.postjobfree.com

Professional Summary

* ***** ** ********** *** Administrative experience. Technical expertise around large data migrations, Windows applications, software such as Salesforce.com, Excel, Access, SQL, XML, HTML and a working knowledge of many types of hardware.

Work Experience

Arraya solutions

January 2022 -

September 2022

Business Analyst / Salesforce.com Administration

Conduct business analysis activities by working with functional and technical stakeholders to support the functional systems, data integrations, data validation, data cleansing, testing and overall integration of data.

Organize and facilitate stakeholder requirement sessions

Demonstrate the ability to document, define, analyze and translate functional and technical business requirements

Translate business needs into requirements specifications and clearly communicate requirements to both the business and technical stakeholders

Lead in the development and review of requirements documents, use cases, test cases and other functional and technical artifacts

Promote best practices in data analysis and reporting

Capture and document meeting minutes, requirements, work-flows and best practices

Effectively communicate to management and client stakeholders on work products and status

Ensure that my daily interactions with Worldgate internal and external parties align to Worldgate’s values and behaviors.

Torchlight Technology

Philadelphia

January 2021 -

November 2021

Salesforce Administrator

Act as the SME and administration for Salesforce using classic and lightning environments.

Updated, customized, and maintained the Salesforce.com environment

Build and customization of workflows, process builder, and flows

Daily maintenance and development of SFDC (salesforce.com) in an Agile environment using tools like Bitbuckit, Data Loader, Data Loader IO, Jira.

Configuring sales cloud.

Synergis Technologies Quakertown

November 2019 -

June 2020

Systems Analyst

Act as the SME and administration for Salesforce using classic and lightning environments.

Build and customization of workflows, process builder, and flows

Developing and maintaining custom objects, AppExchange packages, triggers and Force.com pages, integration of Salesforce with other third party solutions and creating and maintaining data and reports.

Research and report on new software as well as work with marketing to assist in website development.

Phenom People

10/18 - 05/19

Salesforce Administrator

Administration of Salesforce using classic and lightning also configuring marketing, sales, and service clouds.

BA duties gathering requirements from multiple departments.

Project management overseeing multiple integration projects.

Supporting Jira integrations and Marketo integrations. Planning and setup of CPQ.

Mass migration of data using dataloader i.o and demand tools.

JenKPro

1/18 - 2/18

Salesforce Lead

Experience in SFDC based application Design, Analysis, Configuration, Customization and Coding.

Perform Salesforce Admin activities for the current and future deployed functions related to CRM

Assist with the development of the detailed business requirements for future project phases

Train internal resources on Salesforce Administration

Train users on deployed functionality, both current and future, as required

Support Conga and any other applications embedded within Salesforce

Participate in and support the integration of Salesforce with third party apps

Assist Project Manager with deliverables, as needed

Calico Insurance

10/2017 - 10/2017

Data Migration Specialist / Administration

Data migration using dataloader.io as well as database upgrades

3/2017 - present

RJ Enterprises

(Self Employed)

Information technology consulting

Working on small projects to optimize small company windows environments, installation of antivirus software, and training users on Google products.

Aon

11/2016 - 3/2017

Sr. Project Manager Salesforce, Business Analyst, Developer, Administrator,

Work with business partners to realize full capabilities of Salesforce.com CRM to meet business requirements and implement efficient workflows

Participates in the development and document of functional, technical requirements as well design reviews

Responsible for creating standard and ad-hoc reports and dashboards

Design, build and support configurations within Salesforce.com CRM applications

Develop user stories for the development of additional CRM system functionality

Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements

Create and manage work flows, approval processes, and campaigns within Salesforce.com

Engage & utilize Salesforce.com premiere support for maintenance & configuration support

Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements

Create and administer profiles, permission sets, users, groups

Responsible for data management within Salesforce.com applications

Participate in project planning activities to provide input on work effort and cost estimates

Responsible for leading User Acceptance Testing (UAT) and managing go-live activities with IT and business units

Develop and deliver innovative solutions while utilizing best practices and governance

Provide support for production environment including incident management and resolution

Hibu Inc., King of Prussia, Pa 4/2016 - 9/2016

Salesforce.com administration consultant

Daily maintenance and development of SFDC (salesforce.com) in an Agile environment using tools like Sourcetree, Bitbuckit, Beyond compare, Data Loader, Data Loader IO, Jira, and apache ant.

Amtrak, Philadelphia, Pa 2/2016 - 4/2016

Information Security Consultant

Creation of daily system separation reports

Quarterly organization and creation of audits

Updates to Sharepoint sites

Regular communication with user login list creators and reviewers

Setup of project management software

Knoll Inc., East Greenville, Pa 9/2015 - 11/2015

Salesforce.com Admin

Updated, customized, and maintained the Salesforce.com environment for a leading furniture manufacturer.

Implemented sandbox environments, developed environments, updated roles and heirarch, setup workflow rule, validation rules, set up training for end users, and implemented naming conventions

Advance Central Services, Inc., Wilmington, DE 5/2015 - 9/2015

Salesforce.com Admin/Analyst Consultant

Migration of data from trade shows and vendors.

Working with the Salesforce.com, web services, Apex, SOQL, Visualforce, Eclipse IDE, Data Loader, Reports and Dashboards

Development, interacting stakeholders and 3rd party vendors; participation & support for UAT, and support release management to different environments.

