TENG XIONG

**** *** ****** ****, ***** Saint Paul, MN 55109 Cell: 651-***-**** Email: ad4oyv@r.postjobfree.com

Professional Summary

Experience as a computer operator and quality assurance technician, providing variety of services, including: administrative assistance, computer operations support, system monitoring, application troubleshooting, analyzing and repairing problems of computer elements such as desktop computer, laptops and various components/peripherals.

Skills

• Efficient Microsoft Word, Excel, Power Point, and Outlook

• Good team skills, including to coach and mentor team members and transfer knowledge

• Ability to learn quickly and flexible to be adaptable to change

• Analytical and problem solving skills

• Ability to serve and communicate with different types of customers efficiently

• Attention to detail, excellent planning, organizing and time management

Work History

Taylor Communications Inc. Arden Hills, MN

Quality Assurance Technician, 04/2013 to Current

• Perform codes requesting approval prior to printing

• Perform QA Hub printing issue Triage and Reporting Procedure

• Reporting AFI re-services stuck in processing

• Reporting incorrect mortgage postage - job needs to be un-ended

• Reporting missing tray tag and placard files

• Using Forvus online mainframe system to closed job codes when jobs are completed printing

• Perform quality assurance on jobs finished printing and put into QC completion status

• Entering and validated postage daily with quick completion, process manually, and close-out transmittal

• Using (DRS) data recognition system to search jobs status and quantities for daily completion

• Entering re-services for all jobs that coming to the QA HUB by using CED and auto generate re-services

• Scan jobs in Due Out Database when receiving from account management and network printer

• Created Venture ON-Track for all issues with statement output, job code, and hold for approval

Crosswinds Arts & Science School, Woodbury, MN

Intersession/After School Clerk, 10/2005 to 08/2011

• Support of Intersession/After School Coordinator and determine program goals as they relate to school’s mission/vision/IB, funding sources, budget-prepare budget needs/allotments

• Communication and interaction with students, parents, volunteers, guest teachers, and school staff

• Register students and maintain all documentations for quarterly and annually reports

• Responds to all inquiries via multiple channels (phone, email, mail, walk-in) responsibilities

• Work with Technology to resolves hardware issues and interacts with team to meet service and other dept goals

• Financial record keeping for Intersession/After School, database management for Admin Center

• Act as an interpreter and a school nurse for student who need medical attention

• Support the front desk as an administrative assistant

• Communicates with transportation to provide quality busing services to all students

• Request and reserved location, supplies and technologies

• Update activity buses and permission slips to put on the website for each quarter

• Keep track of daily attendance, balance all classes, create student schedule, print and mail report card

• Supervised and monitor students in classroom, lunch recess, and buses

• Supported teachers, parents, and staffs in the use of a new internet-based system called Infinite Campus

NuQuest, Eden Prairie, MN

Quality Assurance Specialist, 10/2002 to 09/2005

• Help mixing ink color for press operator and maintaining good quality, productivity, and work attitude

• Perform product service and other manual tasks in Bindery and Distribution

• Troubleshooting Zebra printer and set-up ribbons to print all kinds of barcode label

• Perform accuracy measurement on all finished print label, tray tag, poster, and signage

Dawes Transport Inc, Coon Rapids, MN

Rate Clerk, 04/2000 to 09/2002

• Use Dawes Transport Online system to provide rate charges to deliver customer products

• Acquires special quote, and discount prices for new customers of product divisions

• Provided accurate prices for the billing department and process all BOL and maintains all documentation

• Resolves and provides feedback on shipping discrepancies such as incomplete orders, incorrect invoices, missing freight, damaged freight, and to ensure customer satisfaction

CTC Distribution Services, Roseville, MN

Management Information System Associated, 06/1998 to 03/2000

• Perform basic computer functions, basic hardware installation and repair

• Troubleshooting hardware problems, and maintain data integrity, and system back-up

• Machine wiring and cable assembly, testing, soldering, and monitoring device

• Communicates with peers, supervisor/managers or workflow and/or hardware issues

ADP Parts Services, Plymouth, MN

Computer Operator Specialist, 12/1995 to 05/1998

• Located Information through HYMS and EDEN system

• Receives requests and send information through PXS

• Maintain lab interface and reboot EDEN system when power failure

• Relinking and rebuilding database and locate and exchange filters

Norwest Bank, Minneapolis, MN

Computer Operator Specialist, 05/1994 to 11/1995

• Receives requests daily to print pension and lump sum distributions

• Receives payment data on magnetic tape and diskettes from accountants and clients to upload

• Prepares and organizes work for subsequent processing through appropriate hardware

• Submits requests through PC and mainframe systems for job execution

• Processes and coordinates work while constantly monitoring workflow status

• Verifies accuracy and completeness of output, compiles and maintains storage files

• Maintain inventories of printing supplies and performs routine maintenance on equipment

Providence Medical Center, Kansas City, KS

Terminal Entry Operator, 09/1992 to 04/1994

• Receives request to print medical records and payroll distributions

• Request daily held medical reports and additional copies of released medical reports

• Restart the systems after a power failure

• Assist other department in changing ribbons, keyboards, monitors CRT, light pens, and printers

• Maintain lab interface and upload download information to a diskette for back-up

Education

National College, (currently National American University) Kansas City, MO

Bachelor of Science-(CIS) Computer Information System, May 1994

Dean’s List 2 Quarters, Honorable Mention List 4 Quarters. GPA 3.38

Certificate Standard First Aid conducted by EMID 6067, January 2011 TENG XIONG / PAGE 2

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