Understanding UI and workflow rules

Client services

Good communication skills

Object-oriented development

Working with web technologies

Working with data modeling and SQL

MaaS360 by Fiberlink, an IBM Company, Blue Bell, PA

4/2013 – 4/2015

Salesforce.com Admin/Analyst Consultant

Migration of large data sets from third party vendors, trade shows, and other sources.

Updated, customized, and maintained the Salesforce.com environment

Implemented sandbox environments, developed organizations, set up training organizations, as well as, naming conventions

Developed triggers, classes and Apex pages

Created workflows, fields, and dashboard customizations

Data manipulation using Demand tools, Apex dataloader, and Force.com explorer

AETEA Information Technology, Merck Pharma West Point, PA

7/2012 – 2/2013

Salesforce RMO/Project Lead

Received daily project updates to multiple international environments

Pushed information from development environment to the testing environment and subsequently to the go-live environment

Used tools such as: Workbench, DreamFactory, Eclipse, Apex Dataloader, Force.com explorer

Tested completed using Selenium

Ran script to automate and test functionality

NextGen Healthcare Information Systems Horsham, PA

3/2007 – 11/2011

Salesforce Administration, Maintenance, and Project Lead

Management and implementation of large data migrations of 100,000+ records.

Implementation of extract, touch, and load processes and scenarios between SQL as well as other Salesforce environments using tools like Demand tools, workbench, and apex data loader.

Ran point on all planning and development of Salesforce CRM and Sales related Technical Applications.

Continuous maintenance, customization, and development of Salesforce.com CRM using custom visualforce pages and apex code.

Integration, implementation, and roll-out of add-on applications to optimize use of the Salesforce.com environment and integration with SAP.

Extensive experience in customization, configuration, integration, Apex, Visualforce and integration tools like Apex Data Loader.

Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.

Defined Salesforce.com sharing rules and user access privileges.

Extensive experience in customization, configuring, deploying and integrating Salesforce.com CRM solutions.

Working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer and Workbench.

Migrated large amounts of data between multiple business units.

Used Force.com developer toolkit including apex classes, apex triggers and visual force pages to develop custom business logic.

Experienced in developing Custom Page Layouts, workflows, relationships, lookups and dependent picklists.

Creation and maintenance of in-depth reports and dashboards.

Creation of validation and workflow rules.

Refreshed sandbox testing areas.

Completed Chatter implementation.

Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding service to salesforce.com clients.

Iron Mountain Records Management, Collegeville, PA

5/2002 – 3/2007

Database Design and Maintenance/Customer Response Assoc.

Responsible for design and Maintenance of database for customer response department via Microsoft Access and Visual Benefits.

Updating and printing of all reports and summaries for entire department.

Mentoring of new employees.

First point of contact for customers, identify and address the needs of the customer.

Mediator between the client and the warehouse.

Kenexa Technologies, Wayne, PA

1/2000 – 5/2002

Associate Research Coordinator/Recruiter

Responsible for acquiring names and recruiting of qualified candidates.

Worked on projects for companies such as: Corning, Inc., Maytag, Phoenix Children’s Hospital, Organon Pharmaceuticals, Pfizer Pharmaceuticals, AstraZeneca Pharmaceuticals.

Sourced over 1000 names of potential candidates for placement in various positions.

IKON Office Solutions, Malvern, PA

10/1998 – 1/2000

Customer Service Assistant Team Leader / Assistant Training Associate

Assist Team Leaders with general office administrative / clerical responsibilities.

Train new employees on customer service etiquette.

Brief all incoming and present employees on new and updated policy and procedure.

Data transfer and input into an Access database and Excel spreadsheet.

Report preparation.

Time tracking.

Prepare meeting minutes.

Problem Solving – Mediator between Customer Service Representatives and Team Leaders.

Address and handling all inbound customer inquiries.

Dispatch technicians to various sites.

First point of contact for customers – identify and address the needs of the customers.

Mediator between the client and technician – Relay information to assist the needs of the customer.

Maintain and correct error report tracking.

Ames Standby, Wayne, PA 10/1994 – 10/1998

Clerical, Customer Service, Database Manager/Analyst

General office duties

Filling out and processing of loan documents.

Preparing and scanning of loan documents via the Viewstar System.

Taking insurance claims over the phone, filing the claim, and processing the claims in a mainframe system.

Receiving surveys via the Internet, Wildcat BBS, and 1.44 floppy disk, data transfer, and input into an Access database and Excel spreadsheet.

Responsible for quarterly and annual reports using MS Word applications.

Vanguard Group, Malvern, PA 10/1992 – 10/1994

Service Administrative Associate

General administrative duties.

Database management/development.

Management and ordering of office supplies.

Mail distribution.

Backup for Executive Secretary.

Proofreading of inter / outer office correspondence.

Education & Certifications

Salesforce ADM 201 Certification

Computer Science program, 1997 – 1998, Computer Learning Center, Plymouth Meeting, Pa

High School Diploma, 1991 – 1992, Coconut Creek HS, Fort Lauderdale, Fl

Working towards High School Diploma, 1988 – 1990, Norristown Area HS, Norristown, Pa

